> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/live-chat/live-chat-message.md).

# Live Chat Message

This section will explain all about Live Chat and its features. 

### **Text Message**

Regular text message.

![Text Message](/files/iS5FTZDbZ8x7P0Q4EUzA)

### **Message Attachment** 

The live chat platform allows you to attach assets to messages, including audio, video, images, and files. Max attachment size is 2MB.

| File     | Type             | Images                                                              |
| -------- | ---------------- | ------------------------------------------------------------------- |
| Images   | jpg , jpeg & png | ![](/files/FFv55Ti1hFbFWDHYvuVu)                                    |
| Video    | MP4              | <img src="/files/dzqxYLiLUwa6fDLvvkCo" alt="" data-size="original"> |
| Audio    | mp3 & wav        | <img src="/files/RrHNfMwqFsOUG7fBXR4R" alt="" data-size="original"> |
| Document | .docx , .pdf     | <img src="/files/Jhhpkm3S4eXQpsSM10cn" alt="" data-size="original"> |

### Location Message

It’s a prompt message that requires us to select a location using the Google-Map service.

![Location Message](/files/w2QCdW9BGuXATOkuAugp)

### **Quick Reply**

It’s a list of clickable options or choices that will trigger sending a message according to the option we clicked.

* Size Icon  : 21 x 21 px
* Title          : No character limit

![Quick Reply](/files/sc3il5D3JDFmQKWyEAcQ)

### **Carousel**

It’s a slideshow of a series of images, text, and a list of clickable options.

Amount max. of carousels that can be added: 10.

#### **Image Button**

| **Name**   | Description                                       |
| ---------- | ------------------------------------------------- |
| Max. Width | 1024 px                                           |
| Ratio      | 1 x 1.5                                           |
| Type       | <p>JPEG and PNG. </p><p>We suggest using PNG.</p> |
| Max. Size  | 1 Mb                                              |

#### Wording Title & Subtitle

| Name            | Description                                                                                                                                                                                                            |
| --------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Size            | 160 px                                                                                                                                                                                                                 |
| Max. characters | There is no maximum character length, but if a character is longer than 80 characters, the text will be shortened to 30 characters with three dots. You can hover over it to see the whole title or subtitle sentence. |

![Carousel](/files/A9p2b33uaPx1cXrnFYhE)

### **Agent Rating**

It’s a client’s level of satisfaction with the agent’s services.

![Agent Rating](/files/cEbyUA5L4EpZBJEcI3iJ)

### **Form**

It's a customizable form that normally connects to third-party services to complete transactions, such as bookings, payments, etc.&#x20;

![Form](/files/ZPrA2ZZBNnf5ka4NE8uB)