Result of Create New Instagram Business Channel

Click enable toggle to activate instagram channel has been added.

Enable Instagram Channel

Do the test Instagram channel been added (comment to a post on the Instagram business Account (example: @dolphinsdev).

Customer Comment on Instagram

This automatically converts any comment to your Instagram business account post as an incoming ticket to the 'Inbox' tab agent or 'Unassigned' tab supervisor.

Instagram Comment Inbox Tab

Do the test direct message by sending a direct message to the Instagram business channel that has been added.

Direct Message Instagram

This automatically converts any message to your Instagram business account as an incoming ticket to the 'Inbox' tab agent or 'Unassigned' tab supervisor. So, that your customers can contact you privately rather than publicly.

Instagram Direct Message Inbox Tab

if you log in as 'Agent', make sure the agent status is 'Available'.