Live Chat Message

This section will explain all about Live Chat and its features.

Text Message

Regular text message.

Text Message

Message Attachment

The live chat platform allows you to attach assets to messages, including audio, video, images, and files. Max attachment size is 2MB.

File	Type	Images
Images	jpg , jpeg & png
Video	MP4
Audio	mp3 & wav
Document	.docx , .pdf

Location Message

It’s a prompt message that requires us to select a location using the Google-Map service.

Location Message

Quick Reply

It’s a list of clickable options or choices that will trigger sending a message according to the option we clicked.

• Size Icon : 21 x 21 px

• Title : No character limit

Quick Reply

Carousel

It’s a slideshow of a series of images, text, and a list of clickable options.

Amount max. of carousels that can be added: 10.

Image Button

Name	Description
Max. Width	1024 px
Ratio	1 x 1.5
Type	JPEG and PNG. We suggest using PNG.
Max. Size	1 Mb

Wording Title & Subtitle

Name	Description
Size	160 px
Max. characters	There is no maximum character length, but if a character is longer than 80 characters, the text will be shortened to 30 characters with three dots. You can hover over it to see the whole title or subtitle sentence.

Carousel

Agent Rating

It’s a client’s level of satisfaction with the agent’s services.

Agent Rating

Form

It's a customizable form that normally connects to third-party services to complete transactions, such as bookings, payments, etc.

Form