> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/live-chat/live-chat-message.md).

# Live Chat Message

This section will explain all about Live Chat and its features. 

### **Text Message**

Regular text message.

![Text Message](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FOJGxLbLwZbJyERoqkATD%2FText%20message.png?alt=media\&token=05d41a4e-68ae-4e69-960c-b3999f2cbd98)

### **Message Attachment** 

The live chat platform allows you to attach assets to messages, including audio, video, images, and files. Max attachment size is 2MB.

| File     | Type             | Images                                                                                                                                                                                                                                                                         |
| -------- | ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Images   | jpg , jpeg & png | ![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FtDQQnR5rRKKhJTGq15Il%2FSend%20Attchment%20image.png?alt=media\&token=eed70ac1-9472-4909-b258-511c79d0b227)                                          |
| Video    | MP4              | <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FMosnXrwBtLjFyeuITdOG%2FSend%20Attchment%20video.png?alt=media&amp;token=585ec7f6-f535-41fa-8b73-983fe09711a5" alt="" data-size="original">    |
| Audio    | mp3 & wav        | <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FuvVgTYmJHSiNRUGZI1vh%2FSend%20Attchment%20audio.png?alt=media&amp;token=b2df2079-fef0-4bc0-a90f-16456f3b9f0c" alt="" data-size="original">    |
| Document | .docx , .pdf     | <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F2xxqKSCCgoKYcbpGvtju%2FSend%20Attchment%20document.png?alt=media&amp;token=ccdb9b77-88fc-40e2-8efd-71c4597a9ad0" alt="" data-size="original"> |

### Location Message

It’s a prompt message that requires us to select a location using the Google-Map service.

![Location Message](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FhDP5oxGxsPUTW5xm6JQb%2Flocation%20message.png?alt=media\&token=25f9e33c-ae8a-485f-bd3e-e05a6761e8b1)

### **Quick Reply**

It’s a list of clickable options or choices that will trigger sending a message according to the option we clicked.

* Size Icon  : 21 x 21 px
* Title          : No character limit

![Quick Reply](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FzSaDaq3qsMmurAXpkJnY%2FQuick%20Reply.png?alt=media\&token=0f1bf120-6be9-41da-9913-c5d52aa45393)

### **Carousel**

It’s a slideshow of a series of images, text, and a list of clickable options.

Amount max. of carousels that can be added: 10.

#### **Image Button**

| **Name**   | Description                                       |
| ---------- | ------------------------------------------------- |
| Max. Width | 1024 px                                           |
| Ratio      | 1 x 1.5                                           |
| Type       | <p>JPEG and PNG. </p><p>We suggest using PNG.</p> |
| Max. Size  | 1 Mb                                              |

#### Wording Title & Subtitle

| Name            | Description                                                                                                                                                                                                            |
| --------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Size            | 160 px                                                                                                                                                                                                                 |
| Max. characters | There is no maximum character length, but if a character is longer than 80 characters, the text will be shortened to 30 characters with three dots. You can hover over it to see the whole title or subtitle sentence. |

![Carousel](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FyhXkrXkF19KlumzLS8pP%2FWording%20Title%20carousel.png?alt=media\&token=d9ea0be5-3f29-4bc3-b10d-fbf681767691)

### **Agent Rating**

It’s a client’s level of satisfaction with the agent’s services.

![Agent Rating](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FuaJ9O4Zpxkqdvr0fsWZ3%2Frating%20live%20agent.png?alt=media\&token=93a53439-20a4-4813-b6a2-229b2f38ac4c)

### **Form**

It's a customizable form that normally connects to third-party services to complete transactions, such as bookings, payments, etc.&#x20;

![Form](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FmwKJiRA1NO4awszDmGVy%2Fform%20live%20chat.png?alt=media\&token=fd82d2f8-4684-4a19-bb6d-93850d2d8cb5)