> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/twitter/untitled.md).

# Result of Create New Twitter Channel

Switch toggle to turn on the newly added Twitter channel. 

![Channel Connector Twitter](/files/kk8foqnCbbng4iYFXTgK)

Then, send a tweet mentioning the newly added Twitter account as your channel. This action will turn your tweet into a ticket and enter the agent's **Inbox** or the Supervisor's **Unassigned** tab.

![Supervisor's Unassigned Tab (Twitter Mention)](/files/yK1JRENa6e5kYDQ1txEr)

Or, you can send direct messages to Twitter accounts defined as channels. It will automatically turn your direct message into a ticket and enter the agent's **Inbox** or **Unassigned** Supervisor tab. Encourage customers to contact you privately rather than publicly.

![Supervisor's Unassigned Tab (Direct Message)](/files/Hzm3CJNTa1QEcrUBoCvT)

{% hint style="info" %}
 If you log in as **'Agent'**, make sure the agent status is **'Available'**.
{% endhint %}