# Result Create New Whatsapp Business Channel

Click enable toggle to activate the Whatsapp channel that has been added.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FGfwHdAOskw86WuDg2Qta%2Fenable%20channel%20connector%20wa%20edit.png?alt=media&#x26;token=04b959e5-48c0-41a7-8c92-fb32f353eb40" alt=""><figcaption><p>Channel Connector Whatsapp</p></figcaption></figure>

Customers send messages to your Whatsapp business number.&#x20;

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fi96d5gKQ8hjXw1Y7bUoS%2Fsend%20message%20wa.png?alt=media&#x26;token=8b0ffee0-8672-446e-a41f-4ebf9efc18cb" alt=""><figcaption><p>Send Message</p></figcaption></figure>

Message customers in your Whatsapp channel can be incoming as a ticket to the **'Inbox'** tab Agent or **'Unassigned'** tab supervisor.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FOw1XZxwlIojIoXVgA3mB%2Finbox%20tab.png?alt=media&#x26;token=55151320-495d-4ef5-be54-6247849e3fff" alt=""><figcaption><p>Agent's Inbox Tab</p></figcaption></figure>