> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/faq-user/ticket-management/what-should-i-do-if-the-customer-ticket-cannot-enter-the-assigned-tab.md).
# What should I do if the customer ticket cannot enter the assigned tab?
The ticket cannot enter the assigned tab of Agent probably because your agent's status is still **Unavailable**. To solve this problem, do the followings steps:
1. Log in as **Operator**.
2. On the right top of the page, click the **'change status'** button ( 
).
3. Change your status becomes **Available**.
4. Click the **'save'** button ( 
).
5. Please try again by doing a simulation connect to the Agent or Operator (CS).
Or, maybe your agent turns out not in your rule channel. If this problem occurs, you must add your agent to your team member. Here are things you can try:
1. Log in as **Supervisor** or **Administrator**.
2. Go to the **Customer Service** menu.
3. Click the **Rule Management** menu.
4. Check whether the user has been added to the channel rule management or not.
5. If the agent surely not in your channel rule, click the **'Add Team Member'** button.
6. 3Dolphins will direct you to a pop-up add team member in the rule channel.
7. Search and add your team members by clicking the 'plus' button ( 
).
8. After adding the team member, check again by doing a simulation connect to the Agent or Operator (CS).
