# Telegram Bot You can receive incoming tickets from customers using the Telegram bot whenever interacting with it. It would be best if you already have the bot. Then, you can connect your bot as a channel in the 3Dolphins application. The following section describes how to create incoming tickets from your Telegram bot. We've summarized steps for you to create your telegram bot channel easily. ![Telegram](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MV-V4o-6CnPGX92g0_F%2F-MV-btgNujZa4s3yX6Ta%2Fimage.png?alt=media\&token=0686baa6-20b8-42f2-8cac-d675be21e696) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/integration/channel-connector/telegram-bot.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.