How to Find FAQ

FAQs are listed questions and answers to a particular topic. The function of this feature is to find answers to common questions about a piece of knowledge (specific product or service). On top of the customer support right side, click the 'View Knowledge' button ( ). Then, you will see a pop-up window, you can find:

• Question and Answer: in this section, you can find faq knowledge.

• Blog, Product, etc: in this section, you can find pages contained in page builder.

• Trending: in this section, you can see trending interactions between customers and agents.

For example, find the knowledge of product and then you will see an answer that approaches the question, like the picture below.

Find FAQ Knowledge