Upload FAQ Knowledge
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Last updated
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When you want to add multiple FAQ Knowledge entries at once, you can use the file upload feature to simplify the process. With this feature, you don’t have to enter knowledge manually one by one, making it faster and more efficient.
To create knowledge, you need to download the template file located in the top left corner. This template will be used to input knowledge information before uploading it to the 3Dolphins application.
Open the downloaded knowledge template file. Then, enter the knowledge information required like module, title, question, context, language, answer, etc.
Component explanation :
Module
To save knowledge on an existing module or to save knowledge in a new module.
Title
Title of knowledge that you are currently create on.
Question
Frequently asked questions (FAQs) about a product, service, or other topic.
Context
To limiting FAQ (Only user with the same context can access)
Language
To choose language to be use.
Period Start
To set period start of the knowledge used.
Format : dd/mm/yyyy hh:mm:ss
Period End
To set period end of the knowledge used.
Format : dd/mm/yyyy hh:mm:ss
Answer
Answer Set that will be raised by the Bot from questions given by customers.
Note:
If you want to have the answer text format with line breaks but still in 1 bubble message, you can use "\n" (backslash + n).
If the file is already, click the 'Upload' button to upload the file, then you will see a pop-up to upload knowledge and click 'Choose' button. Then, you will be directed to find files in local storage. Select the file and click the 'Open' button.
If the template knowledge is successfully uploaded, you will see a successful notification. To make sure FAQ knowledge is successfully uploaded, you can search the FAQ knowledge based on question or title.
To implement the knowledge you have created into the bot, attach the FAQ to the bot by going to the Bot Manager page, then selecting the bot and clicking the 'FAQ' button. After that, find the knowledge module you have created and click on the 'Attach' button.
Examples of bot conversations with customers, according to the knowledge that has been added.
