# Best Practice Twitter

We've prepared a list of Twitter account utilization options on 3Dolphins SRM.

| Customer                                                                             | Agent (Operator)                                                                 | Supervisor                                                                           |
| ------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------ |
| Send text message in Direct Message (DM)                                             | Reply message                                                                    | Reply message                                                                        |
| Send text message in Twitter mention                                                 | Let's agents replied tickets and continue to reply using Twitter direct messages | Lets Supervisors replied tickets and continue to reply using Twitter direct messages |
| <p>Send media message in Twitter mention<br>– GIF<br>– Images</p>                    | The agent can reply and view the mention contain image sent by customer          | A Supervisor can reply and view the message contain image sent by customer           |
| <p>Send media message in Direct Message (DM) :<br>– GIF</p><p>– Video<br>– Image</p> | <p>Send Media Message:<br>– Videos<br>– Images</p>                               | <p>Send Media Message:<br>– Videos<br>– Images</p>                                   |
|                                                                                      | Send Ask Feedback                                                                | Send Ask Feedback                                                                    |