# FAQ Suggestion

The FAQ suggestion is a feature that makes it easy for agents and supervisors to answer your customers’ questions by suggesting relevant FAQ knowledge to insert into the chat.

This feature also helps agents to save FAQs on the FAQ suggestions page and provide notes in the FAQ. For example, when the information submitted in the FAQ is not correct or may be mistyped, agents can save the FAQ on the FAQ Suggestion page by adding notes or additional information. Then, on the Suggestion FAQ page, the supervisor can approve or reject the records entered by the agent.

Go to **Bot Settings** and click the **FAQ Suggestion** menu, then you will see a FAQ Suggestion page as shown images below.

![FAQ Suggestion](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FsQDQ8tt1G4sM2OrRCSeQ%2FFAQ%20Suggestion%20module.png?alt=media\&token=274dede7-4bed-42e3-8f16-c616002022b7)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/bot-settings/faq-suggestion.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.