# Result of Create New Instagram Business Channel

Click enable toggle to activate instagram channel has been added.

![Enable Instagram Channel](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FYeUvHXRv03z0GzRIShkP%2Fenable%20channel%20connector%20ig.png?alt=media\&token=434d3c55-4652-4fc9-853a-709daa6d3924)

Do the test Instagram channel been added (comment to a post on the Instagram business Account (example: @dolphinsdev).

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FE8sfdWec7WFBkcC4EblN%2Fcomment%20instagram.png?alt=media&#x26;token=8c2d349d-aff6-46b8-ac20-ef725b6c8de5" alt=""><figcaption><p>Customer Comment on Instagram</p></figcaption></figure>

This automatically converts any comment to your Instagram business account post as an incoming ticket to the **'Inbox'** tab agent or **'Unassigned'** tab supervisor.

![ Instagram Comment Inbox Tab](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fh3kZ5Z9UviXmnLfT8H6a%2Finstagram%20comment%20inbox%20tab.png?alt=media\&token=629df357-39df-4c5b-8f02-bbf9021f4bc3)

Do the test direct message by sending a direct message to the Instagram business channel that has been added.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FSU2bTVatsoFytF7iSVb7%2Fdm%20instagram%20edit.png?alt=media&#x26;token=e46e2ea3-13c9-4a45-9e2e-6072d2cfb2e2" alt=""><figcaption><p>Direct Message Instagram</p></figcaption></figure>

This automatically converts any message to your Instagram business account as an incoming ticket to the **'Inbox'** tab agent or **'Unassigned'** tab supervisor. So, that your customers can contact you privately rather than publicly.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fob9LdhrOL71dN3qmbBgC%2Finbox%20tab%20direct%20message%20ig.png?alt=media&#x26;token=b116dc62-8915-4a77-9d8c-6e57b6c24a81" alt=""><figcaption><p>Instagram Direct Message Inbox Tab</p></figcaption></figure>

{% hint style="info" %}
if you log in as **'Agent'**, make sure the agent status is **'Available'**.
{% endhint %}