# Result of Create New Instagram Business Channel

Click enable toggle to activate instagram channel has been added.

![Enable Instagram Channel](/files/UfEA4gTbsvwUlYTFpKjg)

Do the test Instagram channel been added (comment to a post on the Instagram business Account (example: @dolphinsdev).

<figure><img src="/files/jp4y3lPXnxWHXAI4fdZS" alt=""><figcaption><p>Customer Comment on Instagram</p></figcaption></figure>

This automatically converts any comment to your Instagram business account post as an incoming ticket to the **'Inbox'** tab agent or **'Unassigned'** tab supervisor.

![ Instagram Comment Inbox Tab](/files/kHfWUiOKfj82aXfd29jZ)

Do the test direct message by sending a direct message to the Instagram business channel that has been added.

<figure><img src="/files/wDGhlaV3IIql4stpWAFp" alt=""><figcaption><p>Direct Message Instagram</p></figcaption></figure>

This automatically converts any message to your Instagram business account as an incoming ticket to the **'Inbox'** tab agent or **'Unassigned'** tab supervisor. So, that your customers can contact you privately rather than publicly.

<figure><img src="/files/qLfhDae3mGTAwYLtS6XS" alt=""><figcaption><p>Instagram Direct Message Inbox Tab</p></figcaption></figure>

{% hint style="info" %}
if you log in as **'Agent'**, make sure the agent status is **'Available'**.
{% endhint %}


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