# Create New Rule

This section describes how to run the Facebook page channel and how the customer comments and messengers can be received as an incoming ticket to the **Inbox** tab agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![Create New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FP8zRKRXjnYmJ38QcZeau%2FCreate%20new%20rule%20fb.png?alt=media\&token=17c6a977-b2fc-4c7f-a03c-21a3b70f63b3)

You will see a pop-up to add a new rule channel, select the Facebook page channel by clicking the '**Add Channel'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9Mqbfuv2ov6B7-Ga%2FAdd%20Channel%20Button.png?alt=media\&token=068a1aaf-724c-463f-8566-d416e77c3838)), and then you will be asked to enter the rule name and max. assignment ticket on the channel. 

![Add New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fg1eL2aBgC0IcjTxmPlsl%2Fadd%20new%20rule.png?alt=media\&token=79fe6acd-c96b-47fc-ae61-1d5c533d4c86)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When Facebook page channel rule has been added successfully, you will see that rule in the list of rule management as shown in the image below.

![New Rule Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FCT3E5fmpG2uOhBFaMIrX%2Fnew%20rule%20added.png?alt=media\&token=9215ced4-8d5b-4a7e-b87a-981183aed697)

After the rule channel is successfully created, to be able to receive an incoming comments and messengers from Facebook page, add team members to the rule by clicking the **'Add'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9TBKqwpeUh1ihorG%2FAdd%20Team%20member%20Button.png?alt=media\&token=2f9d69cd-7852-4528-9222-d6a45027e9f0)).

![Add Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FBOFfDQlpZz2tvUcQ6gcB%2FAdd%20team%20member.png?alt=media\&token=a7e2b51a-74d8-4bfd-84c4-435c4ea5545c)

When team members successfully added, it will appear on **available teams.** You can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent facebook channel rule updates.
{% endhint %}

![Team Member Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FaypbNib1ah6XHKWr90pP%2FTeam%20member%20added.png?alt=media\&token=2c583ca9-adba-4ac1-9fa1-7fb93ba6d603)

**Component Explanation:** 

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get chats first in a channel.         |
| Max. Assignment | The amount tickets are assigned or handled by the users. |