Best Practice Twitter

We've prepared a list of Twitter account utilization options on 3Dolphins SRM.

Customer

Agent (Operator)

Supervisor

Send text message in Direct Message (DM)

Reply message

Send text message in Twitter mention

Let's agents replied tickets and continue to reply using Twitter direct messages

Lets Supervisors replied tickets and continue to reply using Twitter direct messages

Send media message in Twitter mention – GIF – Images

The agent can reply and view the mention contain image sent by customer

A Supervisor can reply and view the message contain image sent by customer

Send media message in Direct Message (DM) : – GIF

– Video – Image

Send Media Message: – Videos – Images

Send Ask Feedback

Last updated 1 year ago