# Clone Rule

When you want to add a telegram channel rule by following the configuration in the live chat channel rule, you can *clone* the rule. By cloning a rule, you can duplicate all the configurations that already exist in the previous rules such as the SLA configuration, service hours, rule criteria, and even team members to the new rules channel. Select the channel rule that you want to duplicate then, on the right side of the selected rule click the ( <img src="/files/-MQpHVOAdWZRLVecvTxp" alt="" data-size="original"> ) icon and click the **'Clone Rule'** button ( <img src="/files/-MQtrWydQQgLgu6VY4KL" alt="" data-size="line"> ). You will see a pop-up to clone rule such images below.

![Pop-up Clone Rule](/files/EpRDEvTHAT3JSGINPbgz)

**Component Explanation:**

| Name          | Description                                                |
| ------------- | ---------------------------------------------------------- |
| New Rule Name | Type new rule name for channel to be cloned                |
| Channel       | You can choose an channel that registered with OmniChannel |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/customer-service/rule-management/clone-rule.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
