# Auto Send Notif Supervisor

You can configure **Ticket Automation** to automatically send notifications to the Supervisor through the **Send SPV Notif** action. By defining the appropriate triggers and filters, the system can deliver notifications to the Supervisor whenever a new ticket is opened or when a ticket meets specific conditions. Through the **Send SPV Notif** feature, Supervisors are able to monitor ticket progress in real time and reduce the risk of delays in ticket handling.

As an example, when a new ticket is received and the Supervisor opens the ticket, the system will automatically send a notification to the Supervisor’s **Notif** tab, as shown in the image below.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FgRc5tq6uuXH7tHRkRCbL%2FScreenshot_19-11-2025_124736_venom.3dolphins.ai.jpeg?alt=media&#x26;token=39f1fb11-504d-4328-ab15-7ad6d05a091d" alt=""><figcaption><p>Set Send SPV Notif</p></figcaption></figure>

When the ticket status changes to **Open**, indicating that the Supervisor has opened the ticket, the system will automatically display a notification in the Supervisor’s **Notif** tab, as shown in the image below.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FME0GDoW0AuFUCY5e3wwX%2FScreenshot_19-11-2025_114214_venom.3dolphins.ai.jpeg?alt=media&#x26;token=f33845de-f0a5-4963-9253-853adfcc5d0e" alt=""><figcaption><p>Ticket Open</p></figcaption></figure>

You can view the notification results in the Supervisor’s **Notif** tab, as shown in the following image.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F4tHeoWzjeGerDwbDnTO1%2FScreenshot_19-11-2025_13518_venom.3dolphins.ai.jpeg?alt=media&#x26;token=94826445-db08-48c9-860a-3963c12000db" alt=""><figcaption><p>Supervisor Notification</p></figcaption></figure>
