# Result of Create New Twitter Channel

Switch toggle to turn on the newly added Twitter channel. 

![Channel Connector Twitter](/files/kk8foqnCbbng4iYFXTgK)

Then, send a tweet mentioning the newly added Twitter account as your channel. This action will turn your tweet into a ticket and enter the agent's **Inbox** or the Supervisor's **Unassigned** tab.

![Supervisor's Unassigned Tab (Twitter Mention)](/files/yK1JRENa6e5kYDQ1txEr)

Or, you can send direct messages to Twitter accounts defined as channels. It will automatically turn your direct message into a ticket and enter the agent's **Inbox** or **Unassigned** Supervisor tab. Encourage customers to contact you privately rather than publicly.

![Supervisor's Unassigned Tab (Direct Message)](/files/Hzm3CJNTa1QEcrUBoCvT)

{% hint style="info" %}
 If you log in as **'Agent'**, make sure the agent status is **'Available'**.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/integration/channel-connector/twitter/untitled.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.