Result of Create New Twitter Channel

Switch toggle to turn on the newly added Twitter channel.

Channel Connector Twitter

Then, send a tweet mentioning the newly added Twitter account as your channel. This action will turn your tweet into a ticket and enter the agent's Inbox or the Supervisor's Unassigned tab.

Supervisor's Unassigned Tab (Twitter Mention)

Or, you can send direct messages to Twitter accounts defined as channels. It will automatically turn your direct message into a ticket and enter the agent's Inbox or Unassigned Supervisor tab. Encourage customers to contact you privately rather than publicly.

Supervisor's Unassigned Tab (Direct Message)

If you log in as 'Agent', make sure the agent status is 'Available'.