> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response/media.md).

# Media

When conversing with customers and you want to present information and messages in a more visual, interactive, and practical way, you can use the **Media** feature to enhance the conversation.

Within the Media feature, there is a **library** with various options that you can choose from based on your needs, including **Send Card, Send Option, Send Image, Send Document, Send Video,** and **Send Audio**. For more details about the library, you can visit [this](/bot-settings/digital-library/create-new-digital-library.md) page.

To get started, you can click the **'Add response'** button and select **'Media'**. A pop-up will appear with a library folder on the left side of the page, and you can add libraries from the right side. You can also use the **Search bar** to find a folder containing the libraries you have created.

<figure><img src="/files/ZR25q5Gake1lkDZTf6eG" alt=""><figcaption><p>Search Folder Library</p></figcaption></figure>

After finding the folder, you can search for the available libraries and attach the desired library by clicking the '**Attach'** button (![](/files/hWLmRuIftQOLvZZY3X5j)). The system will then automatically place the library as a **Question Response**.

<figure><img src="/files/T7X7ZYMIyuCgbEcINTVB" alt=""><figcaption><p>Media as Question Response</p></figcaption></figure>