# Agent (Operator) and Supervisor

### Reply Message

If the customer sends a message on Facebook messenger, public post, or comment on Facebook post, then the message will become a new ticket.

![New Ticket](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MV0HG6zrSJgk1thBkLT%2F-MUx3n5_AnmBigMs_sSi%2FReply%20Message.png?alt=media\&token=f9c25247-f6b5-4a47-8a1c-ab71a264ad9d)

### Send Media, Send Library, Send Form, Download chat history, and Send Ask feedback

Please refer back to the Customer Support page, and select the ['Send File or Attachment'](https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment) for more information.