Media
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When conversing with customers and you want to present information and messages in a more visual, interactive, and practical way, you can use the Media feature to enhance the conversation.
Within the Media feature, there is a library with various options that you can choose from based on your needs, including Send Card, Send Option, Send Image, Send Document, Send Video, and Send Audio. For more details about the library, you can visit page.
To get started, you can click the 'Add response' button and select 'Media'. A pop-up will appear with a library folder on the left side of the page, and you can add libraries from the right side. You can also use the Search bar to find a folder containing the libraries you have created.
After finding the folder, you can search for the available libraries and attach the desired library by clicking the 'Attach' button (). The system will then automatically place the library as a Question Response.
