> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/bot-settings/faq-knowledge/export-faq-knowledge.md).

# Export FAQ Knowledge

When you need to export or download a list of available FAQ modules, including the compiled questions and answers for access or management outside the **3Dolphins** platform , you can use the export knowledge feature.

Go to the **FAQ Knowledge** page and click the **'Export'** button to export the file. 

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FY2dPnuh1Ru1hA9PHxs4H%2Fimage.png?alt=media&amp;token=fb236a8f-91b1-43d1-b3ee-da4938da9de5" alt=""><figcaption><p>Export Button</p></figcaption></figure>

Inside the pop-up, there is a dropdown menu to select the file type, available in **XLSX** or **CSV**, based on your needs. Additionally, several files can be exported by clicking the **'Download'** icon ( <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FzNNHSZrC8AOksaJvvOt4%2FScreenshot_13-3-2025_132928_venom.3dolphins.ai.jpeg?alt=media&amp;token=184c44db-4e9e-4931-bc60-9d89c336570f" alt="" data-size="line"> ).

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FMiqwhy6yNatDWa34fQIL%2Fimage.png?alt=media&amp;token=d0369f24-aab6-4cc0-b69e-177b3c4e2fe4" alt=""><figcaption><p>Export Domain</p></figcaption></figure>

After clicking the **'Download'** icon, the file will automatically be saved to your local storage. The contents of the **FAQ Knowledge** file are as follows.&#x20;

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FQXfbEaotL0vucLLYtyIO%2Fimage.png?alt=media&amp;token=90f2235a-8a4e-4cc4-a589-308600e03b4b" alt=""><figcaption><p>File FAQ Knowledge</p></figcaption></figure>

**Component Explanation:**&#x20;

<table><thead><tr><th width="330.5">Name</th><th>Description</th></tr></thead><tbody><tr><td>Module </td><td>The storage module for multiple FAQ knowledge entries.</td></tr><tr><td>Title</td><td>The title of the created knowledge.</td></tr><tr><td>Question</td><td>Frequently Asked Questions (FAQs) about products, services, or other topics.</td></tr><tr><td>Context</td><td>FAQ restriction (only users with the same context can access).</td></tr><tr><td>Language</td><td>The language used in FAQ Knowledge.</td></tr><tr><td>Period Start</td><td>The start period when the knowledge becomes available.<br>Format: <strong>dd/mm/yyyy hh:mm:ss</strong></td></tr><tr><td>Period End</td><td>The end period when the knowledge is available.<br>Format: <strong>dd/mm/yyyy hh:mm:ss</strong></td></tr><tr><td>Answer</td><td>The Answer Set displayed by the Bot in response to the customer's question.</td></tr></tbody></table>