Result of Create New Twitter Channel
Switch toggle to turn on the newly added Twitter channel.
Then, send a tweet mentioning the newly added Twitter account as your channel. This action will turn your tweet into a ticket and enter the agent's Inbox or the Supervisor's Unassigned tab.
Or, you can send direct messages to Twitter accounts defined as channels. It will automatically turn your direct message into a ticket and enter the agent's Inbox or Unassigned Supervisor tab. Encourage customers to contact you privately rather than publicly.
If you log in as 'Agent', make sure the agent status is 'Available'.
Last updated
