You can configure Ticket Automation to automatically send notifications to the Supervisor through the Send SPV Notif action. By defining the appropriate triggers and filters, the system can deliver notifications to the Supervisor whenever a new ticket is opened or when a ticket meets specific conditions. Through the Send SPV Notif feature, Supervisors are able to monitor ticket progress in real time and reduce the risk of delays in ticket handling.
As an example, when a new ticket is received and the Supervisor opens the ticket, the system will automatically send a notification to the Supervisor’s Notif tab, as shown in the image below.
Set Send SPV Notif
When the ticket status changes to Open, indicating that the Supervisor has opened the ticket, the system will automatically display a notification in the Supervisor’s Notif tab, as shown in the image below.
Ticket Open
You can view the notification results in the Supervisor’s Notif tab, as shown in the following image.
