# How to Find FAQ

FAQs are listed questions and answers to a particular topic. The function of this feature is to find answers to common questions about a piece of knowledge (specific product or service). On top of the customer support right side, click the **'View Knowledge'** button ( <img src="/files/-MPDP9D-vm9Jy_5wYyeF" alt="" data-size="line"> ). Then, you will see a pop-up window, you can find:

* Question and Answer: in this section, you can find faq knowledge.
* Blog, Product, etc: in this section, you can find pages contained in page builder.
* Trending: in this section, you can see trending interactions between customers and agents.

For example, find the knowledge of product and then you will see an answer that approaches the question, like the picture below.

![Find FAQ Knowledge](/files/ChaT4X8VtXKc1H2gkIL8)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/customer-service/dashboard/how-to-find-faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.