# Customer Service

- [Introduction](/customer-service/introduction.md)
- [Customer Support](/customer-service/dashboard.md): Customer Support
- [Monitoring Dashboard Agent](/customer-service/dashboard/monitoring-dashboard-agent.md)
- [Monitoring Dashboard Supervisor](/customer-service/dashboard/monitoring-dashboard-supervisor.md)
- [Search in Dashboard](/customer-service/dashboard/search-in-dashboard.md)
- [Change Status Agent](/customer-service/dashboard/change-status-agent.md)
- [Reply Ticket](/customer-service/dashboard/reply-ticket.md)
- [Send File or Attachment](/customer-service/dashboard/send-file-or-attachment.md)
- [Send File](/customer-service/dashboard/send-file-or-attachment/send-file.md)
- [Send Library](/customer-service/dashboard/send-file-or-attachment/send-library.md)
- [Send Form](/customer-service/dashboard/send-file-or-attachment/send-form.md)
- [Chat History](/customer-service/dashboard/send-file-or-attachment/chat-history.md)
- [Send FAQ](/customer-service/dashboard/send-file-or-attachment/send-faq.md)
- [Video Conference Call](/customer-service/dashboard/send-file-or-attachment/video-conference-call.md)
- [Watermark](/customer-service/dashboard/watermark.md)
- [Ticket Activity](/customer-service/dashboard/ticket-activity.md)
- [Add Customer Case](/customer-service/dashboard/ticket-activity/add-customer-case.md)
- [Add Task based on Ticket](/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md)
- [Customer Identify](/customer-service/dashboard/ticket-activity/customer-identify.md)
- [Ticket Priority](/customer-service/dashboard/ticket-priority.md)
- [Ticket Notification](/customer-service/dashboard/ticket-notification.md)
- [Filter Ticket](/customer-service/dashboard/filter-ticket.md)
- [Team Member](/customer-service/dashboard/team-member.md)
- [Escalated Ticket](/customer-service/dashboard/escalated-ticket.md)
- [Transferred Ticket](/customer-service/dashboard/transferred-ticket.md)
- [Reassign Ticket](/customer-service/dashboard/reassign-ticket.md)
- [Takeover Ticket](/customer-service/dashboard/takeover-ticket.md)
- [Closed Ticket](/customer-service/dashboard/closed-ticket.md)
- [Share Ticket Link](/customer-service/dashboard/share-ticket-link.md)
- [View Chat History](/customer-service/dashboard/view-chat-history.md)
- [Merge and Unmerge Ticket](/customer-service/dashboard/merge-and-unmerge-ticket.md)
- [Merge Contact](/customer-service/dashboard/merge-contact.md)
- [Merge Contact Suggestion](/customer-service/dashboard/merge-contact-suggestion.md)
- [Blocked Ticket](/customer-service/dashboard/blocked-ticket.md)
- [Reopen Ticket](/customer-service/dashboard/reopen-ticket.md)
- [Canned Message](/customer-service/dashboard/canned-message.md)
- [How to Find FAQ](/customer-service/dashboard/how-to-find-faq.md)
- [How to Export Ticket](/customer-service/dashboard/how-to-export-ticket.md)
- [How to Create Outbound Email](/customer-service/dashboard/how-to-create-outbound-message.md)
- [How to Create Offline Ticket](/customer-service/dashboard/how-to-create-outbound-ticket.md)
- [View Assignment Rule](/customer-service/dashboard/view-assignment-rule.md)
- [How to Make Outbound Whatsapp Message](/customer-service/dashboard/how-to-make-outbound-whatsapp-message.md)
- [Customer Contact](/customer-service/customer-contact.md)
- [Create New Contact](/customer-service/customer-contact/create-new-contact.md)
- [Download Contact](/customer-service/customer-contact/download-contact.md)
- [Edit Contact](/customer-service/customer-contact/edit-contact.md)
- [Case Timeline](/customer-service/customer-contact/case-timeline.md)
- [Ticket History](/customer-service/customer-contact/chat-history.md)
- [Merge Contact](/customer-service/customer-contact/merge-contact.md)
- [Merge Contact Suggestion](/customer-service/customer-contact/merge-contact-suggestion.md)
- [Send Email Message](/customer-service/customer-contact/new-email-message.md)
- [Blocked Contact](/customer-service/customer-contact/blocked-contact.md)
- [Remove Contact](/customer-service/customer-contact/remove-contact.md)
- [Ticket Automation](/customer-service/ticket-automation.md)
- [Automation Component](/customer-service/ticket-automation/automation-component.md)
- [Tag, Severity, Priority and Process Flow](/customer-service/ticket-automation/tag-severity-and-process-flow.md)
- [On Idle Trigger Ticket](/customer-service/ticket-automation/on-idle-trigger-ticket.md)
- [Auto Greeting with Time Based Response](/customer-service/ticket-automation/auto-greeting-with-time-based-response.md)
- [Bypass Ticket Distribution for High Profile Customer](/customer-service/ticket-automation/bypass-ticket-distribution-for-high-profile-customer.md)
- [Auto Send Notif Supervisor](/customer-service/ticket-automation/auto-send-notif-supervisor.md)
- [Agent Automation](/customer-service/agent-automation.md)
- [Create New Agent Automation](/customer-service/agent-automation/create-new-agent-automation.md)
- [Automation Component](/customer-service/agent-automation/automation-component.md)
- [On Aux Changes Trigger Agent](/customer-service/agent-automation/on-aux-changes-trigger-agent.md)
- [On Agent Idle Trigger](/customer-service/agent-automation/on-agent-idle-trigger.md)
- [Unit Management](/customer-service/unit-management.md)
- [Create New Unit](/customer-service/unit-management/create-new-unit.md)
- [Unit Transfer Ticket](/customer-service/unit-management/unit-transfer-ticket.md)
- [Edit Existing Unit](/customer-service/unit-management/edit-existing-unit.md)
- [Delete Existing Unit](/customer-service/unit-management/delete-existing-unit.md)
- [Rule Management](/customer-service/rule-management.md)
- [Add New Rule](/customer-service/rule-management/add-new-rule.md)
- [Add Team Members](/customer-service/rule-management/add-new-rule/add-team-members.md)
- [Add Rule Criteria](/customer-service/rule-management/add-new-rule/add-rule-criteria.md)
- [Configuration Rule](/customer-service/rule-management/configuration-rule.md)
- [SLA Settings](/customer-service/rule-management/configuration-rule/sla-settings.md)
- [Assignment](/customer-service/rule-management/configuration-rule/assignment.md)
- [Service Hour](/customer-service/rule-management/configuration-rule/service-hour.md)
- [Clone Rule](/customer-service/rule-management/clone-rule.md)
- [Remove Rule](/customer-service/rule-management/remove-rule.md)
- [Filter Rule](/customer-service/rule-management/filter-rule.md)
- [Reload Rule](/customer-service/rule-management/reload-rule.md)
- [Traffic Distribution](/customer-service/rule-management/traffic-distribution.md)
- [Set Ratio Rule](/customer-service/rule-management/traffic-distribution/set-ratio-rule.md)
- [Traffic Wallboard](/customer-service/rule-management/traffic-distribution/traffic-wallboard.md)
- [Max Assignment](/customer-service/rule-management/max-assignment.md)
- [Form Management](/customer-service/form-management.md)
- [Form Records](/customer-service/form-management/form-records.md)
- [Filter Form Records](/customer-service/form-management/form-records/filter-form-records.md)
- [Download Form Records](/customer-service/form-management/form-records/download-form-records.md)
- [Form Builder](/customer-service/form-management/form-builder.md)
- [Create New Form Builder](/customer-service/form-management/form-builder/create-new-form-builder.md)
- [Settings](/customer-service/form-management/form-builder/create-new-form-builder/settings.md)
- [Generate Link](/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md)
- [Edit Form Builder](/customer-service/form-management/form-builder/edit-form-builder.md)
- [Remove Form Builder](/customer-service/form-management/form-builder/remove-form-builder.md)
- [Paragraph Classifier](/customer-service/paragraph-classifier.md)
- [Add New Classifier Module](/customer-service/paragraph-classifier/add-new-classifier-module.md)
- [Add New Classifier](/customer-service/paragraph-classifier/add-classifier.md)
- [Classifier Setting](/customer-service/paragraph-classifier/classifier-setting.md)
- [Add Tags to Chat Tickets](/customer-service/paragraph-classifier/add-tags-to-chat-tickets.md)
- [Add Tags to Customer Contact](/customer-service/paragraph-classifier/add-tags-to-customer-contact.md)
- [Edit Classifier](/customer-service/paragraph-classifier/edit-classifier.md)
- [Remove Classifier](/customer-service/paragraph-classifier/remove-classifier.md)
- [Email Template](/customer-service/email-template.md)
- [New Email Template](/customer-service/email-template/new-email-template.md)
- [Edit Email Template](/customer-service/email-template/edit-existing-email-template.md)
- [Remove Email Template](/customer-service/email-template/remove-email-template.md)
- [Email Signature](/customer-service/email-template/email-signature.md)
- [Auto-Reply](/customer-service/email-template/auto-reply.md)
- [Auxiliary Mapping](/customer-service/auxiliary-mapping.md)
- [Create New Agent Status](/customer-service/auxiliary-mapping/create-a-new-agent-status.md)
- [Edit Existing Agent Status](/customer-service/auxiliary-mapping/edit-an-existing-agent-status.md)
- [Remove Agent Status](/customer-service/auxiliary-mapping/remove-agent-status.md)
- [Teaser Management](/customer-service/teaser-management.md)
- [Create New Teaser](/customer-service/teaser-management/create-new-teaser.md)
- [Active and Inactive Teaser](/customer-service/teaser-management/active-and-inactive-teaser.md)
- [Preview Teaser](/customer-service/teaser-management/preview-teaser.md)
- [Edit Teaser](/customer-service/teaser-management/edit-teaser.md)
- [Delete Teaser](/customer-service/teaser-management/delete-teaser.md)
- [Search Teaser](/customer-service/teaser-management/search-teaser.md)