> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/ticket-automation/auto-send-notif-supervisor.md).

# Auto Send Notif Supervisor

You can configure **Ticket Automation** to automatically send notifications to the Supervisor through the **Send SPV Notif** action. By defining the appropriate triggers and filters, the system can deliver notifications to the Supervisor whenever a new ticket is opened or when a ticket meets specific conditions. Through the **Send SPV Notif** feature, Supervisors are able to monitor ticket progress in real time and reduce the risk of delays in ticket handling.

As an example, when a new ticket is received and the Supervisor opens the ticket, the system will automatically send a notification to the Supervisor’s **Notif** tab, as shown in the image below.

<figure><img src="/files/7b1nwIlR4YUkhAKs9vO2" alt=""><figcaption><p>Set Send SPV Notif</p></figcaption></figure>

When the ticket status changes to **Open**, indicating that the Supervisor has opened the ticket, the system will automatically display a notification in the Supervisor’s **Notif** tab, as shown in the image below.

<figure><img src="/files/KZDxXEp2oJhfJEW5cu3W" alt=""><figcaption><p>Ticket Open</p></figcaption></figure>

You can view the notification results in the Supervisor’s **Notif** tab, as shown in the following image.

<figure><img src="/files/1XN7zp7KXlbOwRETc6Yi" alt=""><figcaption><p>Supervisor Notification</p></figcaption></figure>