Send Library

Agents can send a library like cards, options, images, documents, videos, and audio. A common data type that is used for sending library is:

Digital Library Management	Type File	Max. Size
Card	‘gif’, ‘jpg’, and ‘png’.	2Mb (Default)
Option	–	2Mb (Default)
Image	‘gif’, ‘jpg’, and ‘png’.	2Mb (Default)
Document	‘doc’, ‘docx’, ‘pdf’, ‘xls’, and ‘xlsx’.	2Mb (Default)
Video	‘mp4’ and ‘m4v’.	2Mb (Default)
Audio	‘mp3’ and ‘wav’.	2Mb (Default)

Sometimes, you might need to send promotions or other information product use assets in the digital library. Digital Library is a module containing knowledge that can make your Bot conversations more varied than standard text messages, and for more information about library please refer to Digital Library Page. In conversation chat, click the attachment button and select the 'Send Attachment' button (). Then, you will see a pop-up to find or add a digital library.

Send Library

For example, attach digital library with type digital library is ‘card‘. If the digital library has been sent successfully, you will see a digital library in the conversation chat, as shown below.

Agent page	Customer page