# FAQ User

- [User Management](/faq-user/user-management.md)
- [What should I do if the user still has an active session?](/faq-user/user-management/untitled.md)
- [What should I do if the user is locked?](/faq-user/user-management/what-should-i-do-if-the-user-is-locked.md)
- [Ticket Management](/faq-user/ticket-management.md)
- [What should I do if the customer ticket cannot enter the assigned tab?](/faq-user/ticket-management/what-should-i-do-if-the-customer-ticket-cannot-enter-the-assigned-tab.md)
- [Bot Settings](/faq-user/bot-settings.md)
- [What should I do if the bot doesn’t respond?](/faq-user/bot-settings/what-should-i-do-if-the-bot-doesnt-respond.md)
- [What should I do if the bot doesn’t respond as expected?](/faq-user/bot-settings/what-should-i-do-if-the-bot-doesnt-respond-as-expected.md)
- [Data Settings](/faq-user/data-settings.md)
- [Which App Server, Web Server, and Database are used by Chatbot 3Dolphins SRM?](/faq-user/data-settings/which-app-server-web-server-and-database-are-used-by-chatbot-3dolphins-srm.md)
- [When Chatbot is running on Linux. What process does UP / RUNNING signify that the app is running?](/faq-user/data-settings/when-chatbot-is-running-on-linux.-what-process-does-up-running-signify-that-the-app-is-running.md)
- [If the process experiences an abnormal stop (fall) and cannot be increased again in the normal way.](/faq-user/data-settings/if-the-process-experiences-an-abnormal-stop-fall-and-cannot-be-increased-again-in-the-normal-way..md)
- [How to monitor 3rd party service?](/faq-user/data-settings/how-to-monitor-3rd-party-service.md)
- [On performance monitoring. Can it be monitored and does it have a dashboard?](/faq-user/data-settings/on-performance-monitoring.-can-it-be-monitored-and-does-it-have-a-dashboard.md)
- [What needs to be backup?](/faq-user/data-settings/what-needs-to-be-backup.md)
- [How do backup Solr? Is there a menu from apps to do backups?](/faq-user/data-settings/how-do-backup-solr-is-there-a-menu-from-apps-to-do-backups.md)
- [What Backup cycle is used? Full or incremental?](/faq-user/data-settings/what-backup-cycle-is-used-full-or-incremental.md)
- [What data is stored on the server?](/faq-user/data-settings/what-data-is-stored-on-the-server.md)
- [Housekeeping data procedures and technical guidelines. Is there a menu from Apps?](/faq-user/data-settings/housekeeping-data-procedures-and-technical-guidelines.-is-there-a-menu-from-apps.md)
- [How to convert milliseconds API fields to Apache Solr Date format using Microsoft Excel](/faq-user/data-settings/how-to-convert-milliseconds-api-fields-to-apache-solr-date-format-using-microsoft-excel.md)