> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/faq-user/bot-settings/what-should-i-do-if-the-bot-doesnt-respond-as-expected.md).

# What should I do if the bot doesn’t respond as expected?

Usually, this happening because the bot doesn't have knowledge to answer the question. To resolve this problem, you may do this:

1. Log in as **Administrator**.
2. Go to the **Bot Settings** menu.
3. Click the **Bot Manager** page.
4. Check whether the FAQ module and Dialog module have been attached? If not, do the attached FAQ module and Dialog module.
5. If FAQ module and Dialog module has been attached, do a reattach FAQ module and Dialog module on the bot.
6. Test the FAQ or dialog module on the bot emulator and see what modules the dialog is stored in.
7. If you want to update your knowledge or dialog, navigate to **FAQ Knowledge** menu or **Dialog flows** menu.
8. Search the knowledge or dialog according to the FAQ or dialog module that was previously obtained and update the dialog or knowledge.
9. Check the bot again with bot emulator.

![Bot Emulator](/files/-MYiEgwcFIvjdbyal3fR)


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.3dolphins.ai/faq-user/bot-settings/what-should-i-do-if-the-bot-doesnt-respond-as-expected.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.