Export FAQ Knowledge

When you need to export or download a list of available FAQ modules, including the compiled questions and answers for access or management outside the 3Dolphins platform , you can use the export knowledge feature.

Go to the FAQ Knowledge page and click the 'Export' button to export the file.

Export Button

Inside the pop-up, there is a dropdown menu to select the file type, available in XLSX or CSV, based on your needs. Additionally, several files can be exported by clicking the 'Download' icon ( ).

Export Domain

After clicking the 'Download' icon, the file will automatically be saved to your local storage. The contents of the FAQ Knowledge file are as follows.

File FAQ Knowledge

Component Explanation:

Name	Description
Module	The storage module for multiple FAQ knowledge entries.
Title	The title of the created knowledge.
Question	Frequently Asked Questions (FAQs) about products, services, or other topics.
Context	FAQ restriction (only users with the same context can access).
Language	The language used in FAQ Knowledge.
Period Start	The start period when the knowledge becomes available. Format: dd/mm/yyyy hh:mm:ss
Period End	The end period when the knowledge is available. Format: dd/mm/yyyy hh:mm:ss
Answer	The Answer Set displayed by the Bot in response to the customer's question.