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Tag Manager
Tag Manager is a feature used to categorize tickets based on specific criteria. This feature is an update to the Paragraph Classifier, with the same functionality but a new name and interface.Through Tag Manager, you can create, edit, configure, and delete tags according to operational and business requirements.
A tag is a word or a combination of words used as a label on tickets, making it easier to identify, group, and search for tickets based on particular topics or issues. Applying tags to tickets provides flexibility in tracking, managing, and following up on tickets more efficiently. With tags, you can easily view tickets that share the same category or topic.
To use Tag Manager, navigate to the Customer Service menu and select Tag Manager. You will then see the Tag Manager page, as shown in the following image.
