Best Practice Twitter

We've prepared a list of Twitter account utilization options on 3Dolphins SRM.

Customer	Agent (Operator)	Supervisor
Send text message in Direct Message (DM)	Reply message	Reply message
Send text message in Twitter mention	Let's agents replied tickets and continue to reply using Twitter direct messages	Lets Supervisors replied tickets and continue to reply using Twitter direct messages
Send media message in Twitter mention – GIF – Images	The agent can reply and view the mention contain image sent by customer	A Supervisor can reply and view the message contain image sent by customer
Send media message in Direct Message (DM) : – GIF – Video – Image	Send Media Message: – Videos – Images	Send Media Message: – Videos – Images
	Send Ask Feedback	Send Ask Feedback