> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/generic/create-new-rule.md).

# Create New Rule

This section describes how to run the generic channel and how the customer message can be received as an incoming ticket by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

<figure><img src="/files/lyNubHDoGoMGIxVvZfx8" alt=""><figcaption><p>Create New Rule</p></figcaption></figure>

You will see a pop-up to add a new rule channel, select the generic channel by clicking the '**Add Channel'** icon (![](/files/-MWc9Mqbfuv2ov6B7-Ga)), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

<figure><img src="/files/42aua2kDqL1uZrLIAxo5" alt=""><figcaption><p>Add New Rule</p></figcaption></figure>

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When generic channel rule has been added, you will see the rule in the list of rule management as shown in the image below.

<figure><img src="/files/TbSNpl1Am4vPpJ6Qrsri" alt=""><figcaption><p>New Rule Added</p></figcaption></figure>

After the rule channel is successfully created, to be able to receive an incoming message from generic, add team members to the rule by clicking the **'Add'** icon (![](/files/-MWc9TBKqwpeUh1ihorG)).

<figure><img src="/files/gy9z7BxE2vdYXvZR0J1E" alt=""><figcaption><p>Add Team Member</p></figcaption></figure>

When team members successfully added, it will appear on **available teams.** You can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent generic channel rule updates.
{% endhint %}

<figure><img src="/files/tzhbQVIx5nW4rRhpdO2U" alt=""><figcaption><p>Team Member Added </p></figcaption></figure>

**Component Explanation:**

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get a ticket first in the channel.    |
| Max. Assignment | The amount tickets are assigned or handled by the users. |