> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/twitter/untitled.md).

# Result of Create New Twitter Channel

Switch toggle to turn on the newly added Twitter channel. 

![Channel Connector Twitter](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FdrqsySTEerrUUoYcz2MB%2FChannel%20twitter%20on.png?alt=media\&token=8bddb382-ba22-4140-bdfe-8a1e13904810)

Then, send a tweet mentioning the newly added Twitter account as your channel. This action will turn your tweet into a ticket and enter the agent's **Inbox** or the Supervisor's **Unassigned** tab.

![Supervisor's Unassigned Tab (Twitter Mention)](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FpLXYJctk7js3eqRkaEcW%2FResult%20Twitter%20Mention%20edit.png?alt=media\&token=0414290c-e8a5-459e-b454-2e9ecee569b8)

Or, you can send direct messages to Twitter accounts defined as channels. It will automatically turn your direct message into a ticket and enter the agent's **Inbox** or **Unassigned** Supervisor tab. Encourage customers to contact you privately rather than publicly.

![Supervisor's Unassigned Tab (Direct Message)](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FKwmOoV3opWgR21ByowWB%2FResult%20Twitter%20DM.png?alt=media\&token=2f4c5699-184c-40fd-8eb5-fc9555ed0a18)

{% hint style="info" %}
 If you log in as **'Agent'**, make sure the agent status is **'Available'**.
{% endhint %}