Result of Create New Instagram Business Channel

Click enable toggle to activate instagram channel has been added.

Do the test Instagram channel been added (comment to a post on the Instagram business Account (example: @dolphinsdev).

This automatically converts any comment to your Instagram business account post as an incoming ticket to the 'Inbox' tab agent or 'Unassigned' tab supervisor.

Do the test direct message by sending a direct message to the Instagram business channel that has been added.

This automatically converts any message to your Instagram business account as an incoming ticket to the 'Inbox' tab agent or 'Unassigned' tab supervisor. So, that your customers can contact you privately rather than publicly.