View Assignment Rule
An assignment rule dictates how many channels are assigned to an Agent or Supervisor. To find out which rules are assigned to you, follow the steps below:
Last updated
An assignment rule dictates how many channels are assigned to an Agent or Supervisor. To find out which rules are assigned to you, follow the steps below:
Last updated
On the dashboard page click the 'Assignment Rule' button (). Then, you will see a pop-up of assignment rule, you can see which channel and skills (Inbound or outbound) you are assigned, like the images below.
