# Create New Rule

This section describes how to run the Facebook page channel and how the customer comments and messengers can be received as an incoming ticket to the **Inbox** tab agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![Create New Rule](/files/Ir9gg4nXz8qfeYQTjm6k)

You will see a pop-up to add a new rule channel, select the Facebook page channel by clicking the '**Add Channel'** icon (![](/files/-MWc9Mqbfuv2ov6B7-Ga)), and then you will be asked to enter the rule name and max. assignment ticket on the channel. 

![Add New Rule](/files/C8DuBStcq21PSl9fNxlX)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When Facebook page channel rule has been added successfully, you will see that rule in the list of rule management as shown in the image below.

![New Rule Added](/files/1RRwTVzwaPY8FDRvkdiR)

After the rule channel is successfully created, to be able to receive an incoming comments and messengers from Facebook page, add team members to the rule by clicking the **'Add'** icon (![](/files/-MWc9TBKqwpeUh1ihorG)).

![Add Team Member](/files/ol2kmiZP14tiwIpvhni5)

When team members successfully added, it will appear on **available teams.** You can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent facebook channel rule updates.
{% endhint %}

![Team Member Added](/files/oBVXScp4UKDhG9k7sjBh)

**Component Explanation:** 

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get chats first in a channel.         |
| Max. Assignment | The amount tickets are assigned or handled by the users. |


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