# Result of Create New Smartcall Channel

Click enable toggle to activate smartcall channel has been added.

![Smartcall Channel](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FhBr4KrUb8KykI5KWHoRB%2FChannel%20connector%20smartcall%20edit.png?alt=media\&token=1ea7c343-1250-45f0-a7d8-f68aee17cbe7)

Customer make a call to your smartcall number then it becomes ticket to the **'Telephony'** tab Agent or tab supervisor with category '**Inbound**' ticket.

![Inbound Call](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc7-nyhWX9lEPDtGto%2F-MWcA4Ol4GTCysEfuPzb%2Finbound%20call.png?alt=media\&token=be5b1306-ff68-4d88-b6aa-22b6f0b8010b)

You can also create an outgoing ticket by dialing your customer's number, which creates a ticket under the **Telephony** tab Agent or Supervisor with the category "Outbound" ticket.&#x20;

![Outbound Call](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FHogJkiBa1pSGPd4PXS3F%2FOutbound%20smartcall%20edit.png?alt=media\&token=bb6d3ef0-2157-4c48-b99c-7bc4348ef83a)

{% hint style="info" %}
&#x20;If you log in as **'Agent'**, make sure your agent status is '**Available'**.
{% endhint %}
