For the complete documentation index, see llms.txt. This page is also available as Markdown.
Add New Tag Module
The Add New Tag Manager Module feature is used to add a new tag module that serves as a category or identifier in ticket management. This tag module plays an important role in helping the system and Customer Service agents group, identify, and handle tickets based on specific topics.
By adding a new tag module, you can customize ticket classification according to the current business processes. Tag modules created through this feature will be available for use in tickets, tasks, contacts, and Exclude From Report, enabling a more structured and efficient ticket-handling process.
To add a new Tag Manager module, you can click the '+New Module' button located at the top-right corner of the page, as shown in the following image.
Add New Module
Once the Add New Module pop-up appears, you can enter the module name and click 'Save' to store the new module.
Add Module Name Pop-Up
Once the new module has been successfully saved, you will see a success notification as shown below.
