> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/dashboard/view-broadcast-responses.md). # View Broadcast Responses Broadcast allows you to send message to multiple customers via WhatsApp. You can use broadcast messages to share information, promotions, or offers with your customers. {% hint style="info" %} For more information about Broadcast, you can go to the [Notification](/marketing/notification.md) page. {% endhint %} Previously, Agents could view broadcasts received by customers through the **'horn'** icon ( ![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fv0ixHRZS5KKQBwAfAmtg%2Fimage.png?alt=media\&token=26bae32b-d629-4562-b667-a214713a5b8b) ) in the conversation window. Now, to provide more complete information about customer interactions with broadcasts, Agents can view customer responses to broadcasts directly in the conversation window. {% hint style="info" %} This feature is only available in **Version 7**. {% endhint %} For example, you send a promotional broadcast to customers using a **Call to Action (CTA)** button. The customer then responds to the broadcast by selecting one of the available buttons, as shown in the following image.

In addition to using a CTA button, customers can respond to a broadcast using a regular text message. For example, after receiving a promotional broadcast, a customer can reply, “Yes, I’m interested in this promotion.” The message is recognized as a response to the broadcast as long as it is sent within 24 hours of the broadcast being delivered, as shown in the following image.

To view customer responses to a broadcast in the conversation window (Agent Widget), go to the **Customer Service** page and select the **Customer Support** menu. You will then be directed to the **Customer Support** page, as shown in the following image.

You can open a ticket that previously received a broadcast by clicking the **'Reply Chat'** icon (

) to open the conversation window, as shown in the following image.

The response is displayed with the **Response to Broadcast** label, as shown in the following image.

A customer’s response sent as a text message is shown in the following image.

Response Customer to Broadcast without CTA

Agents can also view the complete list of broadcasts received by a customer in the **360 Customer View** pop-up window. To view the list of received broadcasts, go to the **Customer Support** page, select a ticket, and click the customer’s avatar. The **360 Customer View** pop-up window will then appear. Go to the **'Broadcast'** tab to view the list of broadcasts received by the customer, as shown in the following image.

Customer responses to broadcasts are recorded in **WhatsApp Analytics** under **Business Initiated Conversation (BIC)**, as shown in the following image.

{% hint style="info" %} For more information about the responses recorded in Analytics, go to [this](/analytic/whatsapp.md) page. {% endhint %}