> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/twitter/best-practice-twitter/agent-operator-or-supervisorr.md).

# Agent (Operator) or Supervisor

### Reply Message

If customers send direct messages (DM) or mention your Twitter channel (ex: @Maulana0103), their message will be incoming as a new ticket.

![Agent's Inbox Tab](/files/17UPZ9KcaBQY1guFdL9X)