# 3Dolphins

## 3Dolphins EN

- [Get Started](https://docs.3dolphins.ai/master.md)
- [Pre-Requisite](https://docs.3dolphins.ai/3dolphins-srm-specification.md)
- [FAQ User](https://docs.3dolphins.ai/faq-user.md)
- [User Management](https://docs.3dolphins.ai/faq-user/user-management.md)
- [What should I do if the user still has an active session?](https://docs.3dolphins.ai/faq-user/user-management/untitled.md)
- [What should I do if the user is locked?](https://docs.3dolphins.ai/faq-user/user-management/what-should-i-do-if-the-user-is-locked.md)
- [Ticket Management](https://docs.3dolphins.ai/faq-user/ticket-management.md)
- [What should I do if the customer ticket cannot enter the assigned tab?](https://docs.3dolphins.ai/faq-user/ticket-management/what-should-i-do-if-the-customer-ticket-cannot-enter-the-assigned-tab.md)
- [Bot Settings](https://docs.3dolphins.ai/faq-user/bot-settings.md)
- [What should I do if the bot doesn’t respond?](https://docs.3dolphins.ai/faq-user/bot-settings/what-should-i-do-if-the-bot-doesnt-respond.md)
- [What should I do if the bot doesn’t respond as expected?](https://docs.3dolphins.ai/faq-user/bot-settings/what-should-i-do-if-the-bot-doesnt-respond-as-expected.md)
- [Data Settings](https://docs.3dolphins.ai/faq-user/data-settings.md)
- [Which App Server, Web Server, and Database are used by Chatbot 3Dolphins SRM?](https://docs.3dolphins.ai/faq-user/data-settings/which-app-server-web-server-and-database-are-used-by-chatbot-3dolphins-srm.md)
- [When Chatbot is running on Linux. What process does UP / RUNNING signify that the app is running?](https://docs.3dolphins.ai/faq-user/data-settings/when-chatbot-is-running-on-linux.-what-process-does-up-running-signify-that-the-app-is-running.md)
- [If the process experiences an abnormal stop (fall) and cannot be increased again in the normal way.](https://docs.3dolphins.ai/faq-user/data-settings/if-the-process-experiences-an-abnormal-stop-fall-and-cannot-be-increased-again-in-the-normal-way..md)
- [How to monitor 3rd party service?](https://docs.3dolphins.ai/faq-user/data-settings/how-to-monitor-3rd-party-service.md)
- [On performance monitoring. Can it be monitored and does it have a dashboard?](https://docs.3dolphins.ai/faq-user/data-settings/on-performance-monitoring.-can-it-be-monitored-and-does-it-have-a-dashboard.md)
- [What needs to be backup?](https://docs.3dolphins.ai/faq-user/data-settings/what-needs-to-be-backup.md)
- [How do backup Solr? Is there a menu from apps to do backups?](https://docs.3dolphins.ai/faq-user/data-settings/how-do-backup-solr-is-there-a-menu-from-apps-to-do-backups.md)
- [What Backup cycle is used? Full or incremental?](https://docs.3dolphins.ai/faq-user/data-settings/what-backup-cycle-is-used-full-or-incremental.md)
- [What data is stored on the server?](https://docs.3dolphins.ai/faq-user/data-settings/what-data-is-stored-on-the-server.md)
- [Housekeeping data procedures and technical guidelines. Is there a menu from Apps?](https://docs.3dolphins.ai/faq-user/data-settings/housekeeping-data-procedures-and-technical-guidelines.-is-there-a-menu-from-apps.md)
- [How to convert milliseconds API fields to Apache Solr Date format using Microsoft Excel](https://docs.3dolphins.ai/faq-user/data-settings/how-to-convert-milliseconds-api-fields-to-apache-solr-date-format-using-microsoft-excel.md)
- [Task Management](https://docs.3dolphins.ai/task-management/task-management.md)
- [Task](https://docs.3dolphins.ai/task-management/task-management/task.md)
- [Task Feature](https://docs.3dolphins.ai/task-management/task-management/task/task-feature.md)
- [Create Task](https://docs.3dolphins.ai/task-management/task-management/task/create-task.md)
- [Edit Task](https://docs.3dolphins.ai/task-management/task-management/task/edit-task.md)
- [Delete Task](https://docs.3dolphins.ai/task-management/task-management/task/delete-task.md)
- [Ticket Task Feature](https://docs.3dolphins.ai/task-management/task-management/task/detail-task-feature.md)
- [Automation](https://docs.3dolphins.ai/task-management/task-management/automation.md)
- [Add Modul Automation](https://docs.3dolphins.ai/task-management/task-management/automation/add-modul-automation.md)
- [Automation Component](https://docs.3dolphins.ai/task-management/task-management/automation/automation-component.md)
- [Delete & Duplicate Automation](https://docs.3dolphins.ai/task-management/task-management/automation/delete-and-duplicate-automation.md)
- [When Agent On Created](https://docs.3dolphins.ai/task-management/task-management/automation/when-agent-on-created.md)
- [User Privilege](https://docs.3dolphins.ai/administration/user-privilage.md)
- [User Role and Permission Level](https://docs.3dolphins.ai/administration/user-privilage/user-role-and-permission-level.md)
- [Grant and Revoke Module Access](https://docs.3dolphins.ai/administration/user-privilage/grant-and-revoke-module-access.md)
- [Create New Privilege](https://docs.3dolphins.ai/administration/user-privilage/create-new-privilege.md)
- [Remove Privilege](https://docs.3dolphins.ai/administration/user-privilage/remove-privilege.md)
- [User Management](https://docs.3dolphins.ai/administration/user-management.md)
- [Group](https://docs.3dolphins.ai/administration/user-management/group.md)
- [Line of Business](https://docs.3dolphins.ai/administration/user-management/line-of-business.md)
- [User](https://docs.3dolphins.ai/administration/user-management/user.md)
- [Blocked](https://docs.3dolphins.ai/administration/user-management/blocked.md)
- [Active](https://docs.3dolphins.ai/administration/user-management/active.md)
- [Upload](https://docs.3dolphins.ai/administration/user-management/upload.md)
- [Dual Control](https://docs.3dolphins.ai/administration/user-management/dual-control.md)
- [Team Collaboration Chat](https://docs.3dolphins.ai/administration/user-management/team-collaboration-chat.md)
- [System Setting](https://docs.3dolphins.ai/administration/system-setting.md)
- [Ticket Configuration](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration.md)
- [Number of Ticket History](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/number-of-ticket-history.md)
- [Reply Signature](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/reply-signature.md)
- [Enable Watermark on Attachment](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-watermark-on-attachment.md)
- [Operator Allow Ticket Redistribute](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/operator-allow-ticket-redistribute.md)
- [Pop-Up Chat On Idle](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/pop-up-chat-on-idle.md)
- [Severity Required Before Closed](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/severity-required-before-closed.md)
- [Auto Send Feedback](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/auto-send-feedback.md)
- [Claim Ticket Count](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/claim-ticket-count.md)
- [Enable Reopen Ticket](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-reopen-ticket.md)
- [Enable Block Contact](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-block-contact.md)
- [Group Ticket Distribution](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/group-ticket-distribution.md)
- [Traffic Minimal Turn](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/traffic-minimal-turn.md)
- [Last Agent Saved in Memory](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/last-agent-saved-in-memory.md)
- [Default Transfer Type](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/default-transfer-type.md)
- [Default Sorting Mode](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/default-sorting-mode.md)
- [Enable Batch Close Ticket](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-batch-close-ticket.md)
- [Webchat Queue All Channel](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/webchat-queue-all-channel.md)
- [Word Sensor on Live Agent Message](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/word-sensor-on-live-agent-message.md)
- [Ticket Claim Mode](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/ticket-claim-mode.md)
- [Auto Greeting](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/auto-greeting.md)
- [Ask Feedback Message](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/ask-feedback-message.md)
- [Image URL Link and Font Color for Feedback Link](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/image-url-link-and-font-color-for-feedback-link.md)
- [Feedback Appreciate Message](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/feedback-appreciate-message.md)
- [Number of Live Chat History](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/number-of-live-chat-history.md)
- [Walk in SLA Time (in Second)](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/walk-in-sla-time-in-second.md)
- [Closure Types](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/closure-types.md)
- [User Configuration](https://docs.3dolphins.ai/administration/system-setting/user-configuration.md)
- [Bot Configuration](https://docs.3dolphins.ai/administration/system-setting/bot-configuration.md)
- [Contact Configuration](https://docs.3dolphins.ai/administration/system-setting/contact-configuration.md)
- [Lead Configuration](https://docs.3dolphins.ai/administration/system-setting/lead-configuration.md)
- [Deal Configuration](https://docs.3dolphins.ai/administration/system-setting/deal-configuration.md)
- [Company Configuration](https://docs.3dolphins.ai/administration/system-setting/company-configuration.md)
- [Custom Submenu Configuration](https://docs.3dolphins.ai/administration/system-setting/custom-submenu-configuration.md)
- [Data Settings](https://docs.3dolphins.ai/administration/data-setting.md)
- [Create New Collection](https://docs.3dolphins.ai/administration/data-setting/create-new-collection.md)
- [Add Fields in Collection](https://docs.3dolphins.ai/administration/data-setting/create-new-collection/add-fields-in-collection.md)
- [Purge Data Collection](https://docs.3dolphins.ai/administration/data-setting/create-new-collection/purge-data-collection.md)
- [Remove Collection](https://docs.3dolphins.ai/administration/data-setting/remove-collection.md)
- [Archive Collection](https://docs.3dolphins.ai/administration/data-setting/archive-collection.md)
- [Public Holiday](https://docs.3dolphins.ai/administration/public-holiday.md)
- [Create New Holiday](https://docs.3dolphins.ai/administration/public-holiday/create-new-holiday.md)
- [Edit an Existing Public Holiday](https://docs.3dolphins.ai/administration/public-holiday/edit-an-existing-public-holiday.md)
- [Delete an Existing Public Holiday](https://docs.3dolphins.ai/administration/public-holiday/delete-an-existing-public-holiday.md)
- [Co-Browsing](https://docs.3dolphins.ai/administration/co-browsing.md)
- [Add Co-Browsing Menu](https://docs.3dolphins.ai/administration/co-browsing/add-co-browsing-menu.md)
- [How to Use Co-Browsing](https://docs.3dolphins.ai/administration/co-browsing/how-to-use-co-browsing.md)
- [Channel Connector](https://docs.3dolphins.ai/integration/channel-connector.md)
- [Telegram Bot](https://docs.3dolphins.ai/integration/channel-connector/telegram-bot.md)
- [Create Telegram Bot](https://docs.3dolphins.ai/integration/channel-connector/telegram-bot/create-telegram-bot.md)
- [Create New Telegram Bot Channel](https://docs.3dolphins.ai/integration/channel-connector/telegram-bot/create-new-channel-telegram-bot.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/telegram-bot/create-new-rule-of-telegram-bot.md)
- [Attach Bot](https://docs.3dolphins.ai/integration/channel-connector/telegram-bot/attach-bot.md)
- [Start Chat](https://docs.3dolphins.ai/integration/channel-connector/telegram-bot/start-chat.md)
- [Email Inbox](https://docs.3dolphins.ai/integration/channel-connector/email-inbox.md)
- [Create New Channel Email Inbox](https://docs.3dolphins.ai/integration/channel-connector/email-inbox/create-new-email-inbox-channel.md)
- [How to Setup Outlook Email](https://docs.3dolphins.ai/integration/channel-connector/email-inbox/how-to-setup-outlook-email.md)
- [Gmail Settings](https://docs.3dolphins.ai/integration/channel-connector/email-inbox/gmail-settings.md)
- [Yahoo Settings](https://docs.3dolphins.ai/integration/channel-connector/email-inbox/yahoo-settings.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/email-inbox/create-new-rule.md)
- [Reply Email](https://docs.3dolphins.ai/integration/channel-connector/email-inbox/reply-email.md)
- [Forward Email](https://docs.3dolphins.ai/integration/channel-connector/email-inbox/forward-email.md)
- [Live Chat](https://docs.3dolphins.ai/integration/channel-connector/live-chat.md)
- [Create New Live Chat Channel](https://docs.3dolphins.ai/integration/channel-connector/live-chat/create-new-channel-of-live-chat.md)
- [How to Connect Client to Live Chat Channel](https://docs.3dolphins.ai/integration/channel-connector/live-chat/how-to-connect-client-to-live-chat-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/live-chat/create-new-rule.md)
- [Live Chat Message](https://docs.3dolphins.ai/integration/channel-connector/live-chat/live-chat-message.md)
- [Live Chat Capabilities](https://docs.3dolphins.ai/integration/channel-connector/live-chat/live-chat-capabilities.md)
- [Include Livechat to your Website / Mobile (Webview)](https://docs.3dolphins.ai/integration/channel-connector/live-chat/include-livechat-to-your-website-mobile-webview.md)
- [Website](https://docs.3dolphins.ai/integration/channel-connector/live-chat/include-livechat-to-your-website-mobile-webview/website.md)
- [Mobile (Android Webview)](https://docs.3dolphins.ai/integration/channel-connector/live-chat/include-livechat-to-your-website-mobile-webview/mobile-android-webview.md)
- [Mobile (IOS Webview)](https://docs.3dolphins.ai/integration/channel-connector/live-chat/include-livechat-to-your-website-mobile-webview/mobile-android-webview-1.md)
- [Live Chat SDK React Native](https://docs.3dolphins.ai/integration/channel-connector/live-chat/dolphin-connect-api.md)
- [Live Chat SDK Kotlin](https://docs.3dolphins.ai/integration/channel-connector/live-chat/live-chat-sdk-kotlin.md)
- [Live Chat SDK Swift](https://docs.3dolphins.ai/integration/channel-connector/live-chat/live-chat-sdk-swift.md)
- [Telegram Account](https://docs.3dolphins.ai/integration/channel-connector/telegram-account.md)
- [Create a New Telegram Account](https://docs.3dolphins.ai/integration/channel-connector/telegram-account/create-a-new-telegram-account.md)
- [Create a New Channel of Telegram Account](https://docs.3dolphins.ai/integration/channel-connector/telegram-account/create-a-new-channel-of-telegram-account.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/telegram-account/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/integration/channel-connector/telegram-account/attach-bot.md)
- [Twitter](https://docs.3dolphins.ai/integration/channel-connector/twitter.md)
- [Create Twitter Account](https://docs.3dolphins.ai/integration/channel-connector/twitter/twitter-developers-page.md)
- [Twitter Developers](https://docs.3dolphins.ai/integration/channel-connector/twitter/create-an-app-in-twitter-developers.md)
- [Create New Twitter Channel](https://docs.3dolphins.ai/integration/channel-connector/twitter/create-a-new-channel-of-twitter.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/twitter/create-new-rule.md)
- [Result of Create New Twitter Channel](https://docs.3dolphins.ai/integration/channel-connector/twitter/untitled.md)
- [Best Practice Twitter](https://docs.3dolphins.ai/integration/channel-connector/twitter/best-practice-twitter.md)
- [Customer](https://docs.3dolphins.ai/integration/channel-connector/twitter/best-practice-twitter/customer.md)
- [Agent (Operator) or Supervisor](https://docs.3dolphins.ai/integration/channel-connector/twitter/best-practice-twitter/agent-operator-or-supervisorr.md)
- [Facebook](https://docs.3dolphins.ai/integration/channel-connector/facebook.md)
- [Facebook Developers](https://docs.3dolphins.ai/integration/channel-connector/facebook/facebook-developers.md)
- [Verify Your Business](https://docs.3dolphins.ai/integration/channel-connector/facebook/verification-your-business.md)
- [How to Create Facebook App](https://docs.3dolphins.ai/integration/channel-connector/facebook/how-to-create-facebook-app.md)
- [Change Additional Information About the App](https://docs.3dolphins.ai/integration/channel-connector/facebook/how-to-create-facebook-app/change-additional-information-about-the-app.md)
- [How to Add Facebook Login Platform to Your Facebook App](https://docs.3dolphins.ai/integration/channel-connector/facebook/how-to-create-facebook-app/untitled.md)
- [Permission And Feature](https://docs.3dolphins.ai/integration/channel-connector/facebook/how-to-create-facebook-app/permission-and-feature.md)
- [Create New Page on Facebook](https://docs.3dolphins.ai/integration/channel-connector/facebook/create-new-page-on-facebook.md)
- [Create New Facebook Channel](https://docs.3dolphins.ai/integration/channel-connector/facebook/create-a-new-channel-of-facebook.md)
- [How to Add Messenger Platform to Your Facebook App](https://docs.3dolphins.ai/integration/channel-connector/facebook/how-to-add-messenger-platform-to-your-facebook-app.md)
- [How to Add Webhooks Platform to Your Facebook App](https://docs.3dolphins.ai/integration/channel-connector/facebook/how-to-add-webhooks-platform-to-your-facebook-app.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/facebook/create-new-rule.md)
- [Mechanism for using BOT in Facebook Messenger](https://docs.3dolphins.ai/integration/channel-connector/facebook/mechanism-for-using-bot-in-facebook-messenger..md)
- [How to Add an Email from My Facebook Account](https://docs.3dolphins.ai/integration/channel-connector/facebook/how-to-add-an-email-from-my-facebook-account.md)
- [Best Practice Facebook](https://docs.3dolphins.ai/integration/channel-connector/facebook/best-practice-facebook.md)
- [BOT](https://docs.3dolphins.ai/integration/channel-connector/facebook/best-practice-facebook/bot.md)
- [Customer](https://docs.3dolphins.ai/integration/channel-connector/facebook/best-practice-facebook/customer.md)
- [Agent (Operator) and Supervisor](https://docs.3dolphins.ai/integration/channel-connector/facebook/best-practice-facebook/agent-operator.md)
- [Facebook Gateway](https://docs.3dolphins.ai/integration/channel-connector/facebook/facebook-gateway.md)
- [WhatsApp Business API](https://docs.3dolphins.ai/integration/channel-connector/whatsapp.md)
- [How to Set Up Whatsapp Business API](https://docs.3dolphins.ai/integration/channel-connector/whatsapp/how-to-set-up-whatsapp-business.md)
- [Create New Whatsapp Channel](https://docs.3dolphins.ai/integration/channel-connector/whatsapp/create-new-whatsapp-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/whatsapp/how-to-add-new-whatsapp-channel-rule.md)
- [Result Create New Whatsapp Business Channel](https://docs.3dolphins.ai/integration/channel-connector/whatsapp/result-create-new-whatsapp-business-channel.md)
- [Instagram Bussiness](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness.md)
- [Facebook Developers](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/facebook-developers.md)
- [Verify Your Business](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/verify-your-business.md)
- [How to Create Facebook App](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/how-to-create-facebook-app.md)
- [Change Additional Information About the App](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/how-to-create-facebook-app/change-additional-information-about-the-app.md)
- [How to Add Facebook Login Platform to Your Facebook App](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/how-to-create-facebook-app/untitled.md)
- [Permission And Feature](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/how-to-create-facebook-app/permission-and-feature.md)
- [Create New Page on Facebook](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/create-new-page-on-facebook.md)
- [Create New Instagram Business Account](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/create-new-instagram-business-account.md)
- [Create New Instagram Business Channel](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/how-to-create-new-a-instagram-business-channel.md)
- [How to Add Webhooks Platform to Your Facebook App](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/how-to-add-webhooks-platform-to-your-facebook-app.md)
- [How to Add Instagram Platform to Your Facebook App](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/how-to-add-instagram-platform-to-your-facebook-app.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/how-to-create-a-new-instagram-business-channel-rule.md)
- [Result of Create New Instagram Business Channel](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/result-of-create-new-instagram-business-channel.md)
- [Best Practice Instagram](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/best-practice-instagram.md)
- [Instagram Gateway](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/instagram-gateway.md)
- [Line Account](https://docs.3dolphins.ai/integration/channel-connector/line.md)
- [Create New Line Official Account](https://docs.3dolphins.ai/integration/channel-connector/line/create-new-line-official-account.md)
- [Create Line Developer](https://docs.3dolphins.ai/integration/channel-connector/line/create-line-developer.md)
- [Create New Line Account Channel](https://docs.3dolphins.ai/integration/channel-connector/line/create-a-new-channel-of-line-account.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/line/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/integration/channel-connector/line/attach-bot.md)
- [Result of Create New Line Account Channel](https://docs.3dolphins.ai/integration/channel-connector/line/result-of-create-new-channel-account.md)
- [Skype](https://docs.3dolphins.ai/integration/channel-connector/skype.md)
- [Create Bot With Microsoft Bot Framework and Microsoft Azure](https://docs.3dolphins.ai/integration/channel-connector/skype/create-a-bot-with-microsoft-bot-framework-and-microsoft-azure.md)
- [Create New Skype Channel](https://docs.3dolphins.ai/integration/channel-connector/skype/create-a-new-channel-of-skype.md)
- [Create New Skype Account](https://docs.3dolphins.ai/integration/channel-connector/skype/create-new-skype-account.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/skype/create-new-rule.md)
- [Result of Create New Skype Channel](https://docs.3dolphins.ai/integration/channel-connector/skype/result-of-create-new-skype-channel.md)
- [App Follow](https://docs.3dolphins.ai/integration/channel-connector/app-follow.md)
- [Create a New Channel of App Follow](https://docs.3dolphins.ai/integration/channel-connector/app-follow/create-new-channel-of-app-follow.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/app-follow/how-to-add-appfollow-channel-rule.md)
- [How to Create Ticket on App Follow](https://docs.3dolphins.ai/integration/channel-connector/app-follow/how-to-create-ticket-on-app-follow.md)
- [YouTube](https://docs.3dolphins.ai/integration/channel-connector/youtube.md)
- [Create New Channel on YouTube](https://docs.3dolphins.ai/integration/channel-connector/youtube/create-a-new-channel-on-youtube.md)
- [How to Create YouTube API Credentials](https://docs.3dolphins.ai/integration/channel-connector/youtube/how-to-create-youtube-api-credentials.md)
- [Create New Channel of YouTube](https://docs.3dolphins.ai/integration/channel-connector/youtube/create-a-new-channel-of-youtube.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/youtube/create-new-rule.md)
- [Result Create New Youtube Channel](https://docs.3dolphins.ai/integration/channel-connector/youtube/result-of-create-new-youtube-channel.md)
- [Smartcall](https://docs.3dolphins.ai/integration/channel-connector/smartcall.md)
- [Create New Channel Smartcall](https://docs.3dolphins.ai/integration/channel-connector/smartcall/create-new-channel-of-smartcall.md)
- [Add Telephony Credentials](https://docs.3dolphins.ai/integration/channel-connector/smartcall/add-telephony-credentials.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/smartcall/add-new-rule-for-smartcall.md)
- [Result of Create New Smartcall Channel](https://docs.3dolphins.ai/integration/channel-connector/smartcall/result-of-create-new-smartcall-channel.md)
- [Webex](https://docs.3dolphins.ai/integration/channel-connector/webex.md)
- [Create Webex Account](https://docs.3dolphins.ai/integration/channel-connector/webex/create-webex-account.md)
- [Create New Webex Bot](https://docs.3dolphins.ai/integration/channel-connector/webex/create-new-webex-bot.md)
- [Create New Webex Channel](https://docs.3dolphins.ai/integration/channel-connector/webex/create-new-webex-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/webex/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/integration/channel-connector/webex/attach-bot.md)
- [Result of Create New Webex Channel](https://docs.3dolphins.ai/integration/channel-connector/webex/result-of-create-new-webex-channel.md)
- [Generic](https://docs.3dolphins.ai/integration/channel-connector/generic.md)
- [Create Generic Channel](https://docs.3dolphins.ai/integration/channel-connector/generic/create-generic-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/integration/channel-connector/generic/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/integration/channel-connector/generic/attach-bot.md)
- [How to Create Ticket using Generic Channel](https://docs.3dolphins.ai/integration/channel-connector/generic/how-to-create-ticket-using-generic-channel.md)
- [Live Chat Designer](https://docs.3dolphins.ai/integration/live-chat-designer.md)
- [New Design](https://docs.3dolphins.ai/integration/live-chat-designer/new-design.md)
- [Style](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/style.md)
- [Live Chat Connection](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/live-chat-connection.md)
- [On Boarding Form](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/on-boarding-form.md)
- [Livechat Label](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/livechat-label.md)
- [Messaging Setting](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/messaging-setting.md)
- [Display Settings](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/display-settings.md)
- [Widget Settings](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/widget-settings.md)
- [Member Mode](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/member-mode.md)
- [Queue](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/queue.md)
- [Error Message](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/error-message.md)
- [Voice and Speech](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/voice-and-speech.md)
- [Campaign](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/campaign.md)
- [Service Hour](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/service-hour.md)
- [On Boarding Email Form](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/on-boarding-email-form.md)
- [Input Validation](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/input-validation.md)
- [Generate Script](https://docs.3dolphins.ai/integration/live-chat-designer/new-design/generate-script.md)
- [View Script Widget](https://docs.3dolphins.ai/integration/live-chat-designer/view-script-widget.md)
- [Edit Widget](https://docs.3dolphins.ai/integration/live-chat-designer/edit-widget.md)
- [Remove Widget](https://docs.3dolphins.ai/integration/live-chat-designer/remove-widget.md)
- [Third-Party Integration](https://docs.3dolphins.ai/integration/third-party-integration.md)
- [Operator Shift](https://docs.3dolphins.ai/employee/operator-shift.md)
- [Add New Shift](https://docs.3dolphins.ai/employee/operator-shift/add-new-shift.md)
- [Edit Shift](https://docs.3dolphins.ai/employee/operator-shift/edit-an-existing-shift.md)
- [Assign Operator Shift](https://docs.3dolphins.ai/employee/operator-shift/assign-operator-shift.md)
- [Operator Shift Change Availability](https://docs.3dolphins.ai/employee/operator-shift/operator-shift-change-availability.md)
- [Delete Shift](https://docs.3dolphins.ai/employee/operator-shift/delete-shift.md)
- [Shift Mapping](https://docs.3dolphins.ai/employee/shift-mapping.md)
- [Upload Agent’s Attendance](https://docs.3dolphins.ai/employee/shift-mapping/upload-agents-attendance.md)
- [Edit an Existing Shift](https://docs.3dolphins.ai/employee/shift-mapping/edit-an-existing-shift.md)
- [Delete Shift](https://docs.3dolphins.ai/employee/shift-mapping/delete-shift.md)
- [Filter Shift](https://docs.3dolphins.ai/employee/shift-mapping/filter-shift.md)
- [Operator Target](https://docs.3dolphins.ai/employee/operator-target.md)
- [Add Multiple Target](https://docs.3dolphins.ai/employee/operator-target/add-multiple-target.md)
- [Add Operators Target (Independent Target)](https://docs.3dolphins.ai/employee/operator-target/add-operators-target-independent-target.md)
- [Group KPI](https://docs.3dolphins.ai/employee/group-kpi.md)
- [Create New Group KPI](https://docs.3dolphins.ai/employee/group-kpi/create-new-group-kpi.md)
- [Add New Group KPI](https://docs.3dolphins.ai/employee/group-kpi/add-new-group-kpi.md)
- [Edit Group KPI](https://docs.3dolphins.ai/employee/group-kpi/add-new-group-kpi/edit-group-kpi.md)
- [Filter Group KPI](https://docs.3dolphins.ai/employee/group-kpi/add-new-group-kpi/filter-group-kpi.md)
- [Delete Group KPI](https://docs.3dolphins.ai/employee/group-kpi/add-new-group-kpi/delete-group-kpi.md)
- [Filter and Search Group KPI Module](https://docs.3dolphins.ai/employee/group-kpi/filter-and-search-group-kpi-module.md)
- [Announcement](https://docs.3dolphins.ai/employee/announcement.md)
- [Create New Announcement](https://docs.3dolphins.ai/employee/announcement/create-new-announcement.md)
- [Edit Announcement](https://docs.3dolphins.ai/employee/announcement/edit-announcement.md)
- [Remove Announcements](https://docs.3dolphins.ai/employee/announcement/remove-announcements.md)
- [Public Post](https://docs.3dolphins.ai/marketing/public-post.md)
- [Create New Public Post](https://docs.3dolphins.ai/marketing/public-post/create-new-public-post.md)
- [Upload File](https://docs.3dolphins.ai/marketing/public-post/create-new-public-post/upload-file.md)
- [Schedule, Post, and Draft](https://docs.3dolphins.ai/marketing/public-post/create-new-public-post/schedule-post-and-draft.md)
- [Filter and Search Public Post](https://docs.3dolphins.ai/marketing/public-post/filter-and-search.md)
- [Notification](https://docs.3dolphins.ai/marketing/notification.md)
- [Create Notification](https://docs.3dolphins.ai/marketing/notification/create-notification.md)
- [Account & Recipients](https://docs.3dolphins.ai/marketing/notification/create-notification/account-and-recipients.md)
- [Message](https://docs.3dolphins.ai/marketing/notification/create-notification/message.md)
- [Send or Schedule](https://docs.3dolphins.ai/marketing/notification/create-notification/send-or-schedule.md)
- [Filter and Search Notification](https://docs.3dolphins.ai/marketing/notification/filter-and-search-notification.md)
- [Edit and Delete Notification](https://docs.3dolphins.ai/marketing/notification/edit-and-delete-notification.md)
- [Quality Rating Notification](https://docs.3dolphins.ai/marketing/notification/quality-rating-notification.md)
- [Template](https://docs.3dolphins.ai/marketing/template.md)
- [Request Template](https://docs.3dolphins.ai/marketing/template/request-template.md)
- [Authentication Template](https://docs.3dolphins.ai/marketing/template/request-template/authentication-template.md)
- [Code delivery](https://docs.3dolphins.ai/marketing/template/request-template/authentication-template/code-delivery.md)
- [Message Content](https://docs.3dolphins.ai/marketing/template/request-template/authentication-template/message-content.md)
- [Marketing Template](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template.md)
- [Standard Message](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/standard-message.md)
- [Header Template](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/standard-message/header-template.md)
- [Body Template](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/standard-message/body-template.md)
- [Footer Template](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/standard-message/footer-template.md)
- [Buttons Template](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/standard-message/buttons-template.md)
- [Message Expiry](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/standard-message/message-expiry.md)
- [Workflow Integration](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/standard-message/workflow-integration.md)
- [Carousel Message](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/carousel-message.md)
- [Body Template](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/carousel-message/body-template.md)
- [Footer Template](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/carousel-message/footer-template.md)
- [Card](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/carousel-message/card.md)
- [Workflow Integration](https://docs.3dolphins.ai/marketing/template/request-template/marketing-template/carousel-message/workflow-integration.md)
- [Utility Template](https://docs.3dolphins.ai/marketing/template/request-template/utility-template.md)
- [Header Template](https://docs.3dolphins.ai/marketing/template/request-template/utility-template/header-template.md)
- [Body Template](https://docs.3dolphins.ai/marketing/template/request-template/utility-template/body-template.md)
- [Buttons Template](https://docs.3dolphins.ai/marketing/template/request-template/utility-template/buttons-template.md)
- [Footer Template](https://docs.3dolphins.ai/marketing/template/request-template/utility-template/footer-template.md)
- [Workflow Integration](https://docs.3dolphins.ai/marketing/template/request-template/utility-template/workflow-integration.md)
- [Filter and Search Template](https://docs.3dolphins.ai/marketing/template/filter-and-search-template.md)
- [Delete Template](https://docs.3dolphins.ai/marketing/template/delete-template.md)
- [Audience](https://docs.3dolphins.ai/marketing/audience.md)
- [Create New Audience](https://docs.3dolphins.ai/marketing/audience/create-new-audience.md)
- [Edit and Delete Existing Audience](https://docs.3dolphins.ai/marketing/audience/edit-and-delete-existing-audience.md)
- [Import Audience](https://docs.3dolphins.ai/marketing/audience/import-audience.md)
- [Create New Audience Group](https://docs.3dolphins.ai/marketing/audience/create-new-audience-group.md)
- [Edit and Delete Existing Audience Group](https://docs.3dolphins.ai/marketing/audience/edit-and-delete-existing-audience-1.md)
- [Search Feature](https://docs.3dolphins.ai/marketing/audience/search-feature.md)
- [WhatsApp Validation](https://docs.3dolphins.ai/marketing/audience/whatsapp-validation.md)
- [Maker Checker](https://docs.3dolphins.ai/marketing/maker-checker.md)
- [Public Post Maker](https://docs.3dolphins.ai/marketing/maker-checker/public-post-maker.md)
- [Public Post Checker](https://docs.3dolphins.ai/marketing/maker-checker/public-post-checker.md)
- [Notification Maker](https://docs.3dolphins.ai/marketing/maker-checker/notification-maker.md)
- [Notification Checker](https://docs.3dolphins.ai/marketing/maker-checker/notification-checker.md)
- [Lead](https://docs.3dolphins.ai/sales-activity/lead.md)
- [Create New Lead](https://docs.3dolphins.ai/sales-activity/lead/create-new-lead.md)
- [Import Lead](https://docs.3dolphins.ai/sales-activity/lead/import-lead.md)
- [Detail Lead](https://docs.3dolphins.ai/sales-activity/lead/detail-lead.md)
- [Contact Info](https://docs.3dolphins.ai/sales-activity/lead/detail-lead/contact-info.md)
- [Company Info](https://docs.3dolphins.ai/sales-activity/lead/detail-lead/company-info.md)
- [Transfer Lead Ownership](https://docs.3dolphins.ai/sales-activity/lead/detail-lead/transfer-ownership.md)
- [Note](https://docs.3dolphins.ai/sales-activity/lead/detail-lead/note.md)
- [Task](https://docs.3dolphins.ai/sales-activity/lead/detail-lead/task.md)
- [Filter and Search Lead](https://docs.3dolphins.ai/sales-activity/lead/filter-and-search-lead.md)
- [Lead Automation](https://docs.3dolphins.ai/sales-activity/lead/lead-automation.md)
- [Automation Component](https://docs.3dolphins.ai/sales-activity/lead/lead-automation/automation-component.md)
- [Create Automation](https://docs.3dolphins.ai/sales-activity/lead/lead-automation/create-automation.md)
- [Duplicate and Delete Automation](https://docs.3dolphins.ai/sales-activity/lead/lead-automation/duplicate-and-delete-automation.md)
- [Convert Lead to Deal or Archive Lead](https://docs.3dolphins.ai/sales-activity/lead/convert-lead-to-deal-or-archive-lead.md)
- [Unarchive Lead](https://docs.3dolphins.ai/sales-activity/lead/unarchive-lead.md)
- [Delete Lead](https://docs.3dolphins.ai/sales-activity/lead/delete-lead.md)
- [Deal](https://docs.3dolphins.ai/sales-activity/deal.md)
- [Create New Deal](https://docs.3dolphins.ai/sales-activity/deal/create-new-deal.md)
- [Detail Deal](https://docs.3dolphins.ai/sales-activity/deal/detail-deal.md)
- [Add Product on Deal](https://docs.3dolphins.ai/sales-activity/deal/detail-deal/add-product-on-deal.md)
- [Contact Info](https://docs.3dolphins.ai/sales-activity/deal/detail-deal/contact-info.md)
- [Company Info](https://docs.3dolphins.ai/sales-activity/deal/detail-deal/company-info.md)
- [Transfer Deal Ownership](https://docs.3dolphins.ai/sales-activity/deal/detail-deal/transfer-deal-ownership.md)
- [Note](https://docs.3dolphins.ai/sales-activity/deal/detail-deal/note.md)
- [Task](https://docs.3dolphins.ai/sales-activity/deal/detail-deal/task.md)
- [Add On-Site Visit](https://docs.3dolphins.ai/sales-activity/deal/detail-deal/add-on-site-visit.md)
- [Add Expenses](https://docs.3dolphins.ai/sales-activity/deal/detail-deal/add-expenses.md)
- [Transfer Deal to Another Pipeline](https://docs.3dolphins.ai/sales-activity/deal/transfer-deal-to-another-pipeline.md)
- [Pipeline](https://docs.3dolphins.ai/sales-activity/deal/pipeline.md)
- [Add New Pipeline](https://docs.3dolphins.ai/sales-activity/deal/pipeline/add-new-pipeline.md)
- [Edit Pipeline](https://docs.3dolphins.ai/sales-activity/deal/pipeline/edit-pipeline.md)
- [Delete Pipeline](https://docs.3dolphins.ai/sales-activity/deal/pipeline/delete-pipeline.md)
- [Filter, Sort, and Search Deal](https://docs.3dolphins.ai/sales-activity/deal/filter-sort-and-search-deal.md)
- [Advanced Setting](https://docs.3dolphins.ai/sales-activity/deal/advanced-setting.md)
- [Closed Deal to Won or Lost Deal](https://docs.3dolphins.ai/sales-activity/deal/closed-deal-to-won-or-lost-deal.md)
- [Delete Deal](https://docs.3dolphins.ai/sales-activity/deal/delete-deal.md)
- [Contact](https://docs.3dolphins.ai/sales-activity/contact.md)
- [Create New Contact](https://docs.3dolphins.ai/sales-activity/contact/create-new-contact.md)
- [Detail Contact](https://docs.3dolphins.ai/sales-activity/contact/detail-contact.md)
- [Switch and Unlink Companies](https://docs.3dolphins.ai/sales-activity/contact/detail-contact/switch-and-unlink-companies.md)
- [Add Deal](https://docs.3dolphins.ai/sales-activity/contact/detail-contact/add-deal.md)
- [Set Contact as VIP](https://docs.3dolphins.ai/sales-activity/contact/detail-contact/set-contact-as-vip.md)
- [Block and Unblock Contact](https://docs.3dolphins.ai/sales-activity/contact/detail-contact/block-and-unblock-contact.md)
- [Merge Contact](https://docs.3dolphins.ai/sales-activity/contact/detail-contact/merge-contact.md)
- [Note](https://docs.3dolphins.ai/sales-activity/contact/detail-contact/note.md)
- [Task](https://docs.3dolphins.ai/sales-activity/contact/detail-contact/task.md)
- [Delete Contact](https://docs.3dolphins.ai/sales-activity/contact/delete-contact.md)
- [Company](https://docs.3dolphins.ai/sales-activity/company.md)
- [Create New Company](https://docs.3dolphins.ai/sales-activity/company/create-new-company.md)
- [Detail Company](https://docs.3dolphins.ai/sales-activity/company/detail-company.md)
- [Search Company and Configuration Table](https://docs.3dolphins.ai/sales-activity/company/search-company-and-configuration-table.md)
- [Delete Company](https://docs.3dolphins.ai/sales-activity/company/delete-company.md)
- [Product](https://docs.3dolphins.ai/sales-activity/product.md)
- [Create New Product](https://docs.3dolphins.ai/sales-activity/product/create-new-product.md)
- [Detail Product](https://docs.3dolphins.ai/sales-activity/product/detail-product.md)
- [Open Deals](https://docs.3dolphins.ai/sales-activity/product/detail-product/open-deals.md)
- [Stock and Restock Product](https://docs.3dolphins.ai/sales-activity/product/detail-product/stock-and-restock-product.md)
- [Transfer Product Ownership](https://docs.3dolphins.ai/sales-activity/product/detail-product/transfer-product-ownership.md)
- [Note](https://docs.3dolphins.ai/sales-activity/product/detail-product/note.md)
- [Filter and Search Product](https://docs.3dolphins.ai/sales-activity/product/detail-product/filter-and-search-product.md)
- [Configuration Table](https://docs.3dolphins.ai/sales-activity/product/configuration-table.md)
- [Delete Product](https://docs.3dolphins.ai/sales-activity/product/delete-product.md)
- [Introduction](https://docs.3dolphins.ai/customer-service/introduction.md)
- [Customer Support](https://docs.3dolphins.ai/customer-service/dashboard.md): Customer Support
- [Monitoring Dashboard Agent](https://docs.3dolphins.ai/customer-service/dashboard/monitoring-dashboard-agent.md)
- [Monitoring Dashboard Supervisor](https://docs.3dolphins.ai/customer-service/dashboard/monitoring-dashboard-supervisor.md)
- [Search in Dashboard](https://docs.3dolphins.ai/customer-service/dashboard/search-in-dashboard.md)
- [Change Status Agent](https://docs.3dolphins.ai/customer-service/dashboard/change-status-agent.md)
- [Reply Ticket](https://docs.3dolphins.ai/customer-service/dashboard/reply-ticket.md)
- [Send File or Attachment](https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment.md)
- [Send File](https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment/send-file.md)
- [Send Library](https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment/send-library.md)
- [Send Form](https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment/send-form.md)
- [Chat History](https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment/chat-history.md)
- [Send FAQ](https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment/send-faq.md)
- [Video Conference Call](https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment/video-conference-call.md)
- [Watermark](https://docs.3dolphins.ai/customer-service/dashboard/watermark.md)
- [Ticket Activity](https://docs.3dolphins.ai/customer-service/dashboard/ticket-activity.md)
- [Add Customer Case](https://docs.3dolphins.ai/customer-service/dashboard/ticket-activity/add-customer-case.md)
- [Add Task based on Ticket](https://docs.3dolphins.ai/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md)
- [Customer Identify](https://docs.3dolphins.ai/customer-service/dashboard/ticket-activity/customer-identify.md)
- [Ticket Priority](https://docs.3dolphins.ai/customer-service/dashboard/ticket-priority.md)
- [Ticket Notification](https://docs.3dolphins.ai/customer-service/dashboard/ticket-notification.md)
- [Filter Ticket](https://docs.3dolphins.ai/customer-service/dashboard/filter-ticket.md)
- [Team Member](https://docs.3dolphins.ai/customer-service/dashboard/team-member.md)
- [Escalated Ticket](https://docs.3dolphins.ai/customer-service/dashboard/escalated-ticket.md)
- [Transferred Ticket](https://docs.3dolphins.ai/customer-service/dashboard/transferred-ticket.md)
- [Reassign Ticket](https://docs.3dolphins.ai/customer-service/dashboard/reassign-ticket.md)
- [Takeover Ticket](https://docs.3dolphins.ai/customer-service/dashboard/takeover-ticket.md)
- [Closed Ticket](https://docs.3dolphins.ai/customer-service/dashboard/closed-ticket.md)
- [Share Ticket Link](https://docs.3dolphins.ai/customer-service/dashboard/share-ticket-link.md)
- [View Chat History](https://docs.3dolphins.ai/customer-service/dashboard/view-chat-history.md)
- [Merge and Unmerge Ticket](https://docs.3dolphins.ai/customer-service/dashboard/merge-and-unmerge-ticket.md)
- [Merge Contact](https://docs.3dolphins.ai/customer-service/dashboard/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/customer-service/dashboard/merge-contact-suggestion.md)
- [Blocked Ticket](https://docs.3dolphins.ai/customer-service/dashboard/blocked-ticket.md)
- [Reopen Ticket](https://docs.3dolphins.ai/customer-service/dashboard/reopen-ticket.md)
- [Canned Message](https://docs.3dolphins.ai/customer-service/dashboard/canned-message.md)
- [How to Find FAQ](https://docs.3dolphins.ai/customer-service/dashboard/how-to-find-faq.md)
- [How to Export Ticket](https://docs.3dolphins.ai/customer-service/dashboard/how-to-export-ticket.md)
- [How to Create Outbound Email](https://docs.3dolphins.ai/customer-service/dashboard/how-to-create-outbound-message.md)
- [How to Create Offline Ticket](https://docs.3dolphins.ai/customer-service/dashboard/how-to-create-outbound-ticket.md)
- [View Assignment Rule](https://docs.3dolphins.ai/customer-service/dashboard/view-assignment-rule.md)
- [How to Make Outbound Whatsapp Message](https://docs.3dolphins.ai/customer-service/dashboard/how-to-make-outbound-whatsapp-message.md)
- [Customer Contact](https://docs.3dolphins.ai/customer-service/customer-contact.md)
- [Create New Contact](https://docs.3dolphins.ai/customer-service/customer-contact/create-new-contact.md)
- [Download Contact](https://docs.3dolphins.ai/customer-service/customer-contact/download-contact.md)
- [Edit Contact](https://docs.3dolphins.ai/customer-service/customer-contact/edit-contact.md)
- [Case Timeline](https://docs.3dolphins.ai/customer-service/customer-contact/case-timeline.md)
- [Ticket History](https://docs.3dolphins.ai/customer-service/customer-contact/chat-history.md)
- [Merge Contact](https://docs.3dolphins.ai/customer-service/customer-contact/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/customer-service/customer-contact/merge-contact-suggestion.md)
- [Send Email Message](https://docs.3dolphins.ai/customer-service/customer-contact/new-email-message.md)
- [Blocked Contact](https://docs.3dolphins.ai/customer-service/customer-contact/blocked-contact.md)
- [Remove Contact](https://docs.3dolphins.ai/customer-service/customer-contact/remove-contact.md)
- [Ticket Automation](https://docs.3dolphins.ai/customer-service/ticket-automation.md)
- [Automation Component](https://docs.3dolphins.ai/customer-service/ticket-automation/automation-component.md)
- [Tag, Severity, Priority and Process Flow](https://docs.3dolphins.ai/customer-service/ticket-automation/tag-severity-and-process-flow.md)
- [On Idle Trigger Ticket](https://docs.3dolphins.ai/customer-service/ticket-automation/on-idle-trigger-ticket.md)
- [Auto Greeting with Time Based Response](https://docs.3dolphins.ai/customer-service/ticket-automation/auto-greeting-with-time-based-response.md)
- [Bypass Ticket Distribution for High Profile Customer](https://docs.3dolphins.ai/customer-service/ticket-automation/bypass-ticket-distribution-for-high-profile-customer.md)
- [Auto Send Notif Supervisor](https://docs.3dolphins.ai/customer-service/ticket-automation/auto-send-notif-supervisor.md)
- [Agent Automation](https://docs.3dolphins.ai/customer-service/agent-automation.md)
- [Create New Agent Automation](https://docs.3dolphins.ai/customer-service/agent-automation/create-new-agent-automation.md)
- [Automation Component](https://docs.3dolphins.ai/customer-service/agent-automation/automation-component.md)
- [On Aux Changes Trigger Agent](https://docs.3dolphins.ai/customer-service/agent-automation/on-aux-changes-trigger-agent.md)
- [On Agent Idle Trigger](https://docs.3dolphins.ai/customer-service/agent-automation/on-agent-idle-trigger.md)
- [Unit Management](https://docs.3dolphins.ai/customer-service/unit-management.md)
- [Create New Unit](https://docs.3dolphins.ai/customer-service/unit-management/create-new-unit.md)
- [Unit Transfer Ticket](https://docs.3dolphins.ai/customer-service/unit-management/unit-transfer-ticket.md)
- [Edit Existing Unit](https://docs.3dolphins.ai/customer-service/unit-management/edit-existing-unit.md)
- [Delete Existing Unit](https://docs.3dolphins.ai/customer-service/unit-management/delete-existing-unit.md)
- [Rule Management](https://docs.3dolphins.ai/customer-service/rule-management.md)
- [Add New Rule](https://docs.3dolphins.ai/customer-service/rule-management/add-new-rule.md)
- [Add Team Members](https://docs.3dolphins.ai/customer-service/rule-management/add-new-rule/add-team-members.md)
- [Add Rule Criteria](https://docs.3dolphins.ai/customer-service/rule-management/add-new-rule/add-rule-criteria.md)
- [Configuration Rule](https://docs.3dolphins.ai/customer-service/rule-management/configuration-rule.md)
- [SLA Settings](https://docs.3dolphins.ai/customer-service/rule-management/configuration-rule/sla-settings.md)
- [Assignment](https://docs.3dolphins.ai/customer-service/rule-management/configuration-rule/assignment.md)
- [Service Hour](https://docs.3dolphins.ai/customer-service/rule-management/configuration-rule/service-hour.md)
- [Clone Rule](https://docs.3dolphins.ai/customer-service/rule-management/clone-rule.md)
- [Remove Rule](https://docs.3dolphins.ai/customer-service/rule-management/remove-rule.md)
- [Filter Rule](https://docs.3dolphins.ai/customer-service/rule-management/filter-rule.md)
- [Reload Rule](https://docs.3dolphins.ai/customer-service/rule-management/reload-rule.md)
- [Traffic Distribution](https://docs.3dolphins.ai/customer-service/rule-management/traffic-distribution.md)
- [Set Ratio Rule](https://docs.3dolphins.ai/customer-service/rule-management/traffic-distribution/set-ratio-rule.md)
- [Traffic Wallboard](https://docs.3dolphins.ai/customer-service/rule-management/traffic-distribution/traffic-wallboard.md)
- [Max Assignment](https://docs.3dolphins.ai/customer-service/rule-management/max-assignment.md)
- [Form Management](https://docs.3dolphins.ai/customer-service/form-management.md)
- [Form Records](https://docs.3dolphins.ai/customer-service/form-management/form-records.md)
- [Filter Form Records](https://docs.3dolphins.ai/customer-service/form-management/form-records/filter-form-records.md)
- [Download Form Records](https://docs.3dolphins.ai/customer-service/form-management/form-records/download-form-records.md)
- [Form Builder](https://docs.3dolphins.ai/customer-service/form-management/form-builder.md)
- [Create New Form Builder](https://docs.3dolphins.ai/customer-service/form-management/form-builder/create-new-form-builder.md)
- [Settings](https://docs.3dolphins.ai/customer-service/form-management/form-builder/create-new-form-builder/settings.md)
- [Generate Link](https://docs.3dolphins.ai/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md)
- [Edit Form Builder](https://docs.3dolphins.ai/customer-service/form-management/form-builder/edit-form-builder.md)
- [Remove Form Builder](https://docs.3dolphins.ai/customer-service/form-management/form-builder/remove-form-builder.md)
- [Paragraph Classifier](https://docs.3dolphins.ai/customer-service/paragraph-classifier.md)
- [Add New Classifier Module](https://docs.3dolphins.ai/customer-service/paragraph-classifier/add-new-classifier-module.md)
- [Add New Classifier](https://docs.3dolphins.ai/customer-service/paragraph-classifier/add-classifier.md)
- [Classifier Setting](https://docs.3dolphins.ai/customer-service/paragraph-classifier/classifier-setting.md)
- [Add Tags to Chat Tickets](https://docs.3dolphins.ai/customer-service/paragraph-classifier/add-tags-to-chat-tickets.md)
- [Add Tags to Customer Contact](https://docs.3dolphins.ai/customer-service/paragraph-classifier/add-tags-to-customer-contact.md)
- [Edit Classifier](https://docs.3dolphins.ai/customer-service/paragraph-classifier/edit-classifier.md)
- [Remove Classifier](https://docs.3dolphins.ai/customer-service/paragraph-classifier/remove-classifier.md)
- [Email Template](https://docs.3dolphins.ai/customer-service/email-template.md)
- [New Email Template](https://docs.3dolphins.ai/customer-service/email-template/new-email-template.md)
- [Edit Email Template](https://docs.3dolphins.ai/customer-service/email-template/edit-existing-email-template.md)
- [Remove Email Template](https://docs.3dolphins.ai/customer-service/email-template/remove-email-template.md)
- [Email Signature](https://docs.3dolphins.ai/customer-service/email-template/email-signature.md)
- [Auto-Reply](https://docs.3dolphins.ai/customer-service/email-template/auto-reply.md)
- [Auxiliary Mapping](https://docs.3dolphins.ai/customer-service/auxiliary-mapping.md)
- [Create New Agent Status](https://docs.3dolphins.ai/customer-service/auxiliary-mapping/create-a-new-agent-status.md)
- [Edit Existing Agent Status](https://docs.3dolphins.ai/customer-service/auxiliary-mapping/edit-an-existing-agent-status.md)
- [Remove Agent Status](https://docs.3dolphins.ai/customer-service/auxiliary-mapping/remove-agent-status.md)
- [Teaser Management](https://docs.3dolphins.ai/customer-service/teaser-management.md)
- [Create New Teaser](https://docs.3dolphins.ai/customer-service/teaser-management/create-new-teaser.md)
- [Active and Inactive Teaser](https://docs.3dolphins.ai/customer-service/teaser-management/active-and-inactive-teaser.md)
- [Preview Teaser](https://docs.3dolphins.ai/customer-service/teaser-management/preview-teaser.md)
- [Edit Teaser](https://docs.3dolphins.ai/customer-service/teaser-management/edit-teaser.md)
- [Delete Teaser](https://docs.3dolphins.ai/customer-service/teaser-management/delete-teaser.md)
- [Search Teaser](https://docs.3dolphins.ai/customer-service/teaser-management/search-teaser.md)
- [Performance Rating](https://docs.3dolphins.ai/quality-assurance/performance-rating.md)
- [Add Appraisal Report](https://docs.3dolphins.ai/quality-assurance/performance-rating/add-appraisal.md)
- [Upload Appraisal Report](https://docs.3dolphins.ai/quality-assurance/performance-rating/upload-appraisal-report.md)
- [Transfer Appraisal Report](https://docs.3dolphins.ai/quality-assurance/performance-rating/transfer-appraisal-report.md)
- [Change Appraisal Report](https://docs.3dolphins.ai/quality-assurance/performance-rating/change-appraisal.md)
- [Filter Ticket](https://docs.3dolphins.ai/quality-assurance/performance-rating/filter-ticket.md)
- [Customer Feedback](https://docs.3dolphins.ai/quality-assurance/customer-feedback.md)
- [Feedback Template](https://docs.3dolphins.ai/quality-assurance/feedback-template.md)
- [Create New Feedback Question](https://docs.3dolphins.ai/quality-assurance/feedback-template/create-new-feedback-question.md)
- [Agent Rating Survey](https://docs.3dolphins.ai/quality-assurance/feedback-template/create-new-feedback-question/agent-rating-survey.md)
- [NPS Survey](https://docs.3dolphins.ai/quality-assurance/feedback-template/create-new-feedback-question/nps-survey.md)
- [Attach Feedback Template](https://docs.3dolphins.ai/quality-assurance/feedback-template/attach-feedback-template.md)
- [Activate and Deactivate Feedback Template](https://docs.3dolphins.ai/quality-assurance/feedback-template/activate-feedback-template.md)
- [Edit Feedback Template](https://docs.3dolphins.ai/quality-assurance/feedback-template/edit-an-existing-template.md)
- [Delete Feedback Template](https://docs.3dolphins.ai/quality-assurance/feedback-template/delete-feedback-template.md)
- [Rating Criteria](https://docs.3dolphins.ai/quality-assurance/rating-criteria.md)
- [Add New Template Criteria](https://docs.3dolphins.ai/quality-assurance/rating-criteria/add-new-template-criteria.md)
- [Add Criteria](https://docs.3dolphins.ai/quality-assurance/rating-criteria/add-criteria.md)
- [Active and Inactive Template](https://docs.3dolphins.ai/quality-assurance/rating-criteria/active-and-inactive-template.md)
- [Duplicate Template Criteria](https://docs.3dolphins.ai/quality-assurance/rating-criteria/duplicate-template-criteria.md)
- [Delete Template Criteria](https://docs.3dolphins.ai/quality-assurance/rating-criteria/delete-template-criteria.md)
- [Bot Manager](https://docs.3dolphins.ai/bot-settings/bot-manager.md)
- [Create New Bot](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot.md)
- [Attach Dialog](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/attach-dialog.md)
- [Attach FAQ](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/attach-faq.md)
- [Channel Deployment](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/channel-deployment.md)
- [Timeout Message](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/timeout-message.md)
- [Unrecognized Setting](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/unrecognized-setting.md)
- [Fallback Message](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/fallback-message.md)
- [3Dolphins Think Integration](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/3dolphins-think-integration.md)
- [Bot Option Configuration](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/bot-option-configuration.md)
- [Bot Assistant](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/bot-assistant.md)
- [Bot Contextual](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/bot-contextual.md)
- [Bot Language](https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/bot-language.md)
- [Bot Profile Settings](https://docs.3dolphins.ai/bot-settings/bot-manager/bot-profile-settings.md)
- [General Synonym](https://docs.3dolphins.ai/bot-settings/bot-manager/general-synonym.md)
- [Evaluate BOT](https://docs.3dolphins.ai/bot-settings/bot-manager/evaluate-bot.md)
- [Create Validation Script](https://docs.3dolphins.ai/bot-settings/bot-manager/evaluate-bot/create-validation-script.md)
- [Validate the Script](https://docs.3dolphins.ai/bot-settings/bot-manager/evaluate-bot/validate-the-script.md)
- [Upload Script Validation](https://docs.3dolphins.ai/bot-settings/bot-manager/evaluate-bot/upload-script-validation.md)
- [Automatic Detection Language](https://docs.3dolphins.ai/bot-settings/bot-manager/automatic-detection-language.md)
- [Process Flows](https://docs.3dolphins.ai/bot-settings/process-flow.md)
- [Component of Workflow](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow.md)
- [Webhook](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/webhook.md)
- [Execute Command](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/execute-command.md)
- [HTTP Request](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/http-request.md)
- [MVEL Function](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/mvel-function.md)
- [Execute Workflow](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/execute-workflow.md)
- [Timer Interval](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/timer-interval.md)
- [Send Message](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/send-message.md)
- [Send Email](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/send-email.md)
- [Show Growl](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/show-growl.md)
- [Connector Setting](https://docs.3dolphins.ai/bot-settings/process-flow/component-of-workflow/connector-setting.md)
- [Integration](https://docs.3dolphins.ai/bot-settings/process-flow/integration.md)
- [List of Workflow](https://docs.3dolphins.ai/bot-settings/process-flow/list-of-workflow.md)
- [Edit Workflow](https://docs.3dolphins.ai/bot-settings/process-flow/edit-workflow.md)
- [Merge Request Workflow](https://docs.3dolphins.ai/bot-settings/process-flow/edit-workflow/merge-request-workflow.md)
- [Remove Workflow](https://docs.3dolphins.ai/bot-settings/process-flow/remove-workflow.md)
- [Workflow Log](https://docs.3dolphins.ai/bot-settings/process-flow/workflow-log.md)
- [Dialog Flows](https://docs.3dolphins.ai/bot-settings/dialog-flows.md)
- [Create New Dialog](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1.md)
- [Intention and Entity](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-intention-and-entity-from-user-response.md)
- [Prompt Response](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response.md)
- [New Line & InLine](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response/new-line-and-inline.md)
- [Quick Reply](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response/quick-reply.md)
- [Media](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response/media.md)
- [Catalog](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response/catalog.md)
- [WhatsApp Flows](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response/whatsapp-flows.md)
- [Integration](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/integration-dialog.md)
- [Configuration](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/configuration-final-response.md)
- [Build Dialog Model](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/build-dialog-model.md)
- [Test the Dialog on Bot Emulator](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/test-the-dialog-on-bot-emulator.md)
- [Export Dialog Flows](https://docs.3dolphins.ai/bot-settings/dialog-flows/export-dialog-flows.md)
- [Search and Filter Dialog](https://docs.3dolphins.ai/bot-settings/dialog-flows/search-and-filter-dialog.md)
- [Switch Dialog](https://docs.3dolphins.ai/bot-settings/dialog-flows/switch-dialog.md)
- [Bot Macro Commands](https://docs.3dolphins.ai/bot-settings/dialog-flows/3dolphins-srm-bot-macro-commands.md)
- [FAQ Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge.md)
- [Create New FAQ Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge/create-new-faq-knowledge.md)
- [Upload FAQ Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge/create-new-faq-knowledge-1.md)
- [Export FAQ Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge/export-faq-knowledge.md)
- [FAQ Knowledge Contextual](https://docs.3dolphins.ai/bot-settings/faq-knowledge/faq-knowledge-contextual.md)
- [Edit Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge/remove-faq-knowledge.md)
- [Clone Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge/clone-knowledge.md)
- [Remove Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge/remove-knowledge.md)
- [Search Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge/search-and-filter-knowledge.md)
- [Filter Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge/filter-knowledge.md)
- [Macro Knowledge](https://docs.3dolphins.ai/bot-settings/faq-knowledge/macro-first-name-and-last-name.md)
- [FAQ Suggestion](https://docs.3dolphins.ai/bot-settings/faq-suggestion.md)
- [Mechanism of Using FAQ Suggestion](https://docs.3dolphins.ai/bot-settings/faq-suggestion/mechanism-of-using-faq-suggestion.md)
- [Digital Library](https://docs.3dolphins.ai/bot-settings/digital-library.md)
- [Create New Digital Library](https://docs.3dolphins.ai/bot-settings/digital-library/create-new-digital-library.md)
- [Send Card](https://docs.3dolphins.ai/bot-settings/digital-library/create-new-digital-library/send-card.md)
- [Send Option](https://docs.3dolphins.ai/bot-settings/digital-library/create-new-digital-library/send-option.md)
- [Send Image](https://docs.3dolphins.ai/bot-settings/digital-library/create-new-digital-library/send-image.md)
- [Send Document](https://docs.3dolphins.ai/bot-settings/digital-library/create-new-digital-library/send-document.md)
- [Send Video](https://docs.3dolphins.ai/bot-settings/digital-library/create-new-digital-library/send-video.md)
- [Send Audio](https://docs.3dolphins.ai/bot-settings/digital-library/create-new-digital-library/send-audio.md)
- [Edit Digital Library](https://docs.3dolphins.ai/bot-settings/digital-library/edit-digital-library.md)
- [Remove Digital Library](https://docs.3dolphins.ai/bot-settings/digital-library/remove-digital-library.md)
- [Page Builder](https://docs.3dolphins.ai/bot-settings/page-builder.md)
- [Add New Page](https://docs.3dolphins.ai/bot-settings/page-builder/add-new-page.md)
- [New Page Feature](https://docs.3dolphins.ai/bot-settings/page-builder/add-new-page/new-page-feature.md)
- [Edit Page Builder](https://docs.3dolphins.ai/bot-settings/page-builder/edit-page-builder.md)
- [Generate Link Page](https://docs.3dolphins.ai/bot-settings/page-builder/generate-link-page.md)
- [Download Raw Data of Pages as JSON Format](https://docs.3dolphins.ai/bot-settings/page-builder/download-raw-data-of-pages-as-json-format.md)
- [Remove Page Builder](https://docs.3dolphins.ai/bot-settings/page-builder/remove-page-builder.md)
- [Payment Library](https://docs.3dolphins.ai/bot-settings/payment-library.md)
- [Add New Payment](https://docs.3dolphins.ai/bot-settings/payment-library/add-new-payment.md)
- [Edit Payment Library](https://docs.3dolphins.ai/bot-settings/payment-library/edit-payment-library.md)
- [Delete Payment Library](https://docs.3dolphins.ai/bot-settings/payment-library/delete-payment-library.md)
- [Think Paragraph](https://docs.3dolphins.ai/bot-settings/think-paragraph.md)
- [Add Document (Article)](https://docs.3dolphins.ai/bot-settings/think-paragraph/add-document-article.md)
- [Edit Document (Article)](https://docs.3dolphins.ai/bot-settings/think-paragraph/edit-document-article.md)
- [Ask Question Article](https://docs.3dolphins.ai/bot-settings/think-paragraph/ask-question-article.md)
- [Delete Document (Article)](https://docs.3dolphins.ai/bot-settings/think-paragraph/delete-document-article.md)
- [Think Paragraph Configuration](https://docs.3dolphins.ai/bot-settings/think-paragraph/think-paragraph-configuration.md)
- [Maker Checker](https://docs.3dolphins.ai/bot-settings/maker-checker.md)
- [Process Flow Maker](https://docs.3dolphins.ai/bot-settings/maker-checker/process-flow-maker.md)
- [Process Flow Checker](https://docs.3dolphins.ai/bot-settings/maker-checker/process-flow-checker.md)
- [Live Agent](https://docs.3dolphins.ai/analytic/live-agent.md)
- [Conversation History](https://docs.3dolphins.ai/analytic/live-agent/conversation-history.md)
- [Filter Conversation History](https://docs.3dolphins.ai/analytic/live-agent/conversation-history/filter-conversation-history.md)
- [Download Conversation History](https://docs.3dolphins.ai/analytic/live-agent/conversation-history/download-conversation-history.md)
- [Appraisal Report](https://docs.3dolphins.ai/analytic/live-agent/appraisal-report.md)
- [Filter Appraisal Report](https://docs.3dolphins.ai/analytic/live-agent/appraisal-report/filter-appraisal-report.md)
- [Download Appraisal Report](https://docs.3dolphins.ai/analytic/live-agent/appraisal-report/download-appraisal-report.md)
- [Channel Interaction](https://docs.3dolphins.ai/analytic/live-agent/channel-interaction.md)
- [Filter Channel Interaction](https://docs.3dolphins.ai/analytic/live-agent/channel-interaction/filter-channel-interaction.md)
- [Download Channel Interaction](https://docs.3dolphins.ai/analytic/live-agent/channel-interaction/download-channel-interaction.md)
- [Channel Group SLA](https://docs.3dolphins.ai/analytic/live-agent/channel-group-sla.md)
- [Filter Channel Group SLA](https://docs.3dolphins.ai/analytic/live-agent/channel-group-sla/filter-channel-group-sla.md)
- [Download Channel Group SLA](https://docs.3dolphins.ai/analytic/live-agent/channel-group-sla/download-channel-group-sla.md)
- [Live Agent SLA](https://docs.3dolphins.ai/analytic/live-agent/live-agent-sla.md)
- [Filter Live Agent SLA](https://docs.3dolphins.ai/analytic/live-agent/live-agent-sla/filter-live-agent-sla.md)
- [Download Live Agent SLA](https://docs.3dolphins.ai/analytic/live-agent/live-agent-sla/download-live-agent-sla.md)
- [Live Agent Performance](https://docs.3dolphins.ai/analytic/live-agent/live-agent-performance.md)
- [Filter Live Agent Performance](https://docs.3dolphins.ai/analytic/live-agent/live-agent-performance/filter-live-agent-performance.md)
- [Download Live Agent Performance](https://docs.3dolphins.ai/analytic/live-agent/live-agent-performance/download-live-agent-performance.md)
- [Live Agent Productivity](https://docs.3dolphins.ai/analytic/live-agent/live-agent-productivity.md)
- [Filter Live Agent Productivity](https://docs.3dolphins.ai/analytic/live-agent/live-agent-productivity/filter-live-agent-productivity.md)
- [Download Live Agent Productivity](https://docs.3dolphins.ai/analytic/live-agent/live-agent-productivity/download-live-agent-productivity.md)
- [Live Agent Rating](https://docs.3dolphins.ai/analytic/live-agent/live-agent-rating.md)
- [Filter Live Agent Rating](https://docs.3dolphins.ai/analytic/live-agent/live-agent-rating/filter-live-agent-rating.md)
- [Download Live Agent Rating](https://docs.3dolphins.ai/analytic/live-agent/live-agent-rating/download-live-agent-rating.md)
- [Customer Rating](https://docs.3dolphins.ai/analytic/live-agent/customer-rating.md)
- [Filter Customer Rating](https://docs.3dolphins.ai/analytic/live-agent/customer-rating/filter-customer-rating.md)
- [Download Customer Rating](https://docs.3dolphins.ai/analytic/live-agent/customer-rating/download-customer-rating.md)
- [Visitors Volume](https://docs.3dolphins.ai/analytic/live-agent/visitor-volume.md)
- [Filter Visitors Volume](https://docs.3dolphins.ai/analytic/live-agent/visitor-volume/filter-visitors-volume.md)
- [Download Visitors Volume](https://docs.3dolphins.ai/analytic/live-agent/visitor-volume/download-visitors-volume.md)
- [Bot Visitor Volume](https://docs.3dolphins.ai/analytic/live-agent/bot-visitor-volume.md)
- [Filter Bot Visitor Volume](https://docs.3dolphins.ai/analytic/live-agent/bot-visitor-volume/filter-bot-visitor-volume.md)
- [Download Bot Visitor Volume](https://docs.3dolphins.ai/analytic/live-agent/bot-visitor-volume/download-bot-visitor-volume.md)
- [Conversation Audit](https://docs.3dolphins.ai/analytic/live-agent/conversation-audit.md)
- [Filter Conversation Audit](https://docs.3dolphins.ai/analytic/live-agent/conversation-audit/filter-conversation-audit.md)
- [Download Conversation Audit](https://docs.3dolphins.ai/analytic/live-agent/conversation-audit/download-conversation-audit.md)
- [User Access Audit](https://docs.3dolphins.ai/analytic/live-agent/user-access-audit.md)
- [Filter User Access Audit](https://docs.3dolphins.ai/analytic/live-agent/user-access-audit/filter-user-access-audit.md)
- [Download User Access Audit](https://docs.3dolphins.ai/analytic/live-agent/user-access-audit/download-user-access-audit.md)
- [User AUX Audit](https://docs.3dolphins.ai/analytic/live-agent/user-aux-audit.md)
- [Filter User AUX Audit](https://docs.3dolphins.ai/analytic/live-agent/user-aux-audit/filter-user-aux-audit.md)
- [Download User AUX Audit](https://docs.3dolphins.ai/analytic/live-agent/user-aux-audit/download-user-aux-audit.md)
- [Net Promotor Score](https://docs.3dolphins.ai/analytic/live-agent/net-promotor-score.md)
- [Filter Net Promotor Score](https://docs.3dolphins.ai/analytic/live-agent/net-promotor-score/filter-net-promotor-score.md)
- [Download Net Promotor Score](https://docs.3dolphins.ai/analytic/live-agent/net-promotor-score/download-net-promotor-score.md)
- [Analytic Setting](https://docs.3dolphins.ai/analytic/live-agent/datetime-configuration.md)
- [Create New Service Analytic](https://docs.3dolphins.ai/analytic/live-agent/create-new-service-analytic.md)
- [Virtual Agent](https://docs.3dolphins.ai/analytic/virtual-agent.md)
- [Bot Overview](https://docs.3dolphins.ai/analytic/virtual-agent/bot-overview.md)
- [Intent Data](https://docs.3dolphins.ai/analytic/virtual-agent/bot-overview/intent-data.md)
- [Intent Score](https://docs.3dolphins.ai/analytic/virtual-agent/bot-overview/intent-score.md)
- [Download All Intents](https://docs.3dolphins.ai/analytic/virtual-agent/bot-overview/download-all-intents.md)
- [Filter Bot Overview](https://docs.3dolphins.ai/analytic/virtual-agent/bot-overview/filter-bot-overview.md)
- [Bot Engagement](https://docs.3dolphins.ai/analytic/virtual-agent/bot-engagement.md)
- [Download Bot Engagement](https://docs.3dolphins.ai/analytic/virtual-agent/bot-engagement/download-bot-engagement.md)
- [Filter Bot Engagement](https://docs.3dolphins.ai/analytic/virtual-agent/bot-engagement/filter-bot-engagement.md)
- [Business Service](https://docs.3dolphins.ai/analytic/virtual-agent/business-service.md)
- [Filter Business Service](https://docs.3dolphins.ai/analytic/virtual-agent/business-service/filter-business-service.md)
- [Intents Fallback](https://docs.3dolphins.ai/analytic/virtual-agent/intents-fallback.md)
- [Download Intents Fallback](https://docs.3dolphins.ai/analytic/virtual-agent/intents-fallback/download-intents-fallback.md)
- [Filter Intents Fallback](https://docs.3dolphins.ai/analytic/virtual-agent/intents-fallback/filter-intents-fallback.md)
- [User Transaction](https://docs.3dolphins.ai/analytic/virtual-agent/user-transaction.md)
- [Filter User Transaction](https://docs.3dolphins.ai/analytic/virtual-agent/user-transaction/filter-user-transaction.md)
- [Bot Satisfaction](https://docs.3dolphins.ai/analytic/virtual-agent/bot-satisfaction.md)
- [Download Bot Satisfaction](https://docs.3dolphins.ai/analytic/virtual-agent/bot-satisfaction/download-bot-satisfaction.md)
- [Employee](https://docs.3dolphins.ai/analytic/employee.md)
- [Operator Target](https://docs.3dolphins.ai/analytic/employee/operator-target.md)
- [Filter Operator Target](https://docs.3dolphins.ai/analytic/employee/operator-target/filter-operator-target.md)
- [Download Operator Target](https://docs.3dolphins.ai/analytic/employee/operator-target/download-operator-target.md)
- [Group KPI Report](https://docs.3dolphins.ai/analytic/employee/group-kpi-report.md)
- [Filter Group KPI Report](https://docs.3dolphins.ai/analytic/employee/group-kpi-report/filter-group-kpi-report.md)
- [Download Group KPI Report](https://docs.3dolphins.ai/analytic/employee/group-kpi-report/download-group-kpi-report.md)
- [Attendance Report](https://docs.3dolphins.ai/analytic/employee/attendance-report.md)
- [Filter Attendance Report](https://docs.3dolphins.ai/analytic/employee/attendance-report/filter-attendance-report.md)
- [Download Attendance Report](https://docs.3dolphins.ai/analytic/employee/attendance-report/download-attendance-report.md)
- [Task Report](https://docs.3dolphins.ai/analytic/employee/task-report.md)
- [Filter Task Report](https://docs.3dolphins.ai/analytic/employee/task-report/filter-task-report.md)
- [Download Task Report](https://docs.3dolphins.ai/analytic/employee/task-report/download-task-report.md)
- [Sales](https://docs.3dolphins.ai/analytic/sales.md)
- [Deal Progress](https://docs.3dolphins.ai/analytic/sales/deal-progress.md)
- [Filter Deal Progress](https://docs.3dolphins.ai/analytic/sales/deal-progress/filter-report.md)
- [Download Deal Progress](https://docs.3dolphins.ai/analytic/sales/deal-progress/download-report.md)
- [Deal Conversion](https://docs.3dolphins.ai/analytic/sales/deal-conversion.md)
- [Filter Deal Conversion](https://docs.3dolphins.ai/analytic/sales/deal-conversion/filter-report.md)
- [Download Deal Conversion](https://docs.3dolphins.ai/analytic/sales/deal-conversion/download-report.md)
- [Deal Overdue](https://docs.3dolphins.ai/analytic/sales/deal-overdue.md)
- [Filter Deal Overdue](https://docs.3dolphins.ai/analytic/sales/deal-overdue/filter-report.md)
- [Download Deal Overdue](https://docs.3dolphins.ai/analytic/sales/deal-overdue/download-report.md)
- [Deal Won](https://docs.3dolphins.ai/analytic/sales/deal-won.md)
- [Filter Deal Won](https://docs.3dolphins.ai/analytic/sales/deal-won/filter-report.md)
- [Download Deal Won](https://docs.3dolphins.ai/analytic/sales/deal-won/download-report.md)
- [Deal Lost](https://docs.3dolphins.ai/analytic/sales/deal-lost.md)
- [Filter Deal Lost](https://docs.3dolphins.ai/analytic/sales/deal-lost/filter-report.md)
- [Download Deal Lost](https://docs.3dolphins.ai/analytic/sales/deal-lost/download-report.md)
- [WhatsApp](https://docs.3dolphins.ai/analytic/whatsapp.md)
- [Filter Whatsapp Usage](https://docs.3dolphins.ai/analytic/whatsapp/filter-whatsapp-usage.md)
- [Download Whatsapp Usage](https://docs.3dolphins.ai/analytic/whatsapp/download-whatsapp-usage.md)
- [Wallboard](https://docs.3dolphins.ai/analytic/wallboard.md)
- [Wallboard Channel](https://docs.3dolphins.ai/analytic/wallboard/wallboard-channel.md)
- [Wallboard Agent](https://docs.3dolphins.ai/analytic/wallboard/wallboard-agent.md)
- [Wallboard Tags](https://docs.3dolphins.ai/analytic/wallboard/wallboard-classifier.md)
- [Wallboard Configuration](https://docs.3dolphins.ai/analytic/wallboard/wallboard-configuration.md)
- [Service API](https://docs.3dolphins.ai/api/service-api.md)
- [Ping API](https://docs.3dolphins.ai/api/service-api/ping-api.md)
- [Get Token](https://docs.3dolphins.ai/api/service-api/get-token-1.md)
- [Auxiliary Mapping](https://docs.3dolphins.ai/api/service-api/auxiliary-mapping.md)
- [Channel Connector API](https://docs.3dolphins.ai/api/service-api/channel-connector-api.md)
- [Support Chart API](https://docs.3dolphins.ai/api/service-api/support-chart-api.md)
- [Contact API](https://docs.3dolphins.ai/api/service-api/contact-api.md)
- [File Upload Service](https://docs.3dolphins.ai/api/service-api/file-upload-service.md)
- [Form API](https://docs.3dolphins.ai/api/service-api/form-api.md)
- [Location API](https://docs.3dolphins.ai/api/service-api/location-api.md)
- [Marketing API](https://docs.3dolphins.ai/api/service-api/marketing-api.md)
- [WhatsApp Broadcast](https://docs.3dolphins.ai/api/service-api/marketing-api/create-whatsapp-broadcast.md)
- [Line Broadcast](https://docs.3dolphins.ai/api/service-api/marketing-api/create-line-broadcast.md)
- [Profile API](https://docs.3dolphins.ai/api/service-api/profile-api.md)
- [Push Notification API](https://docs.3dolphins.ai/api/service-api/push-notification-api.md)
- [Report API](https://docs.3dolphins.ai/api/service-api/report-api.md)
- [Ticket File Media API](https://docs.3dolphins.ai/api/service-api/ticket-file-media-api.md)
- [Operator API](https://docs.3dolphins.ai/api/service-api/operator-api.md)
- [Ticket API](https://docs.3dolphins.ai/api/service-api/ticket-api.md)
- [Supervisor API](https://docs.3dolphins.ai/api/service-api/supervisor-api.md)
- [Users API](https://docs.3dolphins.ai/api/service-api/users-api.md)
- [Email Outbound API](https://docs.3dolphins.ai/api/service-api/email-outbound-api.md)
- [Task API](https://docs.3dolphins.ai/api/service-api/task-api.md)
- [Teaser API](https://docs.3dolphins.ai/api/service-api/teaser-api.md)
- [Bot API](https://docs.3dolphins.ai/api/bot-api.md)
- [Get Token](https://docs.3dolphins.ai/api/bot-api/get-token.md)
- [Get Bot Response](https://docs.3dolphins.ai/api/bot-api/get-bot-response.md)
- [Get Bot by Bot Id and Get list of Bots](https://docs.3dolphins.ai/api/bot-api/get-bot-by-bot-id-and-get-list-of-bots.md)
- [Get Bot Deployment Channel by Bot Id](https://docs.3dolphins.ai/api/bot-api/get-bot-deployment-channel-by-bot-id.md)
- [Get Bot FAQ Modules by Bot Id](https://docs.3dolphins.ai/api/bot-api/get-bot-faq-modules-by-bot-id.md)
- [Get Bot Dialogs by Bot Id](https://docs.3dolphins.ai/api/bot-api/get-bot-dialogs-by-bot-id.md)
- [Post Bot Responses by Bot Id and User Message](https://docs.3dolphins.ai/api/bot-api/get-bot-responses-by-bot-id-and-user-message.md)
- [NLP API](https://docs.3dolphins.ai/api/bot-api/npl-api.md)
- [Think Paragraph API](https://docs.3dolphins.ai/api/bot-api/think-paragraph-api.md)
- [Sales API](https://docs.3dolphins.ai/api/sales-api.md)
- [Get Token](https://docs.3dolphins.ai/api/sales-api/get-token.md)
- [Company API](https://docs.3dolphins.ai/api/sales-api/company-api.md)
- [Product API](https://docs.3dolphins.ai/api/sales-api/product-api.md)
- [Pipeline API](https://docs.3dolphins.ai/api/sales-api/pipeline-api.md)
- [Deal API](https://docs.3dolphins.ai/api/sales-api/deal-api.md)
- [Notes API](https://docs.3dolphins.ai/api/sales-api/notes-api.md)
- [Lead API](https://docs.3dolphins.ai/api/sales-api/lead-api.md)
- [SLA Guidelines](https://docs.3dolphins.ai/sla-guidelines.md)

## 3Dolphins ID

- [Get Started](https://docs.3dolphins.ai/5.3.0-id/master.md)
- [Pre-Requisite](https://docs.3dolphins.ai/5.3.0-id/3dolphins-specification.md)
- [FAQ User](https://docs.3dolphins.ai/5.3.0-id/faq-user.md)
- [User Management](https://docs.3dolphins.ai/5.3.0-id/faq-user/user-management.md)
- [Apa yang Dilakukan Jika User Masih Memiliki Active Session?](https://docs.3dolphins.ai/5.3.0-id/faq-user/user-management/apa-yang-dilakukan-jika-user-masih-memiliki-active-session.md)
- [Apa yang Harus Dilakukan Jika User Terkunci?](https://docs.3dolphins.ai/5.3.0-id/faq-user/user-management/apa-yang-harus-dilakukan-jika-user-terkunci.md)
- [Ticket Management](https://docs.3dolphins.ai/5.3.0-id/faq-user/ticket-management.md)
- [Apa yang Harus Dilakukan Jika Tiket Tidak Masuk ke Tab Inbox?](https://docs.3dolphins.ai/5.3.0-id/faq-user/ticket-management/apa-yang-harus-dilakukan-jika-tiket-tidak-masuk-ke-tab-inbox.md)
- [Bot Settings](https://docs.3dolphins.ai/5.3.0-id/faq-user/bot-settings.md)
- [Apa yang Harus Dilakukan Jika Bot Tidak Ada Respon?](https://docs.3dolphins.ai/5.3.0-id/faq-user/bot-settings/apa-yang-harus-dilakukan-jika-bot-tidak-ada-respon.md)
- [Apa yang Harus Dilakukan Jika Bot Tidak Merespons Seperti Yang Diharapkan?](https://docs.3dolphins.ai/5.3.0-id/faq-user/bot-settings/apa-yang-harus-dilakukan-jika-bot-tidak-merespons-seperti-yang-diharapkan.md)
- [Data Settings](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings.md)
- [Apa App Server, Web Server, dan Database yang Digunakan Oleh Chatbot 3Dolphins SRM?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/apa-app-server-web-server-dan-database-yang-digunakan-oleh-chatbot-3dolphins-srm.md)
- [Saat Chatbot Dijalankan di Linux. Proses Apa yang Running Untuk Menandakan Aplikasi Sedang Berjalan?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/saat-chatbot-dijalankan-di-linux.-proses-apa-yang-running-menandakan-bahwa-aplikasi-sedang-berjalan.md)
- [Jika Proses Mengalami Berhenti (fall) yang Tidak Normal. Apa yang Harus Dilakukan?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/jika-proses-mengalami-berhenti-fall-yang-tidak-normal.-apa-yang-harus-dilakukan.md)
- [Bagaimana Cara Memantau 3rd-Party Service?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/bagaimana-cara-memantau-3rd-party-service.md)
- [Tentang Performance Monitoring. Bisakah Dipantau dan Apakah Memiliki Dashboard?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/tentang-performance-monitoring.-bisakah-untuk-dipantau-dan-apakah-memiliki-dashboard-tersendiri.md)
- [Apa yang Perlu di-Backup?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/apa-yang-perlu-di-backup.md)
- [Bagaimana Cara Backup Solr? Apakah Ada Menu dari Aplikasi Untuk Melakukan Backup?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/bagaimana-cara-backup-solr-apakah-ada-menu-dari-aplikasi-untuk-melakukan-backup.md)
- [Siklus Backup Apa yang Digunakan? Full atau Incremental?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/siklus-backup-apa-yang-digunakan-full-atau-incremental.md)
- [Data Apa Saja yang Disimpan di Server?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/data-apa-saja-yang-disimpan-di-server.md)
- [Prosedur Data Housekeeping dan Technical Guideline. Apakah Ada Menu di Apps?](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/prosedur-data-housekeeping-dan-technical-guideline.-apakah-ada-menu-dari-apps.md)
- [Cara Mengkonversi Field Milliseconds API Menjadi Format Date Apache Solr Menggunakan Microsoft Excel](https://docs.3dolphins.ai/5.3.0-id/faq-user/data-settings/cara-mengkonversi-field-milliseconds-api-menjadi-format-date-apache-solr-menggunakan-microsoft-excel.md)
- [Task Management](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management.md)
- [Task](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/task.md)
- [Task Feature](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/task/task-feature.md)
- [Create Task](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/task/create-task.md)
- [Edit Task](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/task/edit-task.md)
- [Delete Task](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/task/delete-task.md)
- [Ticket Task Feature](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/task/detail-task-feature.md)
- [Automation](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/automation.md)
- [Add Modul Automation](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/automation/add-modul-automation.md)
- [Automation Component](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/automation/automation-component.md)
- [Delete & Duplicate Automation](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/automation/delete-and-duplicate-automation.md)
- [When Agent On Created](https://docs.3dolphins.ai/5.3.0-id/task-management/task-management/automation/when-agent-on-created.md)
- [User Privilege](https://docs.3dolphins.ai/5.3.0-id/administration/user-privilage.md)
- [User Role and Permission Level](https://docs.3dolphins.ai/5.3.0-id/administration/user-privilage/user-role-and-permission-level.md)
- [Grant and Revoke Module Access](https://docs.3dolphins.ai/5.3.0-id/administration/user-privilage/grant-and-revoke-module-access.md)
- [Create New Privilege](https://docs.3dolphins.ai/5.3.0-id/administration/user-privilage/create-new-privilege.md)
- [Remove Privilege](https://docs.3dolphins.ai/5.3.0-id/administration/user-privilage/remove-privilege.md)
- [User Management](https://docs.3dolphins.ai/5.3.0-id/administration/user-management.md)
- [Group](https://docs.3dolphins.ai/5.3.0-id/administration/user-management/group.md)
- [Line of Business](https://docs.3dolphins.ai/5.3.0-id/administration/user-management/line-of-business.md)
- [User](https://docs.3dolphins.ai/5.3.0-id/administration/user-management/user.md)
- [Blocked](https://docs.3dolphins.ai/5.3.0-id/administration/user-management/blocked.md)
- [Active](https://docs.3dolphins.ai/5.3.0-id/administration/user-management/active.md)
- [Upload](https://docs.3dolphins.ai/5.3.0-id/administration/user-management/upload.md)
- [Dual Control](https://docs.3dolphins.ai/5.3.0-id/administration/user-management/dual-control.md)
- [Team Collaboration Chat](https://docs.3dolphins.ai/5.3.0-id/administration/user-management/team-collaboration-chat.md)
- [System Settings](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting.md)
- [Ticket Configuration](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration.md)
- [Number of Ticket History](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/number-of-ticket-history.md)
- [Reply Signature](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/reply-signature.md)
- [Enable Watermark on Attachment](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/enable-watermark-on-attachment.md)
- [Operator Allow Ticket Redistribute](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/operator-allow-ticket-redistribute.md)
- [Pop-Up Chat On Idle](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/pop-up-chat-on-idle.md)
- [Severity Required Before Closed](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/severity-required-before-closed.md)
- [Auto Send Feedback](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/auto-send-feedback.md)
- [Claim Ticket Count](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/claim-ticket-count.md)
- [Enable Reopen Ticket](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/enable-reopen-ticket.md)
- [Enable Block Contact](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/enable-block-contact.md)
- [Group Ticket Distribution](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/group-ticket-distribution.md)
- [Traffic Minimal Turn](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/traffic-minimal-turn.md)
- [Last Agent Saved in Memory](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/last-agent-saved-in-memory.md)
- [Default Transfer Type](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/default-transfer-type.md)
- [Default Sorting Mode](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/default-sorting-mode.md)
- [Enable Batch Close Ticket](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/enable-batch-close-ticket.md)
- [Webchat Queue All Channel](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/webchat-queue-all-channel.md)
- [Word Sensor on Live Agent Message](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/word-sensor-on-live-agent-message.md)
- [Ticket Claim Mode](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/ticket-claim-mode.md)
- [Auto Greeting](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/auto-greeting.md)
- [Ask Feedback Message](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/ask-feedback-message.md)
- [Image URL Link and Font Color for Feedback Link](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/image-url-link-and-font-color-for-feedback-link.md)
- [Feedback Appreciate Message](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/feedback-appreciate-message.md)
- [Number of Live Chat History](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/number-of-live-chat-history.md)
- [Walk in SLA Time (in Second)](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/walk-in-sla-time-in-second.md)
- [Closure Types](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/closure-types.md)
- [User Configuration](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/user-configuration.md)
- [Bot Configuration](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/bot-configuration.md)
- [Contact Configuration](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/contact-configuration.md)
- [Lead Configuration](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/lead-configuration.md)
- [Deal Configuration](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/deal-configuration.md)
- [Company Configuration](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/company-configuration.md)
- [Custom Submenu Configuration](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/custom-submenu-configuration.md)
- [Data Settings](https://docs.3dolphins.ai/5.3.0-id/administration/data-setting.md)
- [Create New Collection](https://docs.3dolphins.ai/5.3.0-id/administration/data-setting/create-new-collection.md)
- [Add Fields in Collection](https://docs.3dolphins.ai/5.3.0-id/administration/data-setting/create-new-collection/add-fields-in-collection.md)
- [Purge Data Collection](https://docs.3dolphins.ai/5.3.0-id/administration/data-setting/create-new-collection/purge-data-collection.md)
- [Remove Collection](https://docs.3dolphins.ai/5.3.0-id/administration/data-setting/remove-collection.md)
- [Archive Collection](https://docs.3dolphins.ai/5.3.0-id/administration/data-setting/archive-collection.md)
- [Public Holiday](https://docs.3dolphins.ai/5.3.0-id/administration/public-holiday.md)
- [Create New Holiday](https://docs.3dolphins.ai/5.3.0-id/administration/public-holiday/create-new-holiday.md)
- [Edit an Existing Public Holiday](https://docs.3dolphins.ai/5.3.0-id/administration/public-holiday/edit-an-existing-public-holiday.md)
- [Delete an Existing Public Holiday](https://docs.3dolphins.ai/5.3.0-id/administration/public-holiday/delete-an-existing-public-holiday.md)
- [Co-Browsing](https://docs.3dolphins.ai/5.3.0-id/administration/co-browsing.md)
- [Add Co-Browsing Menu](https://docs.3dolphins.ai/5.3.0-id/administration/co-browsing/add-co-browsing-menu.md)
- [How to Use Co-Browsing](https://docs.3dolphins.ai/5.3.0-id/administration/co-browsing/how-to-use-co-browsing.md)
- [Channel Connector](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector.md)
- [Telegram Bot](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-bot.md)
- [Create Telegram Bot](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-bot/create-telegram-bot.md)
- [Create New Telegram Bot Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-bot/create-new-channel-telegram-bot.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-bot/create-new-rule-of-telegram-bot.md)
- [Attach Bot](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-bot/attach-bot.md)
- [Start Chat](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-bot/start-chat.md)
- [Email Inbox](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/email-inbox.md)
- [Create New Email Inbox Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/email-inbox/create-a-new-email-inbox-channel.md)
- [How to Setup Email Outlook](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/email-inbox/how-to-setup-email-outlook.md)
- [Gmail Settings](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/email-inbox/gmail-settings.md)
- [Yahoo Settings](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/email-inbox/yahoo-settings.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/email-inbox/create-new-rule.md)
- [Reply Email](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/email-inbox/reply-email.md)
- [Forward Email](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/email-inbox/forward-email.md)
- [Live Chat](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat.md)
- [Create New Live Chat Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/create-a-new-channel-of-live-chat.md)
- [How to Connect Client to Live Chat Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/how-to-connect-client-to-live-chat-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/create-new-rule.md)
- [Live Chat Message](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/live-chat-message.md)
- [Live Chat Capabilities](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/live-chat-capabilities.md)
- [Memasukkan Live Chat pada Website / Mobile (Webview) Anda](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/memasukkan-live-chat-pada-website-mobile-webview-anda.md)
- [Website](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/memasukkan-live-chat-pada-website-mobile-webview-anda/website.md)
- [Mobile (Android Webview)](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/memasukkan-live-chat-pada-website-mobile-webview-anda/mobile-webview.md)
- [Mobile (IOS Webview)](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/memasukkan-live-chat-pada-website-mobile-webview-anda/mobile-webview-1.md)
- [Live Chat SDK React Native](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/3dolphin-connect-api.md)
- [Live Chat SDK Kotlin](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/live-chat-sdk-kotlin.md)
- [Live Chat SDK Swift](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/live-chat/live-chat-sdk-swift.md)
- [Telegram Account](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-account.md)
- [Create a New Telegram Account](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-account/create-a-new-telegram-account.md)
- [Create a New Channel of Telegram Account](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-account/create-a-new-channel-of-telegram-account.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-account/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/telegram-account/attach-bot.md)
- [Twitter](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter.md)
- [Create Twitter Account](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter/twitter-developers-page.md)
- [Twitter Developers](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter/create-an-app-in-twitter-development-tools.md)
- [Create New Twitter Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter/create-a-new-channel-of-twitter.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter/create-new-rule.md)
- [Result of Create New Twitter Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter/result-of-create-new-twitter-channel.md)
- [Best Practice Twitter](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter/best-practice-twitter.md)
- [Customer](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter/best-practice-twitter/customer.md)
- [Agent (Operator) atau Supervisor](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter/best-practice-twitter/agent-operator-atau-supervisor.md)
- [Facebook](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook.md)
- [Facebook Developers](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/facebook-developers.md)
- [Verify Your Bussiness](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/verify-your-bussiness.md)
- [How to Create Facebook App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/how-to-create-facebook-app.md)
- [Change Additional Information About the App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/how-to-create-facebook-app/change-additional-information-about-the-app.md)
- [How to Add Facebook Login Platform to Your Facebook App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/how-to-create-facebook-app/how-to-add-facebook-login-platform-to-your-facebook-app.md)
- [Permission And Feature](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/how-to-create-facebook-app/permission-and-feature.md)
- [Create New Page on Facebook](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/create-new-page-on-facebook.md)
- [Create New Facebook Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/create-a-new-channel-of-facebook.md)
- [How to Add Messenger Platform to Your Facebook App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/how-to-add-messenger-platform-to-your-facebook-app.md)
- [How to Add Webhook Platform to Your Facebook App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/how-to-add-webhook-platform-to-your-facebook-app.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/create-new-rule.md)
- [Mechanism for using BOT in Facebook Messenger](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/mechanism-for-using-bot-in-facebook-messenger.md)
- [How to Add an Email from My Facebook Account](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/how-to-add-an-email-from-my-facebook-account.md)
- [Best Practice Facebook](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/best-practice-facebook.md)
- [BOT](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/best-practice-facebook/bot.md)
- [Customer](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/best-practice-facebook/customer.md)
- [Agent (Operator) dan Supervisor](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/best-practice-facebook/agent-operator-dan-supervisor.md)
- [Facebook Gateway](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/facebook-gateway.md)
- [WhatsApp Business API](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/whatsapp.md)
- [How to Set Up Whatsapp Business](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/whatsapp/how-to-set-up-whatsapp-business.md)
- [Create New Whatsapp Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/whatsapp/create-new-whatsapp-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/whatsapp/how-to-add-new-whatsapp-channel-rule.md)
- [Result Create New Whatsapp Business Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/whatsapp/result-create-new-whatsapp-business-channel.md)
- [Instagram Business](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business.md)
- [Facebook Developers](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/facebook-developers.md)
- [Verify Your Bussiness](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/verify-your-bussiness.md)
- [How to Create Facebook App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/how-to-create-facebook-app.md)
- [Change Additional Information About the App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/how-to-create-facebook-app/change-additional-information-about-the-app.md)
- [How to Add Facebook Login Platform to Your Facebook App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/how-to-create-facebook-app/how-to-add-facebook-login-platform-to-your-facebook-app.md)
- [Permission And Feature](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/how-to-create-facebook-app/permission-and-feature.md)
- [Create New Page on Facebook](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/create-new-page-on-facebook.md)
- [Create New Instagram Business Account](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/create-new-instagram-business-account.md)
- [Create New Instagram Business Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/how-to-create-new-a-instagram-business-channel.md)
- [How to Add Webhook Platform to Your Facebook App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/how-to-add-webhook-platform-to-your-facebook-app.md)
- [How to Add Instagram Platform to Your Facebook App](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/how-to-add-instagram-platform-to-your-facebook-app.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/how-to-create-a-new-instagram-business-channel-rule.md)
- [Result of Create New Instagram Business Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/result-of-create-new-instagram-business-channel.md)
- [Best Practice Instagram](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/best-practice-instagram.md)
- [Instagram Gateway](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/instagram-business/instagram-gateway.md)
- [Line](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/line-account.md)
- [Create New Line Official Account](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/line-account/how-to-create-new-line-account.md)
- [Create Line Developer](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/line-account/create-line-developer.md)
- [Create New Line Account Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/line-account/create-a-new-channel-of-line-account.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/line-account/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/line-account/attach-bot.md)
- [Result of Create New Line Account Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/line-account/result-of-create-new-line-account-channel.md)
- [Skype](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/skype.md)
- [Create Bot With Microsoft Bot Framework and Microsoft Azure](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/skype/create-a-bot-with-microsoft-bot-framework-and-microsoft-azure.md)
- [Create New Skype Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/skype/create-a-new-channel-of-skype.md)
- [Create New Skype Account](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/skype/create-new-skype-account.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/skype/create-new-rule.md)
- [Result of Create New Skype Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/skype/result-of-create-new-skype-channel.md)
- [App Follow](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/app-follow.md)
- [Create a New Channel of App Follow](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/app-follow/create-a-new-channel-of-app-follow.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/app-follow/create-new-rule.md)
- [How to Create New Ticket on App Follow](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/app-follow/how-to-create-new-ticket-on-app-follow.md)
- [YouTube](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/youtube.md)
- [Create New Channel on YouTube](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/youtube/create-a-new-channel-on-youtube.md)
- [Create YouTube API Credentials](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/youtube/create-youtube-api-credentials.md)
- [Create New Channel of YouTube](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/youtube/create-a-new-channel-of-youtube.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/youtube/create-new-rule.md)
- [Result Create New Channel YouTube](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/youtube/result-of-create-new-channel-youtube.md)
- [Smartcall](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/smartcall.md)
- [Create New Smartcall Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/smartcall/create-a-new-channel-of-smartcall.md)
- [Add Telephony Credentials](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/smartcall/add-telephony-credentials.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/smartcall/create-new-rule.md)
- [Result of Create New Channel Smartcall](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/smartcall/result-of-create-new-channel-smartcall.md)
- [Webex](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/webex.md)
- [Create Webex Account](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/webex/create-webex-account.md)
- [Create New Webex Bot](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/webex/create-new-webex-bot.md)
- [Create New Webex Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/webex/create-new-webex-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/webex/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/webex/attach-bot.md)
- [Result of Create New Channel Webex](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/webex/result-of-create-new-channel-webex.md)
- [Generic](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/generic.md)
- [Create Generic Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/generic/create-generic-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/generic/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/generic/attach-bot.md)
- [How to Create Ticket using Generic Channel](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/generic/how-to-create-ticket-using-generic-channel.md)
- [Live Chat Designer](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer.md)
- [New Design](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design.md)
- [Style](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/style.md)
- [Live Chat Connection](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/live-chat-connection.md)
- [On Boarding Form](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/on-boarding-form.md)
- [Livechat Label](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/livechat-label.md)
- [Messaging Setting](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/messaging-setting.md)
- [Display Settings](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/display-settings.md)
- [Widget Settings](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/widget-settings.md)
- [Member Mode](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/member-mode.md)
- [Queue](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/queue.md)
- [Error Message](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/error-message.md)
- [Voice and Speech](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/voice-and-speech.md)
- [Campaign](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/campaign.md)
- [Service Hour](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/service-hour.md)
- [On Boarding Email Form](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/on-boarding-email-form.md)
- [Input Validation](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/input-validation.md)
- [Generate Script](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/new-design/generate-script.md)
- [View Script Widget](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/view-script-widget.md)
- [Edit Widget](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/edit-widget.md)
- [Remove Widget](https://docs.3dolphins.ai/5.3.0-id/integration/live-chat-designer/remove-widget.md)
- [Third-Party Integration](https://docs.3dolphins.ai/5.3.0-id/integration/third-party-integration.md)
- [Operator Shift](https://docs.3dolphins.ai/5.3.0-id/employee/operator-shift.md)
- [Add New Shift](https://docs.3dolphins.ai/5.3.0-id/employee/operator-shift/add-new-shift.md)
- [Edit Shift](https://docs.3dolphins.ai/5.3.0-id/employee/operator-shift/edit-an-existing-shift.md)
- [Assign Operator Shift](https://docs.3dolphins.ai/5.3.0-id/employee/operator-shift/assign-operator-shift.md)
- [Operator Shift Change Availability](https://docs.3dolphins.ai/5.3.0-id/employee/operator-shift/operator-shift-change-availability.md)
- [Delete Shift](https://docs.3dolphins.ai/5.3.0-id/employee/operator-shift/delete-shift.md)
- [Shift Mapping](https://docs.3dolphins.ai/5.3.0-id/employee/shift-mapping.md)
- [Upload Agent's Attendance](https://docs.3dolphins.ai/5.3.0-id/employee/shift-mapping/upload-agents-attendance.md)
- [Edit an Existing Shift](https://docs.3dolphins.ai/5.3.0-id/employee/shift-mapping/edit-an-existing-shift.md)
- [Delete Shift](https://docs.3dolphins.ai/5.3.0-id/employee/shift-mapping/delete-shift.md)
- [Filter Shift](https://docs.3dolphins.ai/5.3.0-id/employee/shift-mapping/filter-shift.md)
- [Operator Target](https://docs.3dolphins.ai/5.3.0-id/employee/operator-target.md)
- [Add Multiple Target](https://docs.3dolphins.ai/5.3.0-id/employee/operator-target/add-multiple-target.md)
- [Add Operators Target (Independent Target)](https://docs.3dolphins.ai/5.3.0-id/employee/operator-target/add-operators-target-independent-target.md)
- [Group KPI](https://docs.3dolphins.ai/5.3.0-id/employee/group-kpi.md)
- [Create New Group KPI Module](https://docs.3dolphins.ai/5.3.0-id/employee/group-kpi/create-new-group-kpi-module.md)
- [Add New Group KPI](https://docs.3dolphins.ai/5.3.0-id/employee/group-kpi/add-new-group-kpi.md)
- [Edit Group KPI](https://docs.3dolphins.ai/5.3.0-id/employee/group-kpi/add-new-group-kpi/edit-group-kpi.md)
- [Filter Group KPI](https://docs.3dolphins.ai/5.3.0-id/employee/group-kpi/add-new-group-kpi/filter-group-kpi.md)
- [Delete Group KPI](https://docs.3dolphins.ai/5.3.0-id/employee/group-kpi/add-new-group-kpi/delete-group-kpi.md)
- [Filter and Search Group KPI Module](https://docs.3dolphins.ai/5.3.0-id/employee/group-kpi/filter-and-search-group-kpi-module.md)
- [Announcement](https://docs.3dolphins.ai/5.3.0-id/employee/announcement.md)
- [Create New Announcement](https://docs.3dolphins.ai/5.3.0-id/employee/announcement/create-new-announcement.md)
- [Edit Announcement](https://docs.3dolphins.ai/5.3.0-id/employee/announcement/edit-announcement.md)
- [Remove Announcement](https://docs.3dolphins.ai/5.3.0-id/employee/announcement/remove-announcement.md)
- [Public Post](https://docs.3dolphins.ai/5.3.0-id/marketing/public-post.md)
- [Create New Public Post](https://docs.3dolphins.ai/5.3.0-id/marketing/public-post/create-new-public-post.md)
- [Upload File](https://docs.3dolphins.ai/5.3.0-id/marketing/public-post/create-new-public-post/upload-file.md)
- [Schedule, Post, and Draft](https://docs.3dolphins.ai/5.3.0-id/marketing/public-post/create-new-public-post/schedule-and-post.md)
- [Filter dan Search](https://docs.3dolphins.ai/5.3.0-id/marketing/public-post/filter-dan-search.md)
- [Notification](https://docs.3dolphins.ai/5.3.0-id/marketing/notification.md)
- [Create Notification](https://docs.3dolphins.ai/5.3.0-id/marketing/notification/create-notification.md)
- [Account & Recipients](https://docs.3dolphins.ai/5.3.0-id/marketing/notification/create-notification/account-and-recipients.md)
- [Message](https://docs.3dolphins.ai/5.3.0-id/marketing/notification/create-notification/message.md)
- [Send or Schedule](https://docs.3dolphins.ai/5.3.0-id/marketing/notification/create-notification/send-or-schedule.md)
- [Filter and Search Notification](https://docs.3dolphins.ai/5.3.0-id/marketing/notification/filter-and-search-notification.md)
- [Edit and Delete Notification](https://docs.3dolphins.ai/5.3.0-id/marketing/notification/edit-and-delete-notification.md)
- [Quality Rating Notification](https://docs.3dolphins.ai/5.3.0-id/marketing/notification/quality-rating-notification.md)
- [Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template.md)
- [Request Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template.md)
- [Authentication Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/authentication-template.md)
- [Code delivery](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/authentication-template/code-delivery.md)
- [Message Content](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/authentication-template/message-content.md)
- [Marketing Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template.md)
- [Standard Message](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/standard-message.md)
- [Header Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/standard-message/header-template.md)
- [Body Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/standard-message/body-template.md)
- [Footer Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/standard-message/footer-template.md)
- [Buttons Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/standard-message/buttons-template.md)
- [Message Expiry](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/standard-message/message-expiry.md)
- [Workflow Integration](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/standard-message/workflow-integration.md)
- [Carousel Message](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/carousel-message.md)
- [Body Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/carousel-message/body-template.md)
- [Footer Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/carousel-message/footer-template.md)
- [Card](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/carousel-message/card.md)
- [Workflow Integration](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/marketing-template/carousel-message/workflow-integration.md)
- [Utility Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/utility-template.md)
- [Header Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/utility-template/header-template.md)
- [Body Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/utility-template/body-template.md)
- [Buttons Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/utility-template/buttons-template.md)
- [Footer Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/utility-template/footer-template.md)
- [Workflow Integration](https://docs.3dolphins.ai/5.3.0-id/marketing/template/request-template/utility-template/workflow-integration.md)
- [Filter and Search Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/filter-and-search-template.md)
- [Delete Template](https://docs.3dolphins.ai/5.3.0-id/marketing/template/delete-template.md)
- [Audience](https://docs.3dolphins.ai/5.3.0-id/marketing/audience.md)
- [Create New Audience](https://docs.3dolphins.ai/5.3.0-id/marketing/audience/create-new-audience.md)
- [Edit and Delete Existing Audience](https://docs.3dolphins.ai/5.3.0-id/marketing/audience/edit-an-existing-audience.md)
- [Import Audience](https://docs.3dolphins.ai/5.3.0-id/marketing/audience/import-audience.md)
- [Create New Audience Group](https://docs.3dolphins.ai/5.3.0-id/marketing/audience/create-new-audience-group.md)
- [Edit and Delete Existing Audience Group](https://docs.3dolphins.ai/5.3.0-id/marketing/audience/edit-and-delete-existing-audience-group.md)
- [Search Feature](https://docs.3dolphins.ai/5.3.0-id/marketing/audience/search-feature.md)
- [WhatsApp Validation](https://docs.3dolphins.ai/5.3.0-id/marketing/audience/whatsapp-validation.md)
- [Maker Checker](https://docs.3dolphins.ai/5.3.0-id/marketing/maker-checker.md)
- [Public Post Maker](https://docs.3dolphins.ai/5.3.0-id/marketing/maker-checker/public-post-maker.md)
- [Public Post Checker](https://docs.3dolphins.ai/5.3.0-id/marketing/maker-checker/public-post-checker.md)
- [Notification Maker](https://docs.3dolphins.ai/5.3.0-id/marketing/maker-checker/notification-maker.md)
- [Notification Checker](https://docs.3dolphins.ai/5.3.0-id/marketing/maker-checker/notification-checker.md)
- [Lead](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1.md)
- [Create New Lead](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/create-new-lead.md)
- [Import Lead](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/import-lead.md)
- [Detail Lead](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/detail-lead.md)
- [Contact Info](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/detail-lead/contact-info.md)
- [Company Info](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/detail-lead/company-info.md)
- [Transfer Lead Ownership](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/detail-lead/transfer-ownership.md)
- [Note](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/detail-lead/note.md)
- [Task](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/detail-lead/task.md)
- [Filter and Search Lead](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/filter-and-search-lead.md)
- [Lead Automation](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/lead-automation.md)
- [Automation Component](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/lead-automation/automation-component.md)
- [Create Automation](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/lead-automation/create-automation.md)
- [Duplicate and Delete Automation](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/lead-automation/duplicate-and-delete-automation.md)
- [Convert Lead to Deal or Archive Lead](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/convert-lead-to-deal-or-archive-lead.md)
- [Unarchive Lead](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/unarchive-lead.md)
- [Delete Lead](https://docs.3dolphins.ai/5.3.0-id/sales-activity/lead-1/delete-lead.md)
- [Deal](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal.md)
- [Create New Deal](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/create-new-deal.md)
- [Detail Deal](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/detail-deal.md)
- [Add Product on Deal](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/detail-deal/add-product-on-deal.md)
- [Contact Info](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/detail-deal/contact-info.md)
- [Company Info](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/detail-deal/company-info.md)
- [Transfer Deal Ownership](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/detail-deal/transfer-deal-ownership.md)
- [Note](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/detail-deal/note.md)
- [Task](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/detail-deal/task.md)
- [Add On-Site Visit](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/detail-deal/add-on-site-visit.md)
- [Add Expenses](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/detail-deal/add-expenses.md)
- [Transfer Deal to Another Pipeline](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/untitled.md)
- [Pipeline](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/pipeline.md)
- [Add New Pipeline](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/pipeline/add-new-pipeline.md)
- [Edit Pipeline](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/pipeline/edit-pipeline.md)
- [Delete Pipeline](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/pipeline/delete-pipeline.md)
- [Filter, Sort, and Search](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/filter-sort-and-search.md)
- [Advanced Setting](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/advanced-setting.md)
- [Closed Deal to Won or Lost Deal](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/closed-deal-to-won-or-lost-deal.md)
- [Delete Deal](https://docs.3dolphins.ai/5.3.0-id/sales-activity/deal/delete-deal.md)
- [Contact](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact.md)
- [Create New Contact](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/create-new-contact.md)
- [Detail Contact](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/detail-contact.md)
- [Switch and Unlink Companies](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/detail-contact/switch-and-unlink-companies.md)
- [Add Deal](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/detail-contact/add-deal.md)
- [Set Contact as VIP](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/detail-contact/set-contact-as-vip.md)
- [Block and Unblock Contact](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/detail-contact/block-and-unblock-contact.md)
- [Merge Contact](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/detail-contact/merge-contact.md)
- [Note](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/detail-contact/note.md)
- [Task](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/detail-contact/task.md)
- [Delete Contact](https://docs.3dolphins.ai/5.3.0-id/sales-activity/contact/delete-contact.md)
- [Company](https://docs.3dolphins.ai/5.3.0-id/sales-activity/company.md)
- [Create New Company](https://docs.3dolphins.ai/5.3.0-id/sales-activity/company/create-new-company.md)
- [Detail Company](https://docs.3dolphins.ai/5.3.0-id/sales-activity/company/detail-company.md)
- [Search Company and Configuration Table](https://docs.3dolphins.ai/5.3.0-id/sales-activity/company/search-company-and-configuration-table.md)
- [Delete Company](https://docs.3dolphins.ai/5.3.0-id/sales-activity/company/delete-company.md)
- [Product](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product.md)
- [Create New Product](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product/create-new-product.md)
- [Detail Product](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product/detail-product.md)
- [Open Deals](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product/detail-product/open-deals.md)
- [Stock and Restock Product](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product/detail-product/stock-and-restock-product.md)
- [Transfer Product Ownership](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product/detail-product/transfer-product-ownership.md)
- [Note](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product/detail-product/note.md)
- [Filter and Search Product](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product/detail-product/filter-and-search-product.md)
- [Configuration Table](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product/configuration-table.md)
- [Delete Product](https://docs.3dolphins.ai/5.3.0-id/sales-activity/product/delete-product.md)
- [Kata Pengantar](https://docs.3dolphins.ai/5.3.0-id/customer-service/introduction.md)
- [Customer Support](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard.md): Customer Support
- [Monitoring Dashboard Agent](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/monitoring-dashboard-agent.md)
- [Monitoring Dashboard Supervisor](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/monitoring-dashboard-supervisor.md)
- [Search in Dashboard](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/search-in-dashboard.md)
- [Change Status Agent](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/change-status-agent.md)
- [Reply Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/reply-ticket.md)
- [Send File or Attachment](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment.md)
- [Send File](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-file.md)
- [Send Library](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-library.md)
- [Send Form](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-form.md)
- [Chat History](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/chat-history.md)
- [Send FAQ](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-faq.md)
- [Video Conference Call](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/video-conference-call.md)
- [Watermark](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/watermark.md)
- [Ticket Activity](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity.md)
- [Add Customer Case](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity/add-customer-case.md)
- [Add Task based on Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md)
- [Customer Identify](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity/customer-identify.md)
- [Ticket Priority](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-priority.md)
- [Ticket Notification](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-notification.md)
- [Filter Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/filter-ticket.md)
- [Team Member](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/team-member.md)
- [Escalated Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/escalated-ticket.md)
- [Transferred Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/transferred-ticket.md)
- [Reassign Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/reassign-ticket.md)
- [Takeover Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/takeover-ticket.md)
- [Closed Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/closed-ticket.md)
- [Share Ticket Link](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/share-ticket-link.md)
- [View Chat History](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/view-chat-history.md)
- [Merge and Unmerge Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/merge-and-unmerge-ticket.md)
- [Merge Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/merge-contact-suggestion.md)
- [Blocked Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/blocked-ticket.md)
- [Reopen Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/reopen-ticket.md)
- [Canned Message](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/canned-message.md)
- [How to Find FAQ](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-find-faq.md)
- [How to Export Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-export-ticket.md)
- [How to Create Outbound Email](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-create-outbound-email.md)
- [How to Create Offline Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-create-offline-ticket.md)
- [View Assignment Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/view-assignment-rule.md)
- [How to Make WhatsApp Outbound Message](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-make-whatsapp-outbound-message.md)
- [Customer Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact.md)
- [Create New Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/create-new-contact.md)
- [Download Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/download-contact.md)
- [Edit Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/edit-contact.md)
- [Case Timeline](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/case-timeline.md)
- [Ticket History](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/chat-history.md)
- [Merge Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/merge-contact-suggestion.md)
- [Send Email Message](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/send-email-message.md)
- [Block Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/block-contact.md)
- [Remove Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/remove-contact.md)
- [Ticket Automation](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation.md)
- [Automation Component](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/automation-component.md)
- [Tag, Severity, Priority and Process Flow](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/tag-severity-and-process-flow.md)
- [On Idle Trigger Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/on-idle-trigger-ticket.md)
- [Auto Greeting with Time Based Response](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/auto-greeting-dengan-respon-berbasis-waktu.md)
- [Bypass Ticket Distribution for High Profile Customer](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/bypass-distribusi-tiket-untuk-pelanggan-dengan-profil-tinggi.md)
- [Auto Send Notif Supervisor](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/auto-send-notif-supervisor.md)
- [Agent Automation](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation.md)
- [Create New Agent Automation](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/create-new-agent-automation.md)
- [Automation Component](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/automation-component.md)
- [On Aux Changes Trigger Agent](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/on-aux-changes-trigger-agent.md)
- [On Agent Idle Trigger](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/on-agent-idle-trigger.md)
- [Rule Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management.md)
- [Add New Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru.md)
- [Add Team Member](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru/menambahkan-team-member.md)
- [Add Rule Criteria](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru/menambahkan-rule-criteria.md)
- [Configuration Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule.md)
- [SLA Settings](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule/sla-settings.md)
- [Assignment](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule/assignment.md)
- [Service Hours](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule/service-hours.md)
- [Clone Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/clone-rule.md)
- [Remove Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/remove-rule.md)
- [Filter Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/filter-rule.md)
- [Reload Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/reload-rule.md)
- [Traffic Distribution](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/traffic-distribution.md)
- [Set Rule Ratio](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/traffic-distribution/set-rule-ratio.md)
- [Traffic Wallboard](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/traffic-distribution/traffic-wallboard.md)
- [Max Assignment](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/max-assignment.md)
- [Unit Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management.md)
- [Create New Unit](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/create-new-unit.md)
- [Unit Transfer Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/unit-transfer-ticket.md)
- [Edit Existing Unit](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/edit-existing-unit.md)
- [Delete Existing Unit](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/delete-existing-unit.md)
- [Form Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management.md)
- [Form Records](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-records.md)
- [Filter Form Records](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-records/filter-form-records.md)
- [Download Form Records](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-records/download-form-records.md)
- [Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder.md)
- [Create New Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder.md)
- [Settings](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder/settings.md)
- [Generate Link](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md)
- [Edit Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/edit-form-builder.md)
- [Remove Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/remove-form-builder.md)
- [Paragraph Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier.md)
- [Add New Classifier Module](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menambahkan-classifier-module-baru.md)
- [Add New Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menambahkan-classifier-baru.md)
- [Classifier Setting](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/classifier-setting.md)
- [Add Tags to Chat Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menambahkan-tag-pada-tiket.md)
- [Add Tags to Customer Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/add-tags-to-customer-contact.md)
- [Edit Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/edit-classifier.md)
- [Remove Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menghapus-classifier.md)
- [Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template.md)
- [New Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/new-email-template.md)
- [Edit Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/edit-email-template.md)
- [Remove Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/remove-email-template.md)
- [Email Signature](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/email-signature.md)
- [Auto-Reply](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/auto-reply.md)
- [Auxiliary Mapping](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping.md)
- [Create New Agent Status](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/membuat-status-agen-baru.md)
- [Edit Existing Agent Status](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/edit-status-agen-tersedia.md)
- [Remove Agent Status](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/menghapus-status-agen.md)
- [Teaser Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management.md)
- [Create New Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/create-new-teaser.md)
- [Active and Inactive Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/active-and-inactive-teaser.md)
- [Preview Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/preview-teaser.md)
- [Edit Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/edit-teaser.md)
- [Delete Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/delete-teaser.md)
- [Search Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/search-teaser.md)
- [Performance Rating](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/performance-rating.md)
- [Add Appraisal Report](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/performance-rating/add-appraisal.md)
- [Upload Appraisal Report](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/performance-rating/upload-appraisal-report.md)
- [Transfer Appraisal Report](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/performance-rating/transfer-appraisal-report.md)
- [Change Appraisal Report](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/performance-rating/change-appraisal-report.md)
- [Filter Ticket](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/performance-rating/filter-ticket.md)
- [Customer Feedback](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/customer-feedback.md)
- [Feedback Template](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/feedback-template.md)
- [Create New Feedback Question](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/feedback-template/create-new-feedback-question.md)
- [Agent Rating Survey](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/feedback-template/create-new-feedback-question/agent-rating-survey.md)
- [NPS Survey](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/feedback-template/create-new-feedback-question/nps-survey.md)
- [Attach Feedback Template](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/feedback-template/attach-feedback-template.md)
- [Activate and Deactivate Feedback Template](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/feedback-template/activate-feedback-template.md)
- [Edit Feedback Template](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/feedback-template/edit-an-existing-feedback-template.md)
- [Delete Feedback Template](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/feedback-template/delete-feedback-template.md)
- [Rating Criteria](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/rating-criteria.md)
- [Add New Template Criteria](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/rating-criteria/add-new-template-criteria.md)
- [Add Criteria](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/rating-criteria/add-criteria.md)
- [Active and Inactive Template](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/rating-criteria/active-and-inactive-template.md)
- [Duplicate Template Criteria](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/rating-criteria/duplicate-template-criteria.md)
- [Delete Template Criteria](https://docs.3dolphins.ai/5.3.0-id/quality-assurance/rating-criteria/delete-template-criteria.md)
- [Bot Manager](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager.md)
- [Create New Bot](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot.md)
- [Attach Dialog](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/attach-dialog.md)
- [Attach FAQ](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/attach-faq.md)
- [Channel Deployment](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/channel-deployment.md)
- [Timeout Message](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/timeout-message.md)
- [Unrecognized Setting](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/unrecognized-setting.md)
- [Fallback Message](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/fallback-message.md)
- [3Dolphins Think Integration](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/3dolphins-think-integration.md)
- [Bot Option Configuration](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/bot-option-configuration.md)
- [Bot Assistant](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/bot-assistant.md)
- [Bot Contextual](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/bot-contextual.md)
- [Bot Language](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/bot-language.md)
- [Bot Profile Settings](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/bot-profile-settings.md)
- [General Synonym](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/general-synonym.md)
- [Evaluate Bot](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/evaluate-bot.md)
- [Create Script Validation](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/evaluate-bot/create-validation-script.md)
- [Validate The Script](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/evaluate-bot/validate-the-script.md)
- [Upload Script Validation](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/evaluate-bot/upload-script-validation.md)
- [Filter Script Validation](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/evaluate-bot/filter-script-validation.md)
- [Automatic Detection Language](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/automatic-detection-language.md)
- [Process Flows](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow.md)
- [Component of Workflow](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow.md)
- [Webhook](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/webhook.md)
- [Execute Command](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/execute-command.md)
- [HTTP Request](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/http-request.md)
- [MVEL Function](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/mvel-function.md)
- [Execute Workflow](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/execute-workflow.md)
- [Timer Interval](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/timer-interval.md)
- [Send Message](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/send-message.md)
- [Send Email](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/send-email.md)
- [Show Growl](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/show-growl.md)
- [Connector Setting](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/component-of-workflow/connector-setting.md)
- [Integration](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/integration.md)
- [List of Workflow](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/list-of-workflow.md)
- [Edit Workflow](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/edit-workflow.md)
- [Remove Workflow](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/remove-workflow.md)
- [Workflow Log](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/process-flow/workflow-log.md)
- [Dialog Flows](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows.md)
- [Create New Dialog](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog.md)
- [Intention and Entity](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/defined-intention-and-entity-from-user-response.md)
- [Prompt Response](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/defined-entity-bot-response.md)
- [New Line & InLine](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/defined-entity-bot-response/new-line-and-inline.md)
- [Quick Reply](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/defined-entity-bot-response/quick-reply.md)
- [Media](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/defined-entity-bot-response/media.md)
- [Catalog](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/defined-entity-bot-response/catalog.md)
- [WhatsApp Flows](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/defined-entity-bot-response/whatsapp-flows.md)
- [Integration](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/integration-dialog.md)
- [Configuration](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/configuration-final-response.md)
- [Build Dialog Model](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/build-dialog-model.md)
- [Test the Dialog on Bot Emulator](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/create-new-dialog/test-the-dialog-on-bot-emulator.md)
- [Export Dialog Flows](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/export-dialog-flows.md)
- [Search and Filter Dialog](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/search-and-filter-dialog.md)
- [Switch Dialog](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/switch-dialog.md)
- [Bot Macro Commands](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/dialog-flows/3dolphins-srm-bot-macro-commands.md)
- [FAQ Knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge.md)
- [Create New FAQ Knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/create-new-faq-knowledge.md)
- [Upload FAQ Knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/upload-faq-knowledge.md)
- [Export FAQ Knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/export-faq-knowledge.md)
- [FAQ Knowledge Contextual](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/faq-knowledge-contextual.md)
- [Edit Knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/edit-knowledge.md)
- [Clone Knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/remove-knowledge.md)
- [Remove Knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/remove-knowledge-1.md)
- [Search Knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/search-and-filter-knowledge.md)
- [Filter knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/filter-knowledge.md)
- [Macro Knowledge](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-knowledge/macro-first-name-and-last-name.md)
- [FAQ Suggestion](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-suggestion.md)
- [Mechanism of Using FAQ Suggestion](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-suggestion/mechanism-of-using-faq-suggestion.md)
- [Digital Library](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library.md)
- [Create New Digital Library](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library/create-new-digital-library.md)
- [Send Card](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library/create-new-digital-library/send-card.md)
- [Send Option](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library/create-new-digital-library/send-option.md)
- [Send Image](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library/create-new-digital-library/send-image.md)
- [Send Document](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library/create-new-digital-library/send-document.md)
- [Send Video](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library/create-new-digital-library/send-video.md)
- [Send Audio](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library/create-new-digital-library/send-audio.md)
- [Edit Digital Library](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library/edit-digital-library.md)
- [Remove Digital Library](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/digital-library/remove-digital-library.md)
- [Page Builder](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/page-builder.md)
- [Add New Page](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/page-builder/add-new-page.md)
- [New Page Feature](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/page-builder/add-new-page/new-page-feature.md)
- [Edit Page Builder](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/page-builder/edit-page-builder.md)
- [Generate Link Page](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/page-builder/generate-link-page.md)
- [Download Raw Data of Page as JSON Format](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/page-builder/download-raw-data-of-page-as-json-format.md)
- [Remove Page Builder](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/page-builder/remove-page-builder.md)
- [Payment Library](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/payment-library.md)
- [Add New Payment](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/payment-library/add-new-payment.md)
- [Edit Payment Libarary](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/payment-library/edit-payment-libarary.md)
- [Delete Payment Library](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/payment-library/delete-payment-library.md)
- [Think Paragraph](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/think-paragraph.md)
- [Add Document (Article)](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/think-paragraph/add-document-article.md)
- [Edit Document (Article)](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/think-paragraph/edit-document-article.md)
- [Ask Question Article](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/think-paragraph/ask-question-article.md)
- [Delete Document (Article)](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/think-paragraph/delete-document-article.md)
- [Think Paragraph Configuration](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/think-paragraph/think-paragraph-configuration.md)
- [Maker Checker](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/maker-checker.md)
- [Process Flow Maker](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/maker-checker/process-flow-maker.md)
- [Process Flow Checker](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/maker-checker/process-flow-checker.md)
- [Live Agent](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent.md)
- [Conversation History](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/conversation-history.md)
- [Filter Conversation History](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/conversation-history/filter-conversation-history.md)
- [Download Conversation History](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/conversation-history/download-conversation-history.md)
- [Appraisal Report](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/appraisal-report.md)
- [Filter Appraisal Report](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/appraisal-report/filter-appraisal-report.md)
- [Download Appraisal Report](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/appraisal-report/download-appraisal-report.md)
- [Channel Interaction](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/channel-interaction.md)
- [Filter Channel Interaction](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/channel-interaction/filter-channel-interaction.md)
- [Download Channel Interaction](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/channel-interaction/download-channel-interaction.md)
- [Channel Group SLA](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/channel-group-sla.md)
- [Filter Channel Group SLA](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/channel-group-sla/filter-channel-group-sla.md)
- [Download Channel Group SLA](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/channel-group-sla/download-channel-group-sla.md)
- [Live Agent SLA](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-sla.md)
- [Filter Live Agent SLA](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-sla/filter-live-agent-sla.md)
- [Download Live Agent SLA](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-sla/download-live-agent-sla.md)
- [Live Agent Performance](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-performance.md)
- [Filter Live Agent Performance](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-performance/filter-live-agent-performance.md)
- [Download Live Agent Performance](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-performance/download-live-agent-performance.md)
- [Live Agent Productivity](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-productivity.md)
- [Filter Live Agent Productivity](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-productivity/filter-live-agent-productivity.md)
- [Download Live Agent Productivity](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-productivity/download-live-agent-productivity.md)
- [Live Agent Rating](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-rating.md)
- [Filter Live Agent Rating](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-rating/filter-live-agent-rating.md)
- [Download Live Agent Rating](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-rating/download-live-agent-rating.md)
- [Customer Rating](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/customer-rating.md)
- [Filter Customer Rating](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/customer-rating/filter-customer-rating.md)
- [Download Customer Rating](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/customer-rating/download-customer-rating.md)
- [Visitors Volume](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/visitor-volume.md)
- [Filter Visitors Volume](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/visitor-volume/filter-visitors-volume.md)
- [Download Visitors Volume](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/visitor-volume/download-visitors-volume.md)
- [Bot Visitor Volume](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/bot-visitor-volume.md)
- [Filter Bot Visitor Volume](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/bot-visitor-volume/filter-bot-visitor-volume.md)
- [Download Bot Visitor Volume](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/bot-visitor-volume/download-bot-visitor-volume.md)
- [Conversation Audit](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/conversation-audit.md)
- [Filter Conversation Audit](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/conversation-audit/filter-conversation-audit.md)
- [Download Conversation Audit](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/conversation-audit/download-conversation-audit.md)
- [User Access Audit](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/user-access-audit.md)
- [Filter User Access Audit](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/user-access-audit/filter-user-access-audit.md)
- [Download User Access Audit](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/user-access-audit/download-user-access-audit.md)
- [User AUX Audit](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/user-aux-audit.md)
- [Filter User AUX Audit](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/user-aux-audit/filter-user-aux-audit.md)
- [Download User AUX Audit](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/user-aux-audit/download-user-aux-audit.md)
- [Net Promotor Score](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/net-promotor-score.md)
- [Filter Net Promotor Score](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/net-promotor-score/filter-net-promotor-score.md)
- [Download Net Promotor Score](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/net-promotor-score/download-net-promotor-score.md)
- [Analytic Setting](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/datetime-configuration.md)
- [Create New Service Analytics](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/create-new-service-analytics.md)
- [Virtual Agent](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent.md)
- [Bot Overview](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-overview.md)
- [Intent Data](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-overview/intent-data.md)
- [Intent Score](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-overview/intent-score.md)
- [Download All Intents](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-overview/download-all-intents.md)
- [Filter Bot Overview](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-overview/filter-bot-overview.md)
- [Bot Engagement](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-engagement.md)
- [Download Bot Engagement](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-engagement/download-bot-engagement.md)
- [Filter Bot Engagement](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-engagement/filter-bot-engagement.md)
- [Business Service](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/business-service.md)
- [Filter Business Service](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/business-service/filter-business-service.md)
- [Intents Fallback](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/intents-fallback.md)
- [Download Intents Fallback](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/intents-fallback/download-intents-fallback.md)
- [Filter Intents Fallback](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/intents-fallback/filter-intents-fallback.md)
- [User Transaction](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/user-transaction.md)
- [Filter User Transaction](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/user-transaction/filter-user-transaction.md)
- [Bot Satisfaction](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-satisfaction.md)
- [Download Bot Satisfaction](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-satisfaction/download-bot-satisfaction.md)
- [Employee](https://docs.3dolphins.ai/5.3.0-id/analytic/employee.md)
- [Operator Target](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/operator-target.md)
- [Filter Operator Target](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/operator-target/filter-operator-target.md)
- [Download Operator Target](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/operator-target/download-operator-target.md)
- [Group KPI Report](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/group-kpi-report.md)
- [Filter Group KPI Report](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/group-kpi-report/filter-group-kpi-report.md)
- [Download Group KPI Report](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/group-kpi-report/download-group-kpi-report.md)
- [Attendance Report](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/attendance-report.md)
- [Filter Attendance Report](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/attendance-report/filter-attendance-report.md)
- [Download Attendance Report](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/attendance-report/download-attendance-report.md)
- [Task Report](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/task-report.md)
- [Filter Task Report](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/task-report/filter-task-report.md)
- [Download Task Report](https://docs.3dolphins.ai/5.3.0-id/analytic/employee/task-report/download-task-report.md)
- [Sales](https://docs.3dolphins.ai/5.3.0-id/analytic/sales.md)
- [Deal Progress](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-progress.md)
- [Filter Deal Progress](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-progress/filter-deal-progress.md)
- [Download Deal Progress](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-progress/download-report.md)
- [Deal Conversion](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-conversion.md)
- [Filter Deal Conversion](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-conversion/filter-deal-conversion.md)
- [Download Deal Conversion](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-conversion/download-report.md)
- [Deal Overdue](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-overdue.md)
- [Filter Deal Overdue](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-overdue/filter-deal-overdue.md)
- [Download Deal Overdue](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-overdue/download-report.md)
- [Deal Won](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-won.md)
- [Filter Deal Won](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-won/filter-deal-won.md)
- [Download Deal Won](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-won/download-report.md)
- [Deal Lost](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-lost.md)
- [Filter Deal Lost](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-lost/filter-deal-lost.md)
- [Download Deal Lost](https://docs.3dolphins.ai/5.3.0-id/analytic/sales/deal-lost/download-report.md)
- [WhatsApp](https://docs.3dolphins.ai/5.3.0-id/analytic/whatsapp.md)
- [Filter WhatsApp Usage](https://docs.3dolphins.ai/5.3.0-id/analytic/whatsapp/filter-whatsapp-usage.md)
- [Download Whatsapp Usage](https://docs.3dolphins.ai/5.3.0-id/analytic/whatsapp/download-whatsapp-usage.md)
- [Wallboard](https://docs.3dolphins.ai/5.3.0-id/analytic/wallboard.md)
- [Wallboard Channel](https://docs.3dolphins.ai/5.3.0-id/analytic/wallboard/wallboard-channel.md)
- [Wallboard Agent](https://docs.3dolphins.ai/5.3.0-id/analytic/wallboard/wallboard-agent.md)
- [Wallboard Tags](https://docs.3dolphins.ai/5.3.0-id/analytic/wallboard/wallboard-classifier.md)
- [Wallboard Configuration](https://docs.3dolphins.ai/5.3.0-id/analytic/wallboard/wallboard-configuration.md)
- [Service API](https://docs.3dolphins.ai/5.3.0-id/api/service-api.md)
- [Ping API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/ping-api.md)
- [Get Token](https://docs.3dolphins.ai/5.3.0-id/api/service-api/get-token.md)
- [Auxilliary Mapping](https://docs.3dolphins.ai/5.3.0-id/api/service-api/auxilliary-mapping.md)
- [Channel Connector API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/channel-connector-api.md)
- [Support Chart API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/support-chart-api.md)
- [Contact API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/contact-api.md)
- [File Upload Service](https://docs.3dolphins.ai/5.3.0-id/api/service-api/file-upload-service.md)
- [Form API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/form-api.md)
- [Location API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/location-api.md)
- [Marketing API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/marketing-api.md)
- [WhatsApp Broadcast](https://docs.3dolphins.ai/5.3.0-id/api/service-api/marketing-api/whatsapp-broadcast.md)
- [Line Broadcast](https://docs.3dolphins.ai/5.3.0-id/api/service-api/marketing-api/line-broadcast.md)
- [Profile API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/profile-api.md)
- [Push Notification API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/push-notification-api.md)
- [Report API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/report-api.md)
- [Ticket File Media API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/ticket-file-media-api.md)
- [Operator API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/operator-api.md)
- [Ticket API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/ticket-api.md)
- [Supervisor API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/supervisor-api.md)
- [Users API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/users-api.md)
- [Email Outbound API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/email-outbound-api.md)
- [Task API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/task-api.md)
- [Teaser API](https://docs.3dolphins.ai/5.3.0-id/api/service-api/teaser-api.md)
- [Bot API](https://docs.3dolphins.ai/5.3.0-id/api/bot-api.md)
- [Get Token](https://docs.3dolphins.ai/5.3.0-id/api/bot-api/get-token.md)
- [Get Bot Response](https://docs.3dolphins.ai/5.3.0-id/api/bot-api/get-bot-response.md)
- [Get Bot by Bot Id and Get list of Bots](https://docs.3dolphins.ai/5.3.0-id/api/bot-api/get-bot-by-bot-id-and-get-list-of-bots.md)
- [Get Bot Deployment Channel by Bot Id](https://docs.3dolphins.ai/5.3.0-id/api/bot-api/get-bot-deployment-channel-by-bot-id.md)
- [Get Bot FAQ Modules by Bot Id](https://docs.3dolphins.ai/5.3.0-id/api/bot-api/get-bot-faq-modules-by-bot-id.md)
- [Get Bot Dialogs by Bot Id](https://docs.3dolphins.ai/5.3.0-id/api/bot-api/get-bot-dialogs-by-bot-id.md)
- [Post Bot Responses by Bot Id and User Message](https://docs.3dolphins.ai/5.3.0-id/api/bot-api/get-bot-responses-by-bot-id-and-user-message.md)
- [NLP API](https://docs.3dolphins.ai/5.3.0-id/api/bot-api/npl-api.md)
- [Think Paragraph API](https://docs.3dolphins.ai/5.3.0-id/api/bot-api/think-paragraph-api.md)
- [Sales API](https://docs.3dolphins.ai/5.3.0-id/api/sales-api.md)
- [Get Token](https://docs.3dolphins.ai/5.3.0-id/api/sales-api/get-token-1.md)
- [Company API](https://docs.3dolphins.ai/5.3.0-id/api/sales-api/company-api.md)
- [Product API](https://docs.3dolphins.ai/5.3.0-id/api/sales-api/product-api.md)
- [Pipeline API](https://docs.3dolphins.ai/5.3.0-id/api/sales-api/pipeline-api.md)
- [Deal API](https://docs.3dolphins.ai/5.3.0-id/api/sales-api/deal-api.md)
- [Notes API](https://docs.3dolphins.ai/5.3.0-id/api/sales-api/notes-api.md)
- [Lead API](https://docs.3dolphins.ai/5.3.0-id/api/sales-api/lead-api.md)
- [SLA Guidelines](https://docs.3dolphins.ai/5.3.0-id/sla-guidelines.md)

## 5.1 EN

- [Get Started](https://docs.3dolphins.ai/5.1.x/master.md)
- [Pre-Requisite](https://docs.3dolphins.ai/5.1.x/3dolphins-srm-specification.md)
- [FAQ User](https://docs.3dolphins.ai/5.1.x/faq-user.md)
- [User Management](https://docs.3dolphins.ai/5.1.x/faq-user/user-management.md)
- [What should I do if the user still has an active session?](https://docs.3dolphins.ai/5.1.x/faq-user/user-management/untitled.md)
- [What should I do if the user is locked?](https://docs.3dolphins.ai/5.1.x/faq-user/user-management/what-should-i-do-if-the-user-is-locked.md)
- [Ticket Management](https://docs.3dolphins.ai/5.1.x/faq-user/ticket-management.md)
- [What should I do if the customer ticket cannot enter the assigned tab?](https://docs.3dolphins.ai/5.1.x/faq-user/ticket-management/what-should-i-do-if-the-customer-ticket-cannot-enter-the-assigned-tab.md)
- [Bot Settings](https://docs.3dolphins.ai/5.1.x/faq-user/bot-settings.md)
- [What should I do if the bot doesn’t respond?](https://docs.3dolphins.ai/5.1.x/faq-user/bot-settings/what-should-i-do-if-the-bot-doesnt-respond.md)
- [What should I do if the bot doesn’t respond as expected?](https://docs.3dolphins.ai/5.1.x/faq-user/bot-settings/what-should-i-do-if-the-bot-doesnt-respond-as-expected.md)
- [Data Settings](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings.md)
- [Which App Server, Web Server, and Database are used by Chatbot 3Dolphins SRM?](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/which-app-server-web-server-and-database-are-used-by-chatbot-3dolphins-srm.md)
- [When ChatBot is running on Linux. What process does UP / RUNNING signify that the app is running?](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/when-chatbot-is-running-on-linux.-what-process-does-up-running-signify-that-the-app-is-running.md)
- [If the process experiences an abnormal stop (fall) and cannot be increased again in the normal way.](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/if-the-process-experiences-an-abnormal-stop-fall-and-cannot-be-increased-again-in-the-normal-way..md)
- [How to monitor 3rd party service?](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/how-to-monitor-3rd-party-service.md)
- [On performance monitoring. Can it be monitored and does it have a dashboard?](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/on-performance-monitoring.-can-it-be-monitored-and-does-it-have-a-dashboard.md)
- [What needs to be backup?](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/what-needs-to-be-backup.md)
- [How do backup Solr? Is there a menu from apps to do backups?](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/how-do-backup-solr-is-there-a-menu-from-apps-to-do-backups.md)
- [What Backup cycle is used? Full or incremental?](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/what-backup-cycle-is-used-full-or-incremental.md)
- [What data is stored on the server?](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/what-data-is-stored-on-the-server.md)
- [Housekeeping data procedures and technical guidelines. Is there a menu from Apps?](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/housekeeping-data-procedures-and-technical-guidelines.-is-there-a-menu-from-apps.md)
- [How to convert milliseconds API fields to Apache Solr Date format using Microsoft Excel](https://docs.3dolphins.ai/5.1.x/faq-user/data-settings/how-to-convert-milliseconds-api-fields-to-apache-solr-date-format-using-microsoft-excel.md)
- [Task Management](https://docs.3dolphins.ai/5.1.x/task-management/task-management.md)
- [Task Feature](https://docs.3dolphins.ai/5.1.x/task-management/task-management/task-feature.md)
- [Create Task](https://docs.3dolphins.ai/5.1.x/task-management/task-management/create-task.md)
- [Edit Task](https://docs.3dolphins.ai/5.1.x/task-management/task-management/edit-task.md)
- [Detail Task Feature](https://docs.3dolphins.ai/5.1.x/task-management/task-management/detail-task-feature.md)
- [User Privilege](https://docs.3dolphins.ai/5.1.x/administration/user-privilage.md)
- [User Role and Permission Level](https://docs.3dolphins.ai/5.1.x/administration/user-privilage/user-role-and-permission-level.md)
- [Grant and Revoke Module Access](https://docs.3dolphins.ai/5.1.x/administration/user-privilage/grant-and-revoke-module-access.md)
- [Create New Privilege](https://docs.3dolphins.ai/5.1.x/administration/user-privilage/create-new-privilege.md)
- [Remove Privilege](https://docs.3dolphins.ai/5.1.x/administration/user-privilage/remove-privilege.md)
- [User Management](https://docs.3dolphins.ai/5.1.x/administration/user-management.md)
- [Group](https://docs.3dolphins.ai/5.1.x/administration/user-management/group.md)
- [User](https://docs.3dolphins.ai/5.1.x/administration/user-management/user.md)
- [Blocked](https://docs.3dolphins.ai/5.1.x/administration/user-management/blocked.md)
- [Active](https://docs.3dolphins.ai/5.1.x/administration/user-management/active.md)
- [Upload](https://docs.3dolphins.ai/5.1.x/administration/user-management/upload.md)
- [Dual Control](https://docs.3dolphins.ai/5.1.x/administration/user-management/dual-control.md)
- [Team Collaboration Chat](https://docs.3dolphins.ai/5.1.x/administration/user-management/team-collaboration-chat.md)
- [System Setting](https://docs.3dolphins.ai/5.1.x/administration/system-setting.md)
- [Ticket Configuration](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration.md)
- [Number of Ticket History](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/number-of-ticket-history.md)
- [Reply Signature](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/reply-signature.md)
- [Enable Watermark on Attachment](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/enable-watermark-on-attachment.md)
- [Operator Allow Ticket Redistribute](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/operator-allow-ticket-redistribute.md)
- [Pop-Up Chat On Idle](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/pop-up-chat-on-idle.md)
- [Severity Required Before Closed](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/severity-required-before-closed.md)
- [Auto Send Feedback](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/auto-send-feedback.md)
- [Claim Ticket Count](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/claim-ticket-count.md)
- [Default Sorting Mode](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/default-sorting-mode.md)
- [Word Sensor on Live Agent Message](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/word-sensor-on-live-agent-message.md)
- [Auto Greeting](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/auto-greeting.md)
- [Group Ticket Distribution](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/group-ticket-distribution.md)
- [Ask Feedback Message](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/ask-feedback-message.md)
- [Image URL Link and Font Color for Feedback Link](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/image-url-link-and-font-color-for-feedback-link.md)
- [Feedback Appreciate Message](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/feedback-appreciate-message.md)
- [Number of Live Chat History](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/number-of-live-chat-history.md)
- [Walk in SLA Time (in Second)](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/walk-in-sla-time-in-second.md)
- [Closure Types](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/closure-types.md)
- [User Configuration](https://docs.3dolphins.ai/5.1.x/administration/system-setting/user-configuration.md)
- [Bot Configuration](https://docs.3dolphins.ai/5.1.x/administration/system-setting/bot-configuration.md)
- [Contact Configuration](https://docs.3dolphins.ai/5.1.x/administration/system-setting/contact-configuration.md)
- [Deal Configuration](https://docs.3dolphins.ai/5.1.x/administration/system-setting/deal-configuration.md)
- [Custom Submenu Configuration](https://docs.3dolphins.ai/5.1.x/administration/system-setting/custom-submenu-configuration.md)
- [Data Settings](https://docs.3dolphins.ai/5.1.x/administration/data-setting.md)
- [Create New Collection](https://docs.3dolphins.ai/5.1.x/administration/data-setting/create-new-collection.md)
- [Add Fields in Collection](https://docs.3dolphins.ai/5.1.x/administration/data-setting/create-new-collection/add-fields-in-collection.md)
- [Purge Data Collection](https://docs.3dolphins.ai/5.1.x/administration/data-setting/create-new-collection/purge-data-collection.md)
- [Remove Collection](https://docs.3dolphins.ai/5.1.x/administration/data-setting/remove-collection.md)
- [Archive Collection](https://docs.3dolphins.ai/5.1.x/administration/data-setting/archive-collection.md)
- [Public Holiday](https://docs.3dolphins.ai/5.1.x/administration/public-holiday.md)
- [Create New Holiday](https://docs.3dolphins.ai/5.1.x/administration/public-holiday/create-new-holiday.md)
- [Edit an Existing Public Holiday](https://docs.3dolphins.ai/5.1.x/administration/public-holiday/edit-an-existing-public-holiday.md)
- [Delete an Existing Public Holiday](https://docs.3dolphins.ai/5.1.x/administration/public-holiday/delete-an-existing-public-holiday.md)
- [Co-Browsing](https://docs.3dolphins.ai/5.1.x/administration/co-browsing.md)
- [Add Co-Browsing Menu](https://docs.3dolphins.ai/5.1.x/administration/co-browsing/add-co-browsing-menu.md)
- [How to Use Co-Browsing](https://docs.3dolphins.ai/5.1.x/administration/co-browsing/how-to-use-co-browsing.md)
- [Channel Connector](https://docs.3dolphins.ai/5.1.x/integration/channel-connector.md)
- [Telegram Bot](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-bot.md)
- [Create Telegram Bot](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-bot/create-telegram-bot.md)
- [Create a New Channel of Telegram Bot](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-bot/create-new-channel-telegram-bot.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-bot/create-new-rule-of-telegram-bot.md)
- [Attach Bot](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-bot/attach-bot.md)
- [Start Chat](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-bot/start-chat.md)
- [Email Inbox](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/email-inbox.md)
- [Create a New Email Inbox Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/email-inbox/create-new-email-inbox-channel.md)
- [Gmail Settings](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/email-inbox/gmail-settings.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/email-inbox/create-new-rule.md)
- [Reply Email](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/email-inbox/reply-email.md)
- [Forward Email](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/email-inbox/forward-email.md)
- [Live Chat](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat.md)
- [Create a New Channel of Live Chat](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat/create-new-channel-of-live-chat.md)
- [How to Connect Client to Live Chat Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat/how-to-connect-client-to-live-chat-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat/create-new-rule.md)
- [Live Chat Message](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat/live-chat-message.md)
- [Live Chat Capabilities](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat/live-chat-capabilities.md)
- [Include Livechat to your Website / Mobile (Webview)](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat/include-livechat-to-your-website-mobile-webview.md)
- [Website](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat/include-livechat-to-your-website-mobile-webview/website.md)
- [Mobile (Android Webview)](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat/include-livechat-to-your-website-mobile-webview/mobile-android-webview.md)
- [Live Chat SDK for React Native](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/live-chat/dolphin-connect-api.md)
- [Telegram Account](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-account.md)
- [Create a New Telegram Account](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-account/create-a-new-telegram-account.md)
- [Create a New Channel of Telegram Account](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-account/create-a-new-channel-of-telegram-account.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-account/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/telegram-account/attach-bot.md)
- [Twitter](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter.md)
- [Twitter Developers Page](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/twitter-developers-page.md)
- [Create an App in Twitter Developers](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/create-an-app-in-twitter-developers.md)
- [Create a New Channel of Twitter](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/create-a-new-channel-of-twitter.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/create-new-rule.md)
- [Result of Create New Twitter Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/untitled.md)
- [Best Practice Twitter](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/best-practice-twitter.md)
- [Customer](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/best-practice-twitter/customer.md)
- [Agent (Operator) or Supervisor](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/best-practice-twitter/agent-operator-or-supervisorr.md)
- [Twitter Gateway](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/twitter-gateway.md)
- [Facebook](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook.md)
- [Facebook Developers](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/facebook-developers.md)
- [Verify Your Business](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/verification-your-business.md)
- [How to Create Facebook App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/how-to-create-facebook-app.md)
- [Change Additional Information About the App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/how-to-create-facebook-app/change-additional-information-about-the-app.md)
- [How to Add Facebook Login Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/how-to-create-facebook-app/untitled.md)
- [How to Add Messenger Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/how-to-create-facebook-app/how-to-add-messenger-platform-to-your-facebook-app.md)
- [Permission And Feature](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/how-to-create-facebook-app/permission-and-feature.md)
- [Create New Page on Facebook](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/create-new-page-on-facebook.md)
- [Create a New Channel of Facebook](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/create-a-new-channel-of-facebook.md)
- [How to Add Webhooks Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/how-to-add-webhooks-platform-to-your-facebook-app.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/create-new-rule.md)
- [Mechanism for using BOT in Facebook Messenger](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/mechanism-for-using-bot-in-facebook-messenger..md)
- [How to Add an Email from My Facebook Account](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/how-to-add-an-email-from-my-facebook-account.md)
- [Best Practice Facebook](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/best-practice-facebook.md)
- [BOT](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/best-practice-facebook/bot.md)
- [Customer](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/best-practice-facebook/customer.md)
- [Agent (Operator) and Supervisor](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/best-practice-facebook/agent-operator.md)
- [Facebook Gateway](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/facebook-gateway.md)
- [WhatsApp Business API](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/whatsapp.md)
- [How to Set Up Whatsapp Business API](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/whatsapp/how-to-set-up-whatsapp-business.md)
- [Create New Whatsapp Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/whatsapp/create-new-whatsapp-channel.md)
- [How to Add New Whatsapp Channel Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/whatsapp/how-to-add-new-whatsapp-channel-rule.md)
- [Instagram Bussiness](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness.md)
- [How to Register as a Facebook Developers](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/how-to-register-as-a-facebook-developers.md)
- [Go To Developers Facebook](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/go-to-developers-facebook.md)
- [Verify Your Business](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/verify-your-business.md)
- [How to Create Facebook App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/how-to-create-facebook-app.md)
- [Change Additional Information About the App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/how-to-create-facebook-app/change-additional-information-about-the-app.md)
- [How to Add “Facebook Login” Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/how-to-add-facebook-login-platform-to-your-facebook-app.md)
- [Change Status Development Mode Into Public](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/change-status-development-mode-into-public.md)
- [How to Create New a Instagram Business Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/how-to-create-new-a-instagram-business-channel.md)
- [How to Add “Webhooks” Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/how-to-add-webhooks-platform-to-your-facebook-app.md)
- [How to Add “Instagram” Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/how-to-add-instagram-platform-to-your-facebook-app.md)
- [How to Add Permissions and Feature](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/how-to-add-permissions-and-feature.md)
- [How to Create a New Instagram Business Channel Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/how-to-create-a-new-instagram-business-channel-rule.md)
- [Result of Create New Instagram Business Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/result-of-create-new-instagram-business-channel.md)
- [Best Practice Instagram](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/best-practice-instagram.md)
- [Instagram Gateway](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/instagram-bussiness/instagram-gateway.md)
- [Line](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/line.md)
- [Create New Line Official Account](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/line/create-new-line-official-account.md)
- [Create Line Developer](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/line/create-line-developer.md)
- [Create a New Channel of Line Account](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/line/create-a-new-channel-of-line-account.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/line/create-new-rule.md)
- [Result of Create New Line Account Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/line/result-of-create-new-channel-account.md)
- [Skype](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/skype.md)
- [Create a Bot With Microsoft Bot Framework and Microsoft Azure](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/skype/create-a-bot-with-microsoft-bot-framework-and-microsoft-azure.md)
- [Create a New Channel of Skype](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/skype/create-a-new-channel-of-skype.md)
- [Create New Skype Account](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/skype/create-new-skype-account.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/skype/create-new-rule.md)
- [Result of Create New Skype Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/skype/result-of-create-new-skype-channel.md)
- [App Follow](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/app-follow.md)
- [Create a New Channel of App Follow](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/app-follow/create-new-channel-of-app-follow.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/app-follow/how-to-add-appfollow-channel-rule.md)
- [How to Create Ticket on App Follow](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/app-follow/how-to-create-ticket-on-app-follow.md)
- [YouTube](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/youtube.md)
- [Create a New Channel on  YouTube](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/youtube/create-a-new-channel-on-youtube.md)
- [How to Create YouTube API Credentials](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/youtube/how-to-create-youtube-api-credentials.md)
- [Create a New Channel of YouTube](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/youtube/create-a-new-channel-of-youtube.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/youtube/create-new-rule.md)
- [Result of Create New Youtube Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/youtube/result-of-create-new-youtube-channel.md)
- [Smartcall](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/smartcall.md)
- [Create a New Channel of Smartcall](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/smartcall/create-new-channel-of-smartcall.md)
- [Add Telephony Credentials](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/smartcall/add-telephony-credentials.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/smartcall/add-new-rule-for-smartcall.md)
- [Result of Create New Smartcall Channel](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/smartcall/result-of-create-new-smartcall-channel.md)
- [Live Chat Designer](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer.md)
- [New Design](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/new-design.md)
- [Style](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/new-design/style.md)
- [Live Chat Connection](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/new-design/live-chat-connection.md)
- [On Boarding Form](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/new-design/on-boarding-form.md)
- [Livechat Label](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/new-design/livechat-label.md)
- [Messaging Setting](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/new-design/messaging-setting.md)
- [Member Mode](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/member-mode.md)
- [Queue](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/queue.md)
- [Error Message](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/error-message.md)
- [Voice and Speech](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/voice-and-speech.md)
- [Campaign](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/campaign.md)
- [Service Hour](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/service-hour.md)
- [Generate Script](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/generate-script.md)
- [View Script Widget](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/view-script-widget.md)
- [Edit Widget](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/edit-widget.md)
- [Remove Widget](https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/remove-widget.md)
- [Third-Party Integration](https://docs.3dolphins.ai/5.1.x/integration/third-party-integration.md)
- [Operator Shift](https://docs.3dolphins.ai/5.1.x/employee/operator-shift.md)
- [Add New Shift](https://docs.3dolphins.ai/5.1.x/employee/operator-shift/add-new-shift.md)
- [Edit an Existing Shift](https://docs.3dolphins.ai/5.1.x/employee/operator-shift/edit-an-existing-shift.md)
- [Assign Operator Shift](https://docs.3dolphins.ai/5.1.x/employee/operator-shift/assign-operator-shift.md)
- [Delete Shift](https://docs.3dolphins.ai/5.1.x/employee/operator-shift/delete-shift.md)
- [Shift Mapping](https://docs.3dolphins.ai/5.1.x/employee/shift-mapping.md)
- [Upload Agent’s Attendance](https://docs.3dolphins.ai/5.1.x/employee/shift-mapping/upload-agents-attendance.md)
- [Edit an Existing Shift](https://docs.3dolphins.ai/5.1.x/employee/shift-mapping/edit-an-existing-shift.md)
- [Delete Shift](https://docs.3dolphins.ai/5.1.x/employee/shift-mapping/delete-shift.md)
- [Filter Shift](https://docs.3dolphins.ai/5.1.x/employee/shift-mapping/filter-shift.md)
- [Operator Target](https://docs.3dolphins.ai/5.1.x/employee/operator-target.md)
- [Add Multiple Target](https://docs.3dolphins.ai/5.1.x/employee/operator-target/add-multiple-target.md)
- [Add Operators Target (Independent Target)](https://docs.3dolphins.ai/5.1.x/employee/operator-target/add-operators-target-independent-target.md)
- [Public Post](https://docs.3dolphins.ai/5.1.x/marketing/public-post.md)
- [Create New Public Post](https://docs.3dolphins.ai/5.1.x/marketing/public-post/create-new-public-post.md)
- [Upload File](https://docs.3dolphins.ai/5.1.x/marketing/public-post/create-new-public-post/upload-file.md)
- [Schedule, Post, and Draft](https://docs.3dolphins.ai/5.1.x/marketing/public-post/create-new-public-post/schedule-post-and-draft.md)
- [Filter and Search Public Post](https://docs.3dolphins.ai/5.1.x/marketing/public-post/filter-and-search.md)
- [Notification](https://docs.3dolphins.ai/5.1.x/marketing/notification.md)
- [Create Notification](https://docs.3dolphins.ai/5.1.x/marketing/notification/create-notification.md)
- [Account & Recipients](https://docs.3dolphins.ai/5.1.x/marketing/notification/create-notification/account-and-recipients.md)
- [Message](https://docs.3dolphins.ai/5.1.x/marketing/notification/create-notification/message.md)
- [Send or Schedule](https://docs.3dolphins.ai/5.1.x/marketing/notification/create-notification/send-or-schedule.md)
- [Filter and Search Notification](https://docs.3dolphins.ai/5.1.x/marketing/notification/filter-and-search-notification.md)
- [Edit and Delete Notification](https://docs.3dolphins.ai/5.1.x/marketing/notification/edit-and-delete-notification.md)
- [Template](https://docs.3dolphins.ai/5.1.x/marketing/template.md)
- [Request Template](https://docs.3dolphins.ai/5.1.x/marketing/template/request-template.md)
- [Header Template](https://docs.3dolphins.ai/5.1.x/marketing/template/request-template/header-template.md)
- [Body Template](https://docs.3dolphins.ai/5.1.x/marketing/template/request-template/body-template.md)
- [Footer Template](https://docs.3dolphins.ai/5.1.x/marketing/template/request-template/footer-template.md)
- [Buttons Template](https://docs.3dolphins.ai/5.1.x/marketing/template/request-template/buttons-template.md)
- [Filter and Search Template](https://docs.3dolphins.ai/5.1.x/marketing/template/filter-and-search-template.md)
- [Delete Template](https://docs.3dolphins.ai/5.1.x/marketing/template/delete-template.md)
- [Audience](https://docs.3dolphins.ai/5.1.x/marketing/audience.md)
- [Create New Audience](https://docs.3dolphins.ai/5.1.x/marketing/audience/create-new-audience.md)
- [Edit and Delete Existing Audience](https://docs.3dolphins.ai/5.1.x/marketing/audience/edit-and-delete-existing-audience.md)
- [Import Audience](https://docs.3dolphins.ai/5.1.x/marketing/audience/import-audience.md)
- [Create New Audience Group](https://docs.3dolphins.ai/5.1.x/marketing/audience/create-new-audience-group.md)
- [Edit and Delete Existing Audience Group](https://docs.3dolphins.ai/5.1.x/marketing/audience/edit-and-delete-existing-audience-1.md)
- [Search Feature](https://docs.3dolphins.ai/5.1.x/marketing/audience/search-feature.md)
- [Maker Checker](https://docs.3dolphins.ai/5.1.x/marketing/maker-checker.md)
- [Public Post Maker](https://docs.3dolphins.ai/5.1.x/marketing/maker-checker/public-post-maker.md)
- [Public Post Checker](https://docs.3dolphins.ai/5.1.x/marketing/maker-checker/public-post-checker.md)
- [Notification Maker](https://docs.3dolphins.ai/5.1.x/marketing/maker-checker/notification-maker.md)
- [Notification Checker](https://docs.3dolphins.ai/5.1.x/marketing/maker-checker/notification-checker.md)
- [Lead](https://docs.3dolphins.ai/5.1.x/sales-activity/lead.md)
- [Create New Lead](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/create-new-lead.md)
- [Detail Lead](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/detail-lead.md)
- [Contact Info](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/detail-lead/contact-info.md)
- [Company Info](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/detail-lead/company-info.md)
- [Transfer Lead Ownership](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/detail-lead/transfer-ownership.md)
- [Note](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/detail-lead/note.md)
- [Task](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/detail-lead/task.md)
- [Filter and Search Lead](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/filter-and-search-lead.md)
- [Lead Automation](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/lead-automation.md)
- [Automation Component](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/lead-automation/automation-component.md)
- [Create Automation](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/lead-automation/create-automation.md)
- [Duplicate and Delete Automation](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/lead-automation/duplicate-and-delete-automation.md)
- [Convert Lead to Deal or Archive Lead](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/convert-lead-to-deal-or-archive-lead.md)
- [Unarchive Lead](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/unarchive-lead.md)
- [Delete Lead](https://docs.3dolphins.ai/5.1.x/sales-activity/lead/delete-lead.md)
- [Deal](https://docs.3dolphins.ai/5.1.x/sales-activity/deal.md)
- [Create New Deal](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/create-new-deal.md)
- [Detail Deal](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/detail-deal.md)
- [Add Product on Deal](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/detail-deal/add-product-on-deal.md)
- [Contact Info](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/detail-deal/contact-info.md)
- [Company Info](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/detail-deal/company-info.md)
- [Transfer Deal Ownership](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/detail-deal/transfer-deal-ownership.md)
- [Note](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/detail-deal/note.md)
- [Task](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/detail-deal/task.md)
- [Add On-Site Visit](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/detail-deal/add-on-site-visit.md)
- [Transfer Deal to Another Pipeline](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/transfer-deal-to-another-pipeline.md)
- [Pipeline](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/pipeline.md)
- [Add New Pipeline](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/pipeline/add-new-pipeline.md)
- [Edit Pipeline](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/pipeline/edit-pipeline.md)
- [Delete Pipeline](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/pipeline/delete-pipeline.md)
- [Filter, Sort, and Search Deal](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/filter-sort-and-search-deal.md)
- [Advanced Setting](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/advanced-setting.md)
- [Closed Deal to Won or Lost Deal](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/closed-deal-to-won-or-lost-deal.md)
- [Delete Deal](https://docs.3dolphins.ai/5.1.x/sales-activity/deal/delete-deal.md)
- [Contact](https://docs.3dolphins.ai/5.1.x/sales-activity/contact.md)
- [Create New Contact](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/create-new-contact.md)
- [Detail Contact](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/detail-contact.md)
- [Switch and Unlink Companies](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/detail-contact/switch-and-unlink-companies.md)
- [Add Deal](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/detail-contact/add-deal.md)
- [Set Contact as VIP](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/detail-contact/set-contact-as-vip.md)
- [Block and Unblock Contact](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/detail-contact/block-and-unblock-contact.md)
- [Merge Contact](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/detail-contact/merge-contact.md)
- [Note](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/detail-contact/note.md)
- [Task](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/detail-contact/task.md)
- [Delete Contact](https://docs.3dolphins.ai/5.1.x/sales-activity/contact/delete-contact.md)
- [Company](https://docs.3dolphins.ai/5.1.x/sales-activity/company.md)
- [Create New Company](https://docs.3dolphins.ai/5.1.x/sales-activity/company/create-new-company.md)
- [Detail Company](https://docs.3dolphins.ai/5.1.x/sales-activity/company/detail-company.md)
- [Search Company and Configuration Table](https://docs.3dolphins.ai/5.1.x/sales-activity/company/search-company-and-configuration-table.md)
- [Delete Company](https://docs.3dolphins.ai/5.1.x/sales-activity/company/delete-company.md)
- [Product](https://docs.3dolphins.ai/5.1.x/sales-activity/product.md)
- [Create New Product](https://docs.3dolphins.ai/5.1.x/sales-activity/product/create-new-product.md)
- [Detail Product](https://docs.3dolphins.ai/5.1.x/sales-activity/product/detail-product.md)
- [Open Deals](https://docs.3dolphins.ai/5.1.x/sales-activity/product/detail-product/open-deals.md)
- [Stock and Restock Product](https://docs.3dolphins.ai/5.1.x/sales-activity/product/detail-product/stock-and-restock-product.md)
- [Transfer Product Ownership](https://docs.3dolphins.ai/5.1.x/sales-activity/product/detail-product/transfer-product-ownership.md)
- [Note](https://docs.3dolphins.ai/5.1.x/sales-activity/product/detail-product/note.md)
- [Filter and Search Product](https://docs.3dolphins.ai/5.1.x/sales-activity/product/detail-product/filter-and-search-product.md)
- [Configuration Table](https://docs.3dolphins.ai/5.1.x/sales-activity/product/configuration-table.md)
- [Delete Product](https://docs.3dolphins.ai/5.1.x/sales-activity/product/delete-product.md)
- [Introduction](https://docs.3dolphins.ai/5.1.x/customer-service/introduction.md)
- [Customer Support](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard.md): Customer Support
- [Monitoring Dashboard Agent](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/monitoring-dashboard-agent.md)
- [Monitoring Dashboard Supervisor](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/monitoring-dashboard-supervisor.md)
- [Search in Dashboard](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/search-in-dashboard.md)
- [Change Status Agent](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/change-status-agent.md)
- [Reply Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/reply-ticket.md)
- [Send File or Attachment](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment.md)
- [Send File](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/send-file.md)
- [Send Library](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/send-library.md)
- [Send Form](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/send-form.md)
- [Chat History](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/chat-history.md)
- [Send FAQ](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/send-faq.md)
- [Video Conference Call](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/video-conference-call.md)
- [Watermark](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/watermark.md)
- [Ticket Activity](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-activity.md)
- [Add Customer Case](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-activity/add-customer-case.md)
- [Add Task based on Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md)
- [Customer Identify](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-activity/customer-identify.md)
- [Ticket Priority](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-priority.md)
- [Ticket Notification](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-notification.md)
- [Filter Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/filter-ticket.md)
- [Team Member](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/team-member.md)
- [Escalated Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/escalated-ticket.md)
- [Transferred Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/transferred-ticket.md)
- [Reassign Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/reassign-ticket.md)
- [Takeover Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/takeover-ticket.md)
- [Closed Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/closed-ticket.md)
- [Share Ticket Link](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/share-ticket-link.md)
- [View Chat History](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/view-chat-history.md)
- [Merge and Unmerge Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/merge-and-unmerge-ticket.md)
- [Merge Contact](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/merge-contact-suggestion.md)
- [Blocked Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/blocked-ticket.md)
- [Reopen Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/reopen-ticket.md)
- [Canned Message](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/canned-message.md)
- [How to Find FAQ](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-find-faq.md)
- [How to Export Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-export-ticket.md)
- [How to Create Outbound Email](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-create-outbound-message.md)
- [How to Create Offline Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-create-outbound-ticket.md)
- [View Assignment Rule](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/view-assignment-rule.md)
- [Customer Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact.md)
- [Create New Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/create-new-contact.md)
- [Edit Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/edit-contact.md)
- [Case Timeline](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/case-timeline.md)
- [Chat History](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/chat-history.md)
- [Merge Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/merge-contact-suggestion.md)
- [New Email Message](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/new-email-message.md)
- [Blocked Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/blocked-contact.md)
- [Remove Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/remove-contact.md)
- [Ticket Automation](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation.md)
- [Automation Component](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/automation-component.md)
- [Tag, Severity and Process Flow](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/tag-severity-and-process-flow.md)
- [On Idle Trigger Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/on-idle-trigger-ticket.md)
- [Auto Greeting with Time Based Response](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/auto-greeting-with-time-based-response.md)
- [Bypass Ticket Distribution for High Profile Customer](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/bypass-ticket-distribution-for-high-profile-customer.md)
- [Rule Management](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management.md)
- [Add New Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/add-new-rule.md)
- [Add Team Members](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/add-team-members.md)
- [Add Rule Criteria](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/add-rule-criteria.md)
- [Configuration Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/configuration-rule.md)
- [SLA Settings](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/configuration-rule/sla-settings.md)
- [Assignment](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/configuration-rule/assignment.md)
- [Service Hour](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/configuration-rule/service-hour.md)
- [Clone Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/clone-rule.md)
- [Remove Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/remove-rule.md)
- [Filter Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/filter-rule.md)
- [Reload Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/reload-rule.md)
- [Form Management](https://docs.3dolphins.ai/5.1.x/customer-service/form-management.md)
- [Form Records](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-records.md)
- [Filter Form Records](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-records/filter-form-records.md)
- [Download Form Records](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-records/download-form-records.md)
- [Form Builder](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder.md)
- [Create New Form Builder](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/create-new-form-builder.md)
- [Settings](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/create-new-form-builder/settings.md)
- [Generate Link](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md)
- [Edit Form Builder](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/edit-form-builder.md)
- [Remove Form Builder](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/remove-form-builder.md)
- [Paragraph Classifier](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier.md)
- [Add New Classifier Module](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/add-new-classifier-module.md)
- [Add Classifier](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/add-classifier.md)
- [Add Tags to Chat Tickets](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/add-tags-to-chat-tickets.md)
- [Edit Classifier](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/edit-classifier.md)
- [Remove Classifier](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/remove-classifier.md)
- [Email Template](https://docs.3dolphins.ai/5.1.x/customer-service/email-template.md)
- [New Email Template](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/new-email-template.md)
- [Edit Email Template](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/edit-existing-email-template.md)
- [Remove Email Template](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/remove-email-template.md)
- [Email Signature](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/email-signature.md)
- [Auto-Reply](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/auto-reply.md)
- [Auxiliary Mapping](https://docs.3dolphins.ai/5.1.x/customer-service/auxiliary-mapping.md)
- [Create a New Agent Status](https://docs.3dolphins.ai/5.1.x/customer-service/auxiliary-mapping/create-a-new-agent-status.md)
- [Edit an Existing Agent Status](https://docs.3dolphins.ai/5.1.x/customer-service/auxiliary-mapping/edit-an-existing-agent-status.md)
- [Remove Agent Status](https://docs.3dolphins.ai/5.1.x/customer-service/auxiliary-mapping/remove-agent-status.md)
- [Performance Rating](https://docs.3dolphins.ai/5.1.x/quality-assurance/performance-rating.md)
- [Add Appraisal](https://docs.3dolphins.ai/5.1.x/quality-assurance/performance-rating/add-appraisal.md)
- [Transfer Appraisal Report](https://docs.3dolphins.ai/5.1.x/quality-assurance/performance-rating/transfer-appraisal-report.md)
- [Change Appraisal](https://docs.3dolphins.ai/5.1.x/quality-assurance/performance-rating/change-appraisal.md)
- [Filter Ticket](https://docs.3dolphins.ai/5.1.x/quality-assurance/performance-rating/filter-ticket.md)
- [Customer Feedback](https://docs.3dolphins.ai/5.1.x/quality-assurance/customer-feedback.md)
- [Feedback Template](https://docs.3dolphins.ai/5.1.x/quality-assurance/feedback-template.md)
- [Create New Feedback Question](https://docs.3dolphins.ai/5.1.x/quality-assurance/feedback-template/create-new-feedback-question.md)
- [Agent Rating Survey](https://docs.3dolphins.ai/5.1.x/quality-assurance/feedback-template/create-new-feedback-question/agent-rating-survey.md)
- [NPS Survey](https://docs.3dolphins.ai/5.1.x/quality-assurance/feedback-template/create-new-feedback-question/nps-survey.md)
- [Activate Feedback Template](https://docs.3dolphins.ai/5.1.x/quality-assurance/feedback-template/activate-feedback-template.md)
- [Edit an Existing Template](https://docs.3dolphins.ai/5.1.x/quality-assurance/feedback-template/edit-an-existing-template.md)
- [Delete Feedback Template](https://docs.3dolphins.ai/5.1.x/quality-assurance/feedback-template/delete-feedback-template.md)
- [Rating Criteria](https://docs.3dolphins.ai/5.1.x/quality-assurance/rating-criteria.md)
- [Add New Template Criteria](https://docs.3dolphins.ai/5.1.x/quality-assurance/rating-criteria/add-new-template-criteria.md)
- [Add Criteria](https://docs.3dolphins.ai/5.1.x/quality-assurance/rating-criteria/add-criteria.md)
- [Active and Inactive Template](https://docs.3dolphins.ai/5.1.x/quality-assurance/rating-criteria/active-and-inactive-template.md)
- [Duplicate Template Criteria](https://docs.3dolphins.ai/5.1.x/quality-assurance/rating-criteria/duplicate-template-criteria.md)
- [Delete Template Criteria](https://docs.3dolphins.ai/5.1.x/quality-assurance/rating-criteria/delete-template-criteria.md)
- [Bot Manager](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager.md)
- [Create New Bot](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot.md)
- [Attach Dialog](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/attach-dialog.md)
- [Attach FAQ](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/attach-faq.md)
- [Channel Deployment](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/channel-deployment.md)
- [Timeout Message](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/timeout-message.md)
- [Unrecognized Setting](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/unrecognized-setting.md)
- [Fallback Message](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/fallback-message.md)
- [3Dolphins Think Integration](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/3dolphins-think-integration.md)
- [Bot Option Configuration](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/bot-option-configuration.md)
- [Bot Assistant](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/bot-assistant.md)
- [Bot Contextual](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/bot-contextual.md)
- [Bot Language](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/bot-language.md)
- [Bot Profile Settings](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/bot-profile-settings.md)
- [General Synonym](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/general-synonym.md)
- [Evaluate BOT](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/evaluate-bot.md)
- [Create Validation Script](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/evaluate-bot/create-validation-script.md)
- [Validate the Script](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/evaluate-bot/validate-the-script.md)
- [Upload Script Validation](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/evaluate-bot/upload-script-validation.md)
- [Automatic Detection Language](https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/automatic-detection-language.md)
- [Process Flow](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow.md)
- [Component of Workflow](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow.md)
- [Webhook](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/webhook.md)
- [Execute Command](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/execute-command.md)
- [HTTP Request](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/http-request.md)
- [MVEL Function](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/mvel-function.md)
- [Execute Workflow](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/execute-workflow.md)
- [Timer Interval](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/timer-interval.md)
- [Send Message](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/send-message.md)
- [Send Email](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/send-email.md)
- [Show Growl](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/show-growl.md)
- [Connector Setting](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/component-of-workflow/connector-setting.md)
- [Integration](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/integration.md)
- [List of Workflow](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/list-of-workflow.md)
- [Edit Workflow](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/edit-workflow.md)
- [Remove Workflow](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/remove-workflow.md)
- [Workflow Log](https://docs.3dolphins.ai/5.1.x/bot-settings/process-flow/workflow-log.md)
- [Dialog Flows](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows.md)
- [Create New Dialog](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/untitled-1.md)
- [Intention and Entity](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/untitled-1/defined-intention-and-entity-from-user-response.md)
- [Prompt Response](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response.md)
- [Integration](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/untitled-1/integration-dialog.md)
- [Configuration](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/untitled-1/configuration-final-response.md)
- [Build Dialog Model](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/untitled-1/build-dialog-model.md)
- [Test the Dialog on Bot Emulator](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/untitled-1/test-the-dialog-on-bot-emulator.md)
- [Search and Filter Dialog](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/search-and-filter-dialog.md)
- [Switch Dialog](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/switch-dialog.md)
- [Change Contact Name](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/change-contact-name.md)
- [Get Customer](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/get-customer.md)
- [Get User Token](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/get-user-token.md)
- [API Configuration](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/api-configuration.md)
- [3Dolphins SRM Bot Macro Commands](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/3dolphins-srm-bot-macro-commands.md)
- [JSON Body Request for 3Dolphins SRM Dialog Rest Integration](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/json-body-request-for-3dolphins-srm-dialog-rest-integration.md)
- [JSON Body Response for 3Dolphins SRM Dialog Rest Integration](https://docs.3dolphins.ai/5.1.x/bot-settings/dialog-flows/json-body-response-for-3dolphins-srm-dialog-rest-integration.md)
- [FAQ Knowledge](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-knowledge.md)
- [Create New FAQ Knowledge](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-knowledge/create-new-faq-knowledge.md)
- [FAQ Knowledge Contextual](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-knowledge/faq-knowledge-contextual.md)
- [How to Show Fallback](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-knowledge/how-to-show-fallback.md)
- [Remove, Edit and Clone Knowledge](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-knowledge/remove-faq-knowledge.md)
- [Search and Filter Knowledge](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-knowledge/search-and-filter-knowledge.md)
- [Macro First Name and Last Name](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-knowledge/macro-first-name-and-last-name.md)
- [FAQ Suggestion](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-suggestion.md)
- [Mechanism of Using FAQ Suggestion](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-suggestion/mechanism-of-using-faq-suggestion.md)
- [Digital Library](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library.md)
- [Create New Digital Library](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library/create-new-digital-library.md)
- [Send Card](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library/create-new-digital-library/send-card.md)
- [Send Option](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library/create-new-digital-library/send-option.md)
- [Send Image](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library/create-new-digital-library/send-image.md)
- [Send Document](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library/create-new-digital-library/send-document.md)
- [Send Video](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library/create-new-digital-library/send-video.md)
- [Send Audio](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library/create-new-digital-library/send-audio.md)
- [Edit Digital Library](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library/edit-digital-library.md)
- [Remove Digital Library](https://docs.3dolphins.ai/5.1.x/bot-settings/digital-library/remove-digital-library.md)
- [Page Builder](https://docs.3dolphins.ai/5.1.x/bot-settings/page-builder.md)
- [Add New Page](https://docs.3dolphins.ai/5.1.x/bot-settings/page-builder/add-new-page.md)
- [New Page Feature](https://docs.3dolphins.ai/5.1.x/bot-settings/page-builder/add-new-page/new-page-feature.md)
- [Edit Page Builder](https://docs.3dolphins.ai/5.1.x/bot-settings/page-builder/edit-page-builder.md)
- [Generate Link Page](https://docs.3dolphins.ai/5.1.x/bot-settings/page-builder/generate-link-page.md)
- [Download Raw Data of Pages as JSON Format](https://docs.3dolphins.ai/5.1.x/bot-settings/page-builder/download-raw-data-of-pages-as-json-format.md)
- [Remove Page Builder](https://docs.3dolphins.ai/5.1.x/bot-settings/page-builder/remove-page-builder.md)
- [Payment Library](https://docs.3dolphins.ai/5.1.x/bot-settings/payment-library.md)
- [Add New Payment](https://docs.3dolphins.ai/5.1.x/bot-settings/payment-library/add-new-payment.md)
- [Edit Payment Library](https://docs.3dolphins.ai/5.1.x/bot-settings/payment-library/edit-payment-library.md)
- [Delete Payment Library](https://docs.3dolphins.ai/5.1.x/bot-settings/payment-library/delete-payment-library.md)
- [Think Paragraph](https://docs.3dolphins.ai/5.1.x/bot-settings/think-paragraph.md)
- [Add Document (Article)](https://docs.3dolphins.ai/5.1.x/bot-settings/think-paragraph/add-document-article.md)
- [Edit Document (Article)](https://docs.3dolphins.ai/5.1.x/bot-settings/think-paragraph/edit-document-article.md)
- [Ask Question Article](https://docs.3dolphins.ai/5.1.x/bot-settings/think-paragraph/ask-question-article.md)
- [Delete Document (Article)](https://docs.3dolphins.ai/5.1.x/bot-settings/think-paragraph/delete-document-article.md)
- [Think Paragraph Configuration](https://docs.3dolphins.ai/5.1.x/bot-settings/think-paragraph/think-paragraph-configuration.md)
- [Live Agent](https://docs.3dolphins.ai/5.1.x/analytic/live-agent.md)
- [Conversation History](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/conversation-history.md)
- [Appraisal Report](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/appraisal-report.md)
- [Channel Interaction](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/channel-interaction.md)
- [Channel Group SLA](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/channel-group-sla.md)
- [Live Agent SLA](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/live-agent-sla.md)
- [Live Agent Performance](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/live-agent-performance.md)
- [Live Agent Productivity](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/live-agent-productivity.md)
- [Live Agent Rating](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/live-agent-rating.md)
- [Customer Rating](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/customer-rating.md)
- [Visitor Volume](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/visitor-volume.md)
- [Bot Visitor Volume](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/bot-visitor-volume.md)
- [Conversation Audit](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/conversation-audit.md)
- [User Access Audit](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/user-access-audit.md)
- [User AUX Audit](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/user-aux-audit.md)
- [Net Promotor Score](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/net-promotor-score.md)
- [Datetime Configuration](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/datetime-configuration.md)
- [Create New Service Analytic](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/create-new-service-analytic.md)
- [Virtual Agent](https://docs.3dolphins.ai/5.1.x/analytic/virtual-agent.md)
- [Bot Overview](https://docs.3dolphins.ai/5.1.x/analytic/virtual-agent/bot-overview.md)
- [Intent Data](https://docs.3dolphins.ai/5.1.x/analytic/virtual-agent/bot-overview/intent-data.md)
- [Intent Score](https://docs.3dolphins.ai/5.1.x/analytic/virtual-agent/bot-overview/intent-score.md)
- [Bot Engagement](https://docs.3dolphins.ai/5.1.x/analytic/virtual-agent/bot-engagement.md)
- [Business Service](https://docs.3dolphins.ai/5.1.x/analytic/virtual-agent/business-service.md)
- [Intents Fallback](https://docs.3dolphins.ai/5.1.x/analytic/virtual-agent/intents-fallback.md)
- [User Transaction](https://docs.3dolphins.ai/5.1.x/analytic/virtual-agent/user-transaction.md)
- [Employee](https://docs.3dolphins.ai/5.1.x/analytic/employee.md)
- [Operator Target](https://docs.3dolphins.ai/5.1.x/analytic/employee/operator-target.md)
- [Attendance Report](https://docs.3dolphins.ai/5.1.x/analytic/employee/attendance-report.md)
- [Task Report](https://docs.3dolphins.ai/5.1.x/analytic/employee/task-report.md)
- [Sales](https://docs.3dolphins.ai/5.1.x/analytic/sales.md)
- [Deal Progress](https://docs.3dolphins.ai/5.1.x/analytic/sales/deal-progress.md)
- [Deal Conversion](https://docs.3dolphins.ai/5.1.x/analytic/sales/deal-conversion.md)
- [Deal Overdue](https://docs.3dolphins.ai/5.1.x/analytic/sales/deal-overdue.md)
- [Deal Won](https://docs.3dolphins.ai/5.1.x/analytic/sales/deal-won.md)
- [Deal Lost](https://docs.3dolphins.ai/5.1.x/analytic/sales/deal-lost.md)
- [Filter Report](https://docs.3dolphins.ai/5.1.x/analytic/sales/filter-report.md)
- [Download Report](https://docs.3dolphins.ai/5.1.x/analytic/sales/download-report.md)
- [WhatsApp](https://docs.3dolphins.ai/5.1.x/analytic/whatsapp.md)
- [Wallboard](https://docs.3dolphins.ai/5.1.x/analytic/wallboard.md)
- [Wallboard Channel](https://docs.3dolphins.ai/5.1.x/analytic/wallboard/wallboard-channel.md)
- [Wallboard Agent](https://docs.3dolphins.ai/5.1.x/analytic/wallboard/wallboard-agent.md)
- [Wallboard Classifier](https://docs.3dolphins.ai/5.1.x/analytic/wallboard/wallboard-classifier.md)
- [Wallboard Configuration](https://docs.3dolphins.ai/5.1.x/analytic/wallboard/wallboard-configuration.md)
- [Service API](https://docs.3dolphins.ai/5.1.x/api/service-api.md)
- [Ping API](https://docs.3dolphins.ai/5.1.x/api/service-api/ping-api.md)
- [Get Token](https://docs.3dolphins.ai/5.1.x/api/service-api/get-token-1.md)
- [Auxiliary Mapping](https://docs.3dolphins.ai/5.1.x/api/service-api/auxiliary-mapping.md)
- [Channel Connector API](https://docs.3dolphins.ai/5.1.x/api/service-api/channel-connector-api.md)
- [Support Chart API](https://docs.3dolphins.ai/5.1.x/api/service-api/support-chart-api.md)
- [Contact API](https://docs.3dolphins.ai/5.1.x/api/service-api/contact-api.md)
- [File Upload Service](https://docs.3dolphins.ai/5.1.x/api/service-api/file-upload-service.md)
- [Form API](https://docs.3dolphins.ai/5.1.x/api/service-api/form-api.md)
- [Location API](https://docs.3dolphins.ai/5.1.x/api/service-api/location-api.md)
- [Marketing API](https://docs.3dolphins.ai/5.1.x/api/service-api/marketing-api.md)
- [WhatsApp Broadcast](https://docs.3dolphins.ai/5.1.x/api/service-api/marketing-api/create-whatsapp-broadcast.md)
- [Line Broadcast](https://docs.3dolphins.ai/5.1.x/api/service-api/marketing-api/create-line-broadcast.md)
- [Profile API](https://docs.3dolphins.ai/5.1.x/api/service-api/profile-api.md)
- [Push Notification API](https://docs.3dolphins.ai/5.1.x/api/service-api/push-notification-api.md)
- [Report API](https://docs.3dolphins.ai/5.1.x/api/service-api/report-api.md)
- [Ticket File Media API](https://docs.3dolphins.ai/5.1.x/api/service-api/ticket-file-media-api.md)
- [Operator API](https://docs.3dolphins.ai/5.1.x/api/service-api/operator-api.md)
- [Ticket API](https://docs.3dolphins.ai/5.1.x/api/service-api/ticket-api.md)
- [Supervisor API](https://docs.3dolphins.ai/5.1.x/api/service-api/supervisor-api.md)
- [Users API](https://docs.3dolphins.ai/5.1.x/api/service-api/users-api.md)
- [Email Outbound API](https://docs.3dolphins.ai/5.1.x/api/service-api/email-outbound-api.md)
- [Task API](https://docs.3dolphins.ai/5.1.x/api/service-api/task-api.md)
- [Bot API](https://docs.3dolphins.ai/5.1.x/api/bot-api.md)
- [Get Token](https://docs.3dolphins.ai/5.1.x/api/bot-api/get-token.md)
- [Get Bot Response](https://docs.3dolphins.ai/5.1.x/api/bot-api/get-bot-response.md)
- [Get Bot by Bot Id and Get list of Bots](https://docs.3dolphins.ai/5.1.x/api/bot-api/get-bot-by-bot-id-and-get-list-of-bots.md)
- [Get Bot Deployment Channel by Bot Id](https://docs.3dolphins.ai/5.1.x/api/bot-api/get-bot-deployment-channel-by-bot-id.md)
- [Get Bot FAQ Modules by Bot Id](https://docs.3dolphins.ai/5.1.x/api/bot-api/get-bot-faq-modules-by-bot-id.md)
- [Get Bot Dialogs by Bot Id](https://docs.3dolphins.ai/5.1.x/api/bot-api/get-bot-dialogs-by-bot-id.md)
- [Get Bot Responses by Bot Id and User Message](https://docs.3dolphins.ai/5.1.x/api/bot-api/get-bot-responses-by-bot-id-and-user-message.md)
- [NLP API](https://docs.3dolphins.ai/5.1.x/api/bot-api/npl-api.md)
- [Think Paragraph API](https://docs.3dolphins.ai/5.1.x/api/bot-api/think-paragraph-api.md)
- [Sales API](https://docs.3dolphins.ai/5.1.x/api/sales-api.md)
- [Get Token](https://docs.3dolphins.ai/5.1.x/api/sales-api/get-token.md)
- [Company API](https://docs.3dolphins.ai/5.1.x/api/sales-api/company-api.md)
- [Product API](https://docs.3dolphins.ai/5.1.x/api/sales-api/product-api.md)
- [Pipeline API](https://docs.3dolphins.ai/5.1.x/api/sales-api/pipeline-api.md)
- [Deal API](https://docs.3dolphins.ai/5.1.x/api/sales-api/deal-api.md)
- [Notes API](https://docs.3dolphins.ai/5.1.x/api/sales-api/notes-api.md)
- [Lead API](https://docs.3dolphins.ai/5.1.x/api/sales-api/lead-api.md)

## 5.1 ID

- [Get Started](https://docs.3dolphins.ai/5.1.x-1/master.md)
- [Pre-Requisite](https://docs.3dolphins.ai/5.1.x-1/3dolphins-specification.md)
- [FAQ User](https://docs.3dolphins.ai/5.1.x-1/faq-user.md)
- [User Management](https://docs.3dolphins.ai/5.1.x-1/faq-user/user-management.md)
- [Apa yang Dilakukan Jika User Masih Memiliki Active Session?](https://docs.3dolphins.ai/5.1.x-1/faq-user/user-management/apa-yang-dilakukan-jika-user-masih-memiliki-active-session.md)
- [Apa yang Harus Dilakukan Jika User Terkunci?](https://docs.3dolphins.ai/5.1.x-1/faq-user/user-management/apa-yang-harus-dilakukan-jika-user-terkunci.md)
- [Ticket Management](https://docs.3dolphins.ai/5.1.x-1/faq-user/ticket-management.md)
- [Apa yang Harus Dilakukan Jika Tiket Tidak Masuk ke Tab Inbox?](https://docs.3dolphins.ai/5.1.x-1/faq-user/ticket-management/apa-yang-harus-dilakukan-jika-tiket-tidak-masuk-ke-tab-inbox.md)
- [Bot Settings](https://docs.3dolphins.ai/5.1.x-1/faq-user/bot-settings.md)
- [Apa yang Harus Dilakukan Jika Bot Tidak Ada Respon?](https://docs.3dolphins.ai/5.1.x-1/faq-user/bot-settings/apa-yang-harus-dilakukan-jika-bot-tidak-ada-respon.md)
- [Apa yang Harus Dilakukan Jika Bot Tidak Merespons Seperti Yang Diharapkan?](https://docs.3dolphins.ai/5.1.x-1/faq-user/bot-settings/apa-yang-harus-dilakukan-jika-bot-tidak-merespons-seperti-yang-diharapkan.md)
- [Data Settings](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings.md)
- [Apa App Server, Web Server, dan Database yang Digunakan Oleh Chatbot 3Dolphins SRM?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/apa-app-server-web-server-dan-database-yang-digunakan-oleh-chatbot-3dolphins-srm.md)
- [Saat ChatBot Dijalankan di Linux. Proses Apa yang Running Untuk Menandakan Aplikasi Sedang Berjalan?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/saat-chatbot-dijalankan-di-linux.-proses-apa-yang-running-menandakan-bahwa-aplikasi-sedang-berjalan.md)
- [Jika Proses Mengalami Berhenti (fall) yang Tidak Normal. Apa yang Harus Dilakukan?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/jika-proses-mengalami-berhenti-fall-yang-tidak-normal.-apa-yang-harus-dilakukan.md)
- [Bagaimana Cara Memantau 3rd-Party Service?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/bagaimana-cara-memantau-3rd-party-service.md)
- [Tentang Performance Monitoring. Bisakah Dipantau dan Apakah Memiliki Dashboard?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/tentang-performance-monitoring.-bisakah-untuk-dipantau-dan-apakah-memiliki-dashboard-tersendiri.md)
- [Apa yang Perlu di-Backup?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/apa-yang-perlu-di-backup.md)
- [Bagaimana Cara Backup Solr? Apakah Ada Menu dari Aplikasi Untuk Melakukan Backup?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/bagaimana-cara-backup-solr-apakah-ada-menu-dari-aplikasi-untuk-melakukan-backup.md)
- [Siklus Backup Apa yang Digunakan? Full atau Incremental?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/siklus-backup-apa-yang-digunakan-full-atau-incremental.md)
- [Data Apa Saja yang Disimpan di Server?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/data-apa-saja-yang-disimpan-di-server.md)
- [Prosedur Data Housekeeping dan Technical Guideline. Apakah Ada Menu di Apps?](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/prosedur-data-housekeeping-dan-technical-guideline.-apakah-ada-menu-dari-apps.md)
- [Cara Mengkonversi Field Milliseconds API Menjadi Format Date Apache Solr Menggunakan Microsoft Excel](https://docs.3dolphins.ai/5.1.x-1/faq-user/data-settings/cara-mengkonversi-field-milliseconds-api-menjadi-format-date-apache-solr-menggunakan-microsoft-excel.md)
- [Task Management](https://docs.3dolphins.ai/5.1.x-1/task-management/task-management.md)
- [Task Feature](https://docs.3dolphins.ai/5.1.x-1/task-management/task-management/task-feature.md)
- [Create Task](https://docs.3dolphins.ai/5.1.x-1/task-management/task-management/create-task.md)
- [Edit Task](https://docs.3dolphins.ai/5.1.x-1/task-management/task-management/edit-task.md)
- [Detail Task Feature](https://docs.3dolphins.ai/5.1.x-1/task-management/task-management/detail-task-feature.md)
- [User Privilege](https://docs.3dolphins.ai/5.1.x-1/administration/user-privilage.md)
- [User Role and Permission Level](https://docs.3dolphins.ai/5.1.x-1/administration/user-privilage/user-role-and-permission-level.md)
- [Grant and Revoke Module Access](https://docs.3dolphins.ai/5.1.x-1/administration/user-privilage/grant-and-revoke-module-access.md)
- [Create New Privilege](https://docs.3dolphins.ai/5.1.x-1/administration/user-privilage/create-new-privilege.md)
- [Remove Privilege](https://docs.3dolphins.ai/5.1.x-1/administration/user-privilage/remove-privilege.md)
- [User Management](https://docs.3dolphins.ai/5.1.x-1/administration/user-management.md)
- [Group](https://docs.3dolphins.ai/5.1.x-1/administration/user-management/group.md)
- [User](https://docs.3dolphins.ai/5.1.x-1/administration/user-management/user.md)
- [Blocked](https://docs.3dolphins.ai/5.1.x-1/administration/user-management/blocked.md)
- [Active](https://docs.3dolphins.ai/5.1.x-1/administration/user-management/active.md)
- [Upload](https://docs.3dolphins.ai/5.1.x-1/administration/user-management/upload.md)
- [Dual Control](https://docs.3dolphins.ai/5.1.x-1/administration/user-management/dual-control.md)
- [Team Collaboration Chat](https://docs.3dolphins.ai/5.1.x-1/administration/user-management/team-collaboration-chat.md)
- [System Settings](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting.md)
- [Ticket Configuration](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration.md)
- [Number of Ticket History](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/number-of-ticket-history.md)
- [Reply Signature](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/reply-signature.md)
- [Enable Watermark on Attachment](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/enable-watermark-on-attachment.md)
- [Operator Allow Ticket Redistribute](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/operator-allow-ticket-redistribute.md)
- [Pop-Up Chat On Idle](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/pop-up-chat-on-idle.md)
- [Severity Required Before Closed](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/severity-required-before-closed.md)
- [Auto Send Feedback](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/auto-send-feedback.md)
- [Claim Ticket Count](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/claim-ticket-count.md)
- [Default Sorting Mode](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/default-sorting-mode.md)
- [Word Sensor on Live Agent Message](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/word-sensor-on-live-agent-message.md)
- [Auto Greeting](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/auto-greeting.md)
- [Group Ticket Distribution](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/group-ticket-distribution.md)
- [Ask Feedback Message](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/ask-feedback-message.md)
- [Image URL Link and Font Color for Feedback Link](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/image-url-link-and-font-color-for-feedback-link.md)
- [Feedback Appreciate Message](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/feedback-appreciate-message.md)
- [Number of Live Chat History](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/number-of-live-chat-history.md)
- [Walk in SLA Time (in Second)](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/walk-in-sla-time-in-second.md)
- [Closure Types](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/closure-types.md)
- [User Configuration](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/user-configuration.md)
- [Bot Configuration](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/bot-configuration.md)
- [Contact Configuration](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/contact-configuration.md)
- [Deal Configuration](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/deal-configuration.md)
- [Custom Submenu Configuration](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/custom-submenu-configuration.md)
- [Data Settings](https://docs.3dolphins.ai/5.1.x-1/administration/data-setting.md)
- [Create New Collection](https://docs.3dolphins.ai/5.1.x-1/administration/data-setting/create-new-collection.md)
- [Add Fields in Collection](https://docs.3dolphins.ai/5.1.x-1/administration/data-setting/create-new-collection/add-fields-in-collection.md)
- [Purge Data Collection](https://docs.3dolphins.ai/5.1.x-1/administration/data-setting/create-new-collection/purge-data-collection.md)
- [Remove Collection](https://docs.3dolphins.ai/5.1.x-1/administration/data-setting/remove-collection.md)
- [Archive Collection](https://docs.3dolphins.ai/5.1.x-1/administration/data-setting/archive-collection.md)
- [Public Holiday](https://docs.3dolphins.ai/5.1.x-1/administration/public-holiday.md)
- [Create New Holiday](https://docs.3dolphins.ai/5.1.x-1/administration/public-holiday/create-new-holiday.md)
- [Edit an Existing Public Holiday](https://docs.3dolphins.ai/5.1.x-1/administration/public-holiday/edit-an-existing-public-holiday.md)
- [Delete an Existing Public Holiday](https://docs.3dolphins.ai/5.1.x-1/administration/public-holiday/delete-an-existing-public-holiday.md)
- [Co-Browsing](https://docs.3dolphins.ai/5.1.x-1/administration/co-browsing.md)
- [Add Co-Browsing Menu](https://docs.3dolphins.ai/5.1.x-1/administration/co-browsing/add-co-browsing-menu.md)
- [How to Use Co-Browsing](https://docs.3dolphins.ai/5.1.x-1/administration/co-browsing/how-to-use-co-browsing.md)
- [Chanel Connector](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector.md)
- [Telegram Bot](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-bot.md)
- [Create Telegram Bot](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-bot/create-telegram-bot.md)
- [Create a New Channel Telegram Bot](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-bot/create-new-channel-telegram-bot.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-bot/create-new-rule-of-telegram-bot.md)
- [Attach Bot](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-bot/attach-bot.md)
- [Start Chat](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-bot/start-chat.md)
- [Email Inbox](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/email-inbox.md)
- [Create a New Email Inbox Channel](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/email-inbox/create-a-new-email-inbox-channel.md)
- [Gmail Settings](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/email-inbox/gmail-settings.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/email-inbox/create-new-rule.md)
- [Reply Email](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/email-inbox/reply-email.md)
- [Forward Email](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/email-inbox/forward-email.md)
- [Live Chat](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat.md)
- [Create a New Channel of Live Chat](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat/create-a-new-channel-of-live-chat.md)
- [How to Connect Client to Live Chat Channel](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat/how-to-connect-client-to-live-chat-channel.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat/create-new-rule.md)
- [Live Chat Message](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat/live-chat-message.md)
- [Live Chat Capabilities](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat/live-chat-capabilities.md)
- [Memasukkan Live Chat pada Website / Mobile (Webview) Anda](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat/memasukkan-live-chat-pada-website-mobile-webview-anda.md)
- [Website](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat/memasukkan-live-chat-pada-website-mobile-webview-anda/website.md)
- [Mobile (Webview)](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat/memasukkan-live-chat-pada-website-mobile-webview-anda/mobile-webview.md)
- [Live Chat SDK for React Native](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/live-chat/3dolphin-connect-api.md)
- [Telegram Account](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-account.md)
- [Create a New Telegram Account](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-account/create-a-new-telegram-account.md)
- [Create a New Channel of Telegram Account](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-account/create-a-new-channel-of-telegram-account.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-account/create-new-rule.md)
- [Attach Bot](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/telegram-account/attach-bot.md)
- [Twitter](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter.md)
- [Twitter Developers Page](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter/twitter-developers-page.md)
- [Create an App in Twitter Developer](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter/create-an-app-in-twitter-development-tools.md)
- [Create a New Channel of Twitter](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter/create-a-new-channel-of-twitter.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter/create-new-rule.md)
- [Result of Create New Twitter Channel](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter/result-of-create-new-twitter-channel.md)
- [Best Practice Twitter](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter/best-practice-twitter.md)
- [Customer](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter/best-practice-twitter/customer.md)
- [Agent (Operator) atau Supervisor](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter/best-practice-twitter/agent-operator-atau-supervisor.md)
- [Twitter Gateway](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/twitter/twitter-gateway.md)
- [Facebook](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook.md)
- [Facebook Developers](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/facebook-developers.md)
- [Verify Your Bussiness](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/verify-your-bussiness.md)
- [How to Create Facebook App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/how-to-create-facebook-app.md)
- [Change Additional Information About the App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/how-to-create-facebook-app/change-additional-information-about-the-app.md)
- [How to Add Facebook Login Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/how-to-create-facebook-app/how-to-add-facebook-login-platform-to-your-facebook-app.md)
- [How to Add Messenger Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/how-to-create-facebook-app/how-to-add-messenger-platform-to-your-facebook-app.md)
- [Permission And Feature](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/how-to-create-facebook-app/permission-and-feature.md)
- [Create New Page on Facebook](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/create-new-page-on-facebook.md)
- [Create a New Channel of Facebook](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/create-a-new-channel-of-facebook.md)
- [How to Add Webhook Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/how-to-add-webhook-platform-to-your-facebook-app.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/create-new-rule.md)
- [Mechanism for using BOT in Facebook Messenger](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/mechanism-for-using-bot-in-facebook-messenger.md)
- [How to Add an Email from My Facebook Account](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/how-to-add-an-email-from-my-facebook-account.md)
- [Best Practice Facebook](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/best-practice-facebook.md)
- [BOT](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/best-practice-facebook/bot.md)
- [Customer](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/best-practice-facebook/customer.md)
- [Agent (Operator) dan Supervisor](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/best-practice-facebook/agent-operator-dan-supervisor.md)
- [Facebook Gateway](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/facebook-gateway.md)
- [WhatsApp Business API](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/whatsapp.md)
- [How to Set Up Whatsapp Business](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/whatsapp/how-to-set-up-whatsapp-business.md)
- [Create New Whatsapp Channel](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/whatsapp/create-new-whatsapp-channel.md)
- [How to Add New Whatsapp Channel Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/whatsapp/how-to-add-new-whatsapp-channel-rule.md)
- [Instagram Business](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business.md)
- [How to Register as a Facebook Developers](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/how-to-register-as-a-facebook-developers.md)
- [Go To Developers Facebook](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/go-to-developers-facebook.md)
- [Verify Your Bussiness](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/verify-your-bussiness.md)
- [How to Create Facebook App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/how-to-create-facebook-app.md)
- [Change Additional Information About the App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/how-to-create-facebook-app/change-additional-information-about-the-app.md)
- [How to Add Facebook Login Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/how-to-add-facebook-login-platform-to-your-facebook-app.md)
- [Change Status Development Mode Into Public](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/change-status-development-mode-into-public.md)
- [How to Create New a Instagram Business Channel](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/how-to-create-new-a-instagram-business-channel.md)
- [How to Add “Webhooks” Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/how-to-add-webhooks-platform-to-your-facebook-app.md)
- [How to Add “Instagram” Platform to Your Facebook App](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/how-to-add-instagram-platform-to-your-facebook-app.md)
- [How to Add Permissions and Feature](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/how-to-add-permissions-and-feature.md)
- [How to Create a New Instagram Business Channel Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/how-to-create-a-new-instagram-business-channel-rule.md)
- [Result of Create New Instagram Business Channel](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/result-of-create-new-instagram-business-channel.md)
- [Best Practice Instagram](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/best-practice-instagram.md)
- [Instagram Gateway](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/instagram-gateway.md)
- [Line Account](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/line-account.md)
- [Create New Line Official Account](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/line-account/how-to-create-new-line-account.md)
- [Create Line Developer](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/line-account/create-line-developer.md)
- [Create a New Channel of Line Account](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/line-account/create-a-new-channel-of-line-account.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/line-account/create-new-rule.md)
- [Result of Create New Line Account Channel](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/line-account/result-of-create-new-line-account-channel.md)
- [Skype](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/skype.md)
- [Create a Bot With Microsoft Bot Framework and Microsoft Azure](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/skype/create-a-bot-with-microsoft-bot-framework-and-microsoft-azure.md)
- [Create a New Channel of Skype](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/skype/create-a-new-channel-of-skype.md)
- [Create New Skype Account](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/skype/create-new-skype-account.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/skype/create-new-rule.md)
- [Result of Create New Skype Channel](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/skype/result-of-create-new-skype-channel.md)
- [App Follow](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/app-follow.md)
- [Create a New Channel of App Follow](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/app-follow/create-a-new-channel-of-app-follow.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/app-follow/create-new-rule.md)
- [How to Create New Ticket on App Follow](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/app-follow/how-to-create-new-ticket-on-app-follow.md)
- [YouTube](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/youtube.md)
- [Create a New Channel on YouTube](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/youtube/create-a-new-channel-on-youtube.md)
- [Create YouTube API Credentials](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/youtube/create-youtube-api-credentials.md)
- [Create a New Channel of YouTube](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/youtube/create-a-new-channel-of-youtube.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/youtube/create-new-rule.md)
- [Result of Create New Channel YouTube](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/youtube/result-of-create-new-channel-youtube.md)
- [Smartcall](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/smartcall.md)
- [Create a New Channel of Smartcall](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/smartcall/create-a-new-channel-of-smartcall.md)
- [Add Telephony Credentials](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/smartcall/add-telephony-credentials.md)
- [Create New Rule](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/smartcall/create-new-rule.md)
- [Result of Create New Channel Smartcall](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/smartcall/result-of-create-new-channel-smartcall.md)
- [Live Chat Designer](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer.md)
- [New Design](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/new-design.md)
- [Style](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/new-design/style.md)
- [Live Chat Connection](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/new-design/live-chat-connection.md)
- [On Boarding Form](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/new-design/on-boarding-form.md)
- [Livechat Label](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/new-design/livechat-label.md)
- [Messaging Setting](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/new-design/messaging-setting.md)
- [Member Mode](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/member-mode.md)
- [Queue](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/queue.md)
- [Error Message](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/error-message.md)
- [Voice and Speech](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/voice-and-speech.md)
- [Campaign](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/campaign.md)
- [Service Hour](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/service-hour.md)
- [Generate Script](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/generate-script.md)
- [View Script Widget](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/view-script-widget.md)
- [Edit Widget](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/edit-widget.md)
- [Remove Widget](https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/remove-widget.md)
- [Third-Party Integration](https://docs.3dolphins.ai/5.1.x-1/integration/third-party-integration.md)
- [Operator Shift](https://docs.3dolphins.ai/5.1.x-1/employee/operator-shift.md)
- [Add New Shift](https://docs.3dolphins.ai/5.1.x-1/employee/operator-shift/add-new-shift.md)
- [Edit an Existing Shift](https://docs.3dolphins.ai/5.1.x-1/employee/operator-shift/edit-an-existing-shift.md)
- [Assign Operator Shift](https://docs.3dolphins.ai/5.1.x-1/employee/operator-shift/assign-operator-shift.md)
- [Delete Shift](https://docs.3dolphins.ai/5.1.x-1/employee/operator-shift/delete-shift.md)
- [Shift Mapping](https://docs.3dolphins.ai/5.1.x-1/employee/shift-mapping.md)
- [Upload Agent's Attendance](https://docs.3dolphins.ai/5.1.x-1/employee/shift-mapping/upload-agents-attendance.md)
- [Edit an Existing Shift](https://docs.3dolphins.ai/5.1.x-1/employee/shift-mapping/edit-an-existing-shift.md)
- [Delete Shift](https://docs.3dolphins.ai/5.1.x-1/employee/shift-mapping/delete-shift.md)
- [Filter Shift](https://docs.3dolphins.ai/5.1.x-1/employee/shift-mapping/filter-shift.md)
- [Operator Target](https://docs.3dolphins.ai/5.1.x-1/employee/operator-target.md)
- [Add Multiple Target](https://docs.3dolphins.ai/5.1.x-1/employee/operator-target/add-multiple-target.md)
- [Add Operators Target (Independent Target)](https://docs.3dolphins.ai/5.1.x-1/employee/operator-target/add-operators-target-independent-target.md)
- [Public Post](https://docs.3dolphins.ai/5.1.x-1/marketing/public-post.md)
- [Create New Public Post](https://docs.3dolphins.ai/5.1.x-1/marketing/public-post/create-new-public-post.md)
- [Upload File](https://docs.3dolphins.ai/5.1.x-1/marketing/public-post/create-new-public-post/upload-file.md)
- [Schedule, Post, and Draft](https://docs.3dolphins.ai/5.1.x-1/marketing/public-post/create-new-public-post/schedule-and-post.md)
- [Filter dan Search](https://docs.3dolphins.ai/5.1.x-1/marketing/public-post/filter-dan-search.md)
- [Notification](https://docs.3dolphins.ai/5.1.x-1/marketing/notification.md)
- [Create Notification](https://docs.3dolphins.ai/5.1.x-1/marketing/notification/create-notification.md)
- [Account & Recipients](https://docs.3dolphins.ai/5.1.x-1/marketing/notification/create-notification/account-and-recipients.md)
- [Message](https://docs.3dolphins.ai/5.1.x-1/marketing/notification/create-notification/message.md)
- [Send or Schedule](https://docs.3dolphins.ai/5.1.x-1/marketing/notification/create-notification/send-or-schedule.md)
- [Filter and Search Notification](https://docs.3dolphins.ai/5.1.x-1/marketing/notification/filter-and-search-notification.md)
- [Edit and Delete Notification](https://docs.3dolphins.ai/5.1.x-1/marketing/notification/edit-and-delete-notification.md)
- [Template](https://docs.3dolphins.ai/5.1.x-1/marketing/template.md)
- [Request Template](https://docs.3dolphins.ai/5.1.x-1/marketing/template/request-template.md)
- [Header Template](https://docs.3dolphins.ai/5.1.x-1/marketing/template/request-template/header-template.md)
- [Body Template](https://docs.3dolphins.ai/5.1.x-1/marketing/template/request-template/body-template.md)
- [Footer Template](https://docs.3dolphins.ai/5.1.x-1/marketing/template/request-template/footer-template.md)
- [Buttons Template](https://docs.3dolphins.ai/5.1.x-1/marketing/template/request-template/buttons-template.md)
- [Filter and Search Template](https://docs.3dolphins.ai/5.1.x-1/marketing/template/filter-and-search-template.md)
- [Delete Template](https://docs.3dolphins.ai/5.1.x-1/marketing/template/delete-template.md)
- [Audience](https://docs.3dolphins.ai/5.1.x-1/marketing/audience.md)
- [Create New Audience](https://docs.3dolphins.ai/5.1.x-1/marketing/audience/create-new-audience.md)
- [Edit and Delete Existing Audience](https://docs.3dolphins.ai/5.1.x-1/marketing/audience/edit-an-existing-audience.md)
- [Import Audience](https://docs.3dolphins.ai/5.1.x-1/marketing/audience/import-audience.md)
- [Create New Audience Group](https://docs.3dolphins.ai/5.1.x-1/marketing/audience/create-new-audience-group.md)
- [Edit and Delete Existing Audience Group](https://docs.3dolphins.ai/5.1.x-1/marketing/audience/edit-and-delete-existing-audience-group.md)
- [Search Feature](https://docs.3dolphins.ai/5.1.x-1/marketing/audience/search-feature.md)
- [Maker Checker](https://docs.3dolphins.ai/5.1.x-1/marketing/maker-checker.md)
- [Public Post Maker](https://docs.3dolphins.ai/5.1.x-1/marketing/maker-checker/public-post-maker.md)
- [Public Post Checker](https://docs.3dolphins.ai/5.1.x-1/marketing/maker-checker/public-post-checker.md)
- [Notification Maker](https://docs.3dolphins.ai/5.1.x-1/marketing/maker-checker/notification-maker.md)
- [Notification Checker](https://docs.3dolphins.ai/5.1.x-1/marketing/maker-checker/notification-checker.md)
- [Lead](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1.md)
- [Create New Lead](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/create-new-lead.md)
- [Detail Lead](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/detail-lead.md)
- [Contact Info](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/detail-lead/contact-info.md)
- [Company Info](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/detail-lead/company-info.md)
- [Transfer Lead Ownership](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/detail-lead/transfer-ownership.md)
- [Note](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/detail-lead/note.md)
- [Task](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/detail-lead/task.md)
- [Filter and Search Lead](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/filter-and-search-lead.md)
- [Lead Automation](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/lead-automation.md)
- [Automation Component](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/lead-automation/automation-component.md)
- [Create Automation](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/lead-automation/create-automation.md)
- [Duplicate and Delete Automation](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/lead-automation/duplicate-and-delete-automation.md)
- [Convert Lead to Deal or Archive Lead](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/convert-lead-to-deal-or-archive-lead.md)
- [Unarchive Lead](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/unarchive-lead.md)
- [Delete Lead](https://docs.3dolphins.ai/5.1.x-1/sales-activity/lead-1/delete-lead.md)
- [Deal](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal.md)
- [Create New Deal](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/create-new-deal.md)
- [Detail Deal](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/detail-deal.md)
- [Add Product on Deal](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/detail-deal/add-product-on-deal.md)
- [Contact Info](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/detail-deal/contact-info.md)
- [Company Info](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/detail-deal/company-info.md)
- [Transfer Deal Ownership](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/detail-deal/transfer-deal-ownership.md)
- [Note](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/detail-deal/note.md)
- [Task](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/detail-deal/task.md)
- [Add On-Site Visit](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/detail-deal/add-on-site-visit.md)
- [Transfer Deal to Another Pipeline](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/untitled.md)
- [Pipeline](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/pipeline.md)
- [Add New Pipeline](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/pipeline/add-new-pipeline.md)
- [Edit Pipeline](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/pipeline/edit-pipeline.md)
- [Delete Pipeline](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/pipeline/delete-pipeline.md)
- [Filter, Sort, and Search](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/filter-sort-and-search.md)
- [Advanced Setting](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/advanced-setting.md)
- [Closed Deal to Won or Lost Deal](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/closed-deal-to-won-or-lost-deal.md)
- [Delete Deal](https://docs.3dolphins.ai/5.1.x-1/sales-activity/deal/delete-deal.md)
- [Company](https://docs.3dolphins.ai/5.1.x-1/sales-activity/company.md)
- [Create New Company](https://docs.3dolphins.ai/5.1.x-1/sales-activity/company/create-new-company.md)
- [Detail Company](https://docs.3dolphins.ai/5.1.x-1/sales-activity/company/detail-company.md)
- [Search Company and Configuration Table](https://docs.3dolphins.ai/5.1.x-1/sales-activity/company/search-company-and-configuration-table.md)
- [Delete Company](https://docs.3dolphins.ai/5.1.x-1/sales-activity/company/delete-company.md)
- [Contact](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact.md)
- [Create New Contact](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/create-new-contact.md)
- [Detail Contact](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/detail-contact.md)
- [Switch and Unlink Companies](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/detail-contact/switch-and-unlink-companies.md)
- [Add Deal](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/detail-contact/add-deal.md)
- [Set Contact as VIP](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/detail-contact/set-contact-as-vip.md)
- [Block and Unblock Contact](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/detail-contact/block-and-unblock-contact.md)
- [Merge Contact](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/detail-contact/merge-contact.md)
- [Note](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/detail-contact/note.md)
- [Task](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/detail-contact/task.md)
- [Delete Contact](https://docs.3dolphins.ai/5.1.x-1/sales-activity/contact/delete-contact.md)
- [Product](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product.md)
- [Create New Product](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product/create-new-product.md)
- [Detail Product](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product/detail-product.md)
- [Open Deals](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product/detail-product/open-deals.md)
- [Stock and Restock Product](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product/detail-product/stock-and-restock-product.md)
- [Transfer Product Ownership](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product/detail-product/transfer-product-ownership.md)
- [Note](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product/detail-product/note.md)
- [Filter and Search Product](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product/detail-product/filter-and-search-product.md)
- [Configuration Table](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product/configuration-table.md)
- [Delete Product](https://docs.3dolphins.ai/5.1.x-1/sales-activity/product/delete-product.md)
- [Kata Pengantar](https://docs.3dolphins.ai/5.1.x-1/customer-service/introduction.md)
- [Customer Support](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard.md): Customer Support
- [Monitoring Dashboard Agent](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/monitoring-dashboard-agent.md)
- [Monitoring Dashboard Supervisor](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/monitoring-dashboard-supervisor.md)
- [Search in Dashboard](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/search-in-dashboard.md)
- [Change Status Agent](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/change-status-agent.md)
- [Reply Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/reply-ticket.md)
- [Send File or Attachment](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/send-file-or-attachment.md)
- [Send File](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/send-file-or-attachment/send-file.md)
- [Send Library](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/send-file-or-attachment/send-library.md)
- [Send Form](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/send-file-or-attachment/send-form.md)
- [Chat History](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/send-file-or-attachment/chat-history.md)
- [Send FAQ](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/send-file-or-attachment/send-faq.md)
- [Video Conference Call](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/send-file-or-attachment/video-conference-call.md)
- [Watermark](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/watermark.md)
- [Ticket Activity](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/ticket-activity.md)
- [Add Customer Case](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/ticket-activity/add-customer-case.md)
- [Add Task based on Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md)
- [Customer Identify](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/ticket-activity/customer-identify.md)
- [Ticket Priority](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/ticket-priority.md)
- [Ticket Notification](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/ticket-notification.md)
- [Filter Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/filter-ticket.md)
- [Team Member](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/team-member.md)
- [Escalated Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/escalated-ticket.md)
- [Transferred Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/transferred-ticket.md)
- [Reassign Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/reassign-ticket.md)
- [Takeover Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/takeover-ticket.md)
- [Closed Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/closed-ticket.md)
- [Share Ticket Link](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/share-ticket-link.md)
- [View Chat History](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/view-chat-history.md)
- [Merge and Unmerge Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/merge-and-unmerge-ticket.md)
- [Merge Contact](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/merge-contact-suggestion.md)
- [Blocked Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/blocked-ticket.md)
- [Reopen Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/reopen-ticket.md)
- [Canned Message](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/canned-message.md)
- [How to Find FAQ](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/how-to-find-faq.md)
- [How to Export Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/how-to-export-ticket.md)
- [How to Create Outbound Email](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/how-to-create-outbound-email.md)
- [How to Create Offline Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/how-to-create-offline-ticket.md)
- [View Assignment Rule](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/view-assignment-rule.md)
- [Customer Contact](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact.md)
- [Create New Contact](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact/create-new-contact.md)
- [Edit Contact](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact/edit-contact.md)
- [Case Timeline](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact/case-timeline.md)
- [Chat History](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact/chat-history.md)
- [Merge Contact](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact/merge-contact-suggestion.md)
- [Send Email Message](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact/send-email-message.md)
- [Block Contact](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact/block-contact.md)
- [Remove Contact](https://docs.3dolphins.ai/5.1.x-1/customer-service/customer-contact/remove-contact.md)
- [Ticket Automation](https://docs.3dolphins.ai/5.1.x-1/customer-service/ticket-automation.md)
- [Komponen Automation](https://docs.3dolphins.ai/5.1.x-1/customer-service/ticket-automation/automation-component.md)
- [Tag, Severity, dan Process Flow](https://docs.3dolphins.ai/5.1.x-1/customer-service/ticket-automation/tag-severity-and-process-flow.md)
- [On Idle Trigger Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/ticket-automation/on-idle-trigger-ticket.md)
- [Auto Greeting dengan Respon Berbasis Waktu](https://docs.3dolphins.ai/5.1.x-1/customer-service/ticket-automation/auto-greeting-dengan-respon-berbasis-waktu.md)
- [Bypass Distribusi Tiket untuk Pelanggan dengan Profil Tinggi](https://docs.3dolphins.ai/5.1.x-1/customer-service/ticket-automation/bypass-distribusi-tiket-untuk-pelanggan-dengan-profil-tinggi.md)
- [Rule Management](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management.md)
- [Add New Rule](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/menambahkan-rule-baru.md)
- [Add Team Member](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/menambahkan-team-member.md)
- [Add Rule Criteria](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/menambahkan-rule-criteria.md)
- [Configuration Rule](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/configuration-rule.md)
- [SLA Settings](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/configuration-rule/sla-settings.md)
- [Assignment](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/configuration-rule/assignment.md)
- [Service Hours](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/configuration-rule/service-hours.md)
- [Clone Rule](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/clone-rule.md)
- [Remove Rule](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/remove-rule.md)
- [Filter Rule](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/filter-rule.md)
- [Reload Rule](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/reload-rule.md)
- [Form Management](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management.md)
- [Form Records](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management/form-records.md)
- [Filter Form Records](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management/form-records/filter-form-records.md)
- [Download Form Record](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management/form-records/download-form-record.md)
- [Form Builder](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management/form-builder.md)
- [Create New Form Builder](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management/form-builder/create-new-form-builder.md)
- [Settings](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management/form-builder/create-new-form-builder/settings.md)
- [Generate Link](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md)
- [Edit Form Builder](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management/form-builder/edit-form-builder.md)
- [Remove Form Builder](https://docs.3dolphins.ai/5.1.x-1/customer-service/form-management/form-builder/remove-form-builder.md)
- [Paragraph Classifier](https://docs.3dolphins.ai/5.1.x-1/customer-service/paragraph-classifier.md)
- [Add New Classifier Module](https://docs.3dolphins.ai/5.1.x-1/customer-service/paragraph-classifier/menambahkan-classifier-module-baru.md)
- [Add New Classifier](https://docs.3dolphins.ai/5.1.x-1/customer-service/paragraph-classifier/menambahkan-classifier-baru.md)
- [Add Tag to Chat Ticket](https://docs.3dolphins.ai/5.1.x-1/customer-service/paragraph-classifier/menambahkan-tag-pada-tiket.md)
- [Edit Classifier](https://docs.3dolphins.ai/5.1.x-1/customer-service/paragraph-classifier/edit-classifier.md)
- [Remove Classifier](https://docs.3dolphins.ai/5.1.x-1/customer-service/paragraph-classifier/menghapus-classifier.md)
- [Email Template](https://docs.3dolphins.ai/5.1.x-1/customer-service/email-template.md)
- [New Email Template](https://docs.3dolphins.ai/5.1.x-1/customer-service/email-template/new-email-template.md)
- [Edit Email Template](https://docs.3dolphins.ai/5.1.x-1/customer-service/email-template/edit-email-template.md)
- [Remove Email Template](https://docs.3dolphins.ai/5.1.x-1/customer-service/email-template/remove-email-template.md)
- [Email Signature](https://docs.3dolphins.ai/5.1.x-1/customer-service/email-template/email-signature.md)
- [Auto-Reply](https://docs.3dolphins.ai/5.1.x-1/customer-service/email-template/auto-reply.md)
- [Auxiliary Mapping](https://docs.3dolphins.ai/5.1.x-1/customer-service/auxiliary-mapping.md)
- [Create a New Agent Status](https://docs.3dolphins.ai/5.1.x-1/customer-service/auxiliary-mapping/membuat-status-agen-baru.md)
- [Edit an Existing Agent Status](https://docs.3dolphins.ai/5.1.x-1/customer-service/auxiliary-mapping/edit-status-agen-tersedia.md)
- [Remove Agent Status](https://docs.3dolphins.ai/5.1.x-1/customer-service/auxiliary-mapping/menghapus-status-agen.md)
- [Performance Rating](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/performance-rating.md)
- [Add Appraisal](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/performance-rating/add-appraisal.md)
- [Transfer Appraisal Report](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/performance-rating/transfer-appraisal-report.md)
- [Change Appraisal Report](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/performance-rating/change-appraisal-report.md)
- [Filter Ticket](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/performance-rating/filter-ticket.md)
- [Feedback Template](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/feedback-template.md)
- [Create New Feedback Question](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/feedback-template/create-new-feedback-question.md)
- [Agent Rating Survey](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/feedback-template/create-new-feedback-question/agent-rating-survey.md)
- [NPS Survey](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/feedback-template/create-new-feedback-question/nps-survey.md)
- [Activate Feedback Template](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/feedback-template/activate-feedback-template.md)
- [Edit an Existing Feedback Template](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/feedback-template/edit-an-existing-feedback-template.md)
- [Delete Feedback Template](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/feedback-template/delete-feedback-template.md)
- [Customer Feedback](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/customer-feedback.md)
- [Rating Criteria](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/rating-criteria.md)
- [Add New Template Criteria](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/rating-criteria/add-new-template-criteria.md)
- [Add Criteria](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/rating-criteria/add-criteria.md)
- [Active and Inactive Template](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/rating-criteria/active-and-inactive-template.md)
- [Duplicate Template Criteria](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/rating-criteria/duplicate-template-criteria.md)
- [Delete Template Criteria](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/rating-criteria/delete-template-criteria.md)
- [Bot Manager](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager.md)
- [Create New Bot](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot.md)
- [Attach Dialog](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/attach-dialog.md)
- [Attach FAQ](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/attach-faq.md)
- [Channel Deployment](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/channel-deployment.md)
- [Timeout Message](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/timeout-message.md)
- [Unrecognized Setting](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/unrecognized-setting.md)
- [Fallback Message](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/fallback-message.md)
- [3Dolphins Think Integration](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/3dolphins-think-integration.md)
- [Bot Option Configuration](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/bot-option-configuration.md)
- [Bot Assistant](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/bot-assistant.md)
- [Bot Contextual](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/bot-contextual.md)
- [Bot Language](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/bot-language.md)
- [Bot Profile Settings](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/bot-profile-settings.md)
- [General Synonym](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/general-synonym.md)
- [Evaluate Bot](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/evaluate-bot.md)
- [Create Validation Script](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/evaluate-bot/create-validation-script.md)
- [Validate The Script](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/evaluate-bot/validate-the-script.md)
- [Upload Script Validation](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/evaluate-bot/upload-script-validation.md)
- [Automatic Detection Language](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/automatic-detection-language.md)
- [Process Flow](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow.md)
- [Component of Workflow](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow.md)
- [Webhook](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/webhook.md)
- [Execute Command](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/execute-command.md)
- [HTTP Request](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/http-request.md)
- [MVEL Function](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/mvel-function.md)
- [Execute Workflow](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/execute-workflow.md)
- [Timer Interval](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/timer-interval.md)
- [Send Message](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/send-message.md)
- [Send Email](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/send-email.md)
- [Show Growl](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/show-growl.md)
- [Connector Setting](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/component-of-workflow/connector-setting.md)
- [Integration](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/integration.md)
- [List of Workflow](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/list-of-workflow.md)
- [Edit Workflow](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/edit-workflow.md)
- [Remove Workflow](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/remove-workflow.md)
- [Workflow Log](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/process-flow/workflow-log.md)
- [Dialog Flows](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows.md)
- [Create New Dialog](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/create-new-dialog.md)
- [Intention and Entity](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/create-new-dialog/defined-intention-and-entity-from-user-response.md)
- [Prompt Response](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/create-new-dialog/defined-entity-bot-response.md)
- [Integration](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/create-new-dialog/integration-dialog.md)
- [Configuration](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/create-new-dialog/configuration-final-response.md)
- [Build Dialog Model](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/create-new-dialog/build-dialog-model.md)
- [Test the Dialog on Bot Emulator](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/create-new-dialog/test-the-dialog-on-bot-emulator.md)
- [Search and Filter Dialog](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/search-and-filter-dialog.md)
- [Switch Dialog](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/switch-dialog.md)
- [Change Contact Name](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/change-contact-name.md)
- [Get Customer](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/get-customer.md)
- [Get User Token](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/get-user-token.md)
- [API Configuration](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/api-configuration.md)
- [3Dolphins SRM Bot Macro Commands](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/3dolphins-srm-bot-macro-commands.md)
- [JSON Body Request for 3Dolphins SRM Dialog Rest Integration](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/json-body-request-for-3dolphins-srm-dialog-rest-integration.md)
- [JSON Body Response for 3Dolphins SRM Dialog Rest Integration](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/dialog-flows/json-body-response-for-3dolphins-srm-dialog-rest-integration.md)
- [FAQ Knowledge](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-knowledge.md)
- [Create New FAQ Knowledge](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-knowledge/create-new-faq-knowledge.md)
- [FAQ Knowledge Contextual](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-knowledge/faq-knowledge-contextual.md)
- [How to Show Fallback](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-knowledge/how-to-show-fallback.md)
- [Remove, Edit and Clone Knowledge](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-knowledge/remove-knowledge.md)
- [Search and Filter Knowledge](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-knowledge/search-and-filter-knowledge.md)
- [Macro First Name and Last Name](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-knowledge/macro-first-name-and-last-name.md)
- [FAQ Suggestion](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-suggestion.md)
- [Mechanism of Using FAQ Suggestion](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-suggestion/mechanism-of-using-faq-suggestion.md)
- [Digital Library](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library.md)
- [Create New Digital Library](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library/create-new-digital-library.md)
- [Send Card](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library/create-new-digital-library/send-card.md)
- [Send Option](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library/create-new-digital-library/send-option.md)
- [Send Image](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library/create-new-digital-library/send-image.md)
- [Send Document](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library/create-new-digital-library/send-document.md)
- [Send Video](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library/create-new-digital-library/send-video.md)
- [Send Audio](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library/create-new-digital-library/send-audio.md)
- [Edit Digital Library](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library/edit-digital-library.md)
- [Remove Digital Library](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/digital-library/remove-digital-library.md)
- [Page Builder](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/page-builder.md)
- [Add New Page](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/page-builder/add-new-page.md)
- [New Page Feature](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/page-builder/add-new-page/new-page-feature.md)
- [Edit Page Builder](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/page-builder/edit-page-builder.md)
- [Generate Link Page](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/page-builder/generate-link-page.md)
- [Download Raw Data of Page as JSON Format](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/page-builder/download-raw-data-of-page-as-json-format.md)
- [Remove Page Builder](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/page-builder/remove-page-builder.md)
- [Payment Library](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/payment-library.md)
- [Add New Payment](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/payment-library/add-new-payment.md)
- [Edit Payment Libarary](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/payment-library/edit-payment-libarary.md)
- [Delete Payment Library](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/payment-library/delete-payment-library.md)
- [Think Paragraph](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/think-paragraph.md)
- [Add Document (Article)](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/think-paragraph/add-document-article.md)
- [Edit Document (Article)](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/think-paragraph/edit-document-article.md)
- [Ask Question Article](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/think-paragraph/ask-question-article.md)
- [Delete Document (Article)](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/think-paragraph/delete-document-article.md)
- [Think Paragraph Configuration](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/think-paragraph/think-paragraph-configuration.md)
- [Live Agent](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent.md)
- [Conversation History](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/conversation-history.md)
- [Appraisal Report](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/appraisal-report.md)
- [Channel Interaction](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/channel-interaction.md)
- [Channel Group SLA](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/channel-group-sla.md)
- [Live Agent SLA](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/live-agent-sla.md)
- [Live Agent Performance](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/live-agent-performance.md)
- [Live Agent Productivity](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/live-agent-productivity.md)
- [Live Agent Rating](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/live-agent-rating.md)
- [Customer Rating](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/customer-rating.md)
- [Visitor Volume](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/visitor-volume.md)
- [Bot Visitor Volume](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/bot-visitor-volume.md)
- [Conversation Audit](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/conversation-audit.md)
- [User Access Audit](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/user-access-audit.md)
- [User AUX Audit](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/user-aux-audit.md)
- [Net Promotor Score](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/net-promotor-score.md)
- [Datetime Configuration](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/datetime-configuration.md)
- [Create New Service Analytics](https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/create-new-service-analytics.md)
- [Virtual Agent](https://docs.3dolphins.ai/5.1.x-1/analytic/virtual-agent.md)
- [Bot Overview](https://docs.3dolphins.ai/5.1.x-1/analytic/virtual-agent/bot-overview.md)
- [Intent Data](https://docs.3dolphins.ai/5.1.x-1/analytic/virtual-agent/bot-overview/intent-data.md)
- [Intent Score](https://docs.3dolphins.ai/5.1.x-1/analytic/virtual-agent/bot-overview/intent-score.md)
- [Bot Engagement](https://docs.3dolphins.ai/5.1.x-1/analytic/virtual-agent/bot-engagement.md)
- [Business Service](https://docs.3dolphins.ai/5.1.x-1/analytic/virtual-agent/business-service.md)
- [Intents Fallback](https://docs.3dolphins.ai/5.1.x-1/analytic/virtual-agent/intents-fallback.md)
- [User Transaction](https://docs.3dolphins.ai/5.1.x-1/analytic/virtual-agent/user-transaction.md)
- [Employee](https://docs.3dolphins.ai/5.1.x-1/analytic/employee.md)
- [Operator Target](https://docs.3dolphins.ai/5.1.x-1/analytic/employee/operator-target.md)
- [Attendance Report](https://docs.3dolphins.ai/5.1.x-1/analytic/employee/attendance-report.md)
- [Task Report](https://docs.3dolphins.ai/5.1.x-1/analytic/employee/task-report.md)
- [Sales](https://docs.3dolphins.ai/5.1.x-1/analytic/sales.md)
- [Deal Progress](https://docs.3dolphins.ai/5.1.x-1/analytic/sales/deal-progress.md)
- [Deal Conversion](https://docs.3dolphins.ai/5.1.x-1/analytic/sales/deal-conversion.md)
- [Deal Overdue](https://docs.3dolphins.ai/5.1.x-1/analytic/sales/deal-overdue.md)
- [Deal Won](https://docs.3dolphins.ai/5.1.x-1/analytic/sales/deal-won.md)
- [Deal Lost](https://docs.3dolphins.ai/5.1.x-1/analytic/sales/deal-lost.md)
- [Filter Report](https://docs.3dolphins.ai/5.1.x-1/analytic/sales/filter-report.md)
- [Download Report](https://docs.3dolphins.ai/5.1.x-1/analytic/sales/download-report.md)
- [WhatsApp](https://docs.3dolphins.ai/5.1.x-1/analytic/whatsapp.md)
- [Wallboard](https://docs.3dolphins.ai/5.1.x-1/analytic/wallboard.md)
- [Wallboard Channel](https://docs.3dolphins.ai/5.1.x-1/analytic/wallboard/wallboard-channel.md)
- [Wallboard Agent](https://docs.3dolphins.ai/5.1.x-1/analytic/wallboard/wallboard-agent.md)
- [Wallboard Classifier](https://docs.3dolphins.ai/5.1.x-1/analytic/wallboard/wallboard-classifier.md)
- [Wallboard Configuration](https://docs.3dolphins.ai/5.1.x-1/analytic/wallboard/wallboard-configuration.md)
- [Service API](https://docs.3dolphins.ai/5.1.x-1/api/service-api.md)
- [Ping API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/ping-api.md)
- [Get Token](https://docs.3dolphins.ai/5.1.x-1/api/service-api/get-token.md)
- [Auxilliary Mapping](https://docs.3dolphins.ai/5.1.x-1/api/service-api/auxilliary-mapping.md)
- [Channel Connector API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/channel-connector-api.md)
- [Support Chart API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/support-chart-api.md)
- [Contact API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/contact-api.md)
- [File Upload Service](https://docs.3dolphins.ai/5.1.x-1/api/service-api/file-upload-service.md)
- [Form API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/form-api.md)
- [Location API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/location-api.md)
- [Marketing API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/marketing-api.md)
- [WhatsApp Broadcast](https://docs.3dolphins.ai/5.1.x-1/api/service-api/marketing-api/whatsapp-broadcast.md)
- [Line Broadcast](https://docs.3dolphins.ai/5.1.x-1/api/service-api/marketing-api/line-broadcast.md)
- [Profile API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/profile-api.md)
- [Push Notification API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/push-notification-api.md)
- [Report API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/report-api.md)
- [Ticket File Media API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/ticket-file-media-api.md)
- [Operator API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/operator-api.md)
- [Ticket API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/ticket-api.md)
- [Supervisor API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/supervisor-api.md)
- [Users API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/users-api.md)
- [Email Outbound API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/email-outbound-api.md)
- [Task API](https://docs.3dolphins.ai/5.1.x-1/api/service-api/task-api.md)
- [Bot API](https://docs.3dolphins.ai/5.1.x-1/api/bot-api.md)
- [Get Token](https://docs.3dolphins.ai/5.1.x-1/api/bot-api/get-token.md)
- [Get Bot Response](https://docs.3dolphins.ai/5.1.x-1/api/bot-api/get-bot-response.md)
- [Get Bot by Bot Id and Get list of Bots](https://docs.3dolphins.ai/5.1.x-1/api/bot-api/get-bot-by-bot-id-and-get-list-of-bots.md)
- [Get Bot Deployment Channel by Bot Id](https://docs.3dolphins.ai/5.1.x-1/api/bot-api/get-bot-deployment-channel-by-bot-id.md)
- [Get Bot FAQ Modules by Bot Id](https://docs.3dolphins.ai/5.1.x-1/api/bot-api/get-bot-faq-modules-by-bot-id.md)
- [Get Bot Dialogs by Bot Id](https://docs.3dolphins.ai/5.1.x-1/api/bot-api/get-bot-dialogs-by-bot-id.md)
- [Get Bot Responses by Bot Id and User Message](https://docs.3dolphins.ai/5.1.x-1/api/bot-api/get-bot-responses-by-bot-id-and-user-message.md)
- [NLP API](https://docs.3dolphins.ai/5.1.x-1/api/bot-api/npl-api.md)
- [Think Paragraph API](https://docs.3dolphins.ai/5.1.x-1/api/bot-api/think-paragraph-api.md)
- [Sales API](https://docs.3dolphins.ai/5.1.x-1/api/sales-api.md)
- [Get Token](https://docs.3dolphins.ai/5.1.x-1/api/sales-api/get-token-1.md)
- [Company API](https://docs.3dolphins.ai/5.1.x-1/api/sales-api/company-api.md)
- [Product API](https://docs.3dolphins.ai/5.1.x-1/api/sales-api/product-api.md)
- [Pipeline API](https://docs.3dolphins.ai/5.1.x-1/api/sales-api/pipeline-api.md)
- [Deal API](https://docs.3dolphins.ai/5.1.x-1/api/sales-api/deal-api.md)
- [Notes API](https://docs.3dolphins.ai/5.1.x-1/api/sales-api/notes-api.md)
- [Lead API](https://docs.3dolphins.ai/5.1.x-1/api/sales-api/lead-api.md)

## Anywhere EN

- [Get Started](https://docs.3dolphins.ai/anywhere-en/master.md)
- [How to Using 3Dolphins Anywhere](https://docs.3dolphins.ai/anywhere-en/how-to-using-3dolphins-anywhere.md)
- [Task](https://docs.3dolphins.ai/anywhere-en/task/task.md)
- [Task Feature](https://docs.3dolphins.ai/anywhere-en/task/task/task-feature.md)
- [Create Task](https://docs.3dolphins.ai/anywhere-en/task/task/create-task.md)
- [Edit Task](https://docs.3dolphins.ai/anywhere-en/task/task/edit-task.md)
- [Detail Task Feature](https://docs.3dolphins.ai/anywhere-en/task/task/detail-task-feature.md)
- [Add Task Based on Related Ticket](https://docs.3dolphins.ai/anywhere-en/task/task/add-task-based-on-related-ticket.md)
- [Task Notification](https://docs.3dolphins.ai/anywhere-en/task/task-notification.md)
- [Reply Ticket](https://docs.3dolphins.ai/anywhere-en/ticket/reply-ticket.md)
- [Transfer Ticket](https://docs.3dolphins.ai/anywhere-en/ticket/transfer-ticket.md)
- [Escalated Ticket](https://docs.3dolphins.ai/anywhere-en/ticket/escalated-ticket.md)
- [Reassign Ticket](https://docs.3dolphins.ai/anywhere-en/ticket/reassign-ticket.md)
- [Takeover Ticket](https://docs.3dolphins.ai/anywhere-en/ticket/takeover-ticket.md)
- [Closed Ticket](https://docs.3dolphins.ai/anywhere-en/ticket/closed-ticket.md)
- [Search Ticket](https://docs.3dolphins.ai/anywhere-en/ticket/search-ticket.md)
- [Agent Performance](https://docs.3dolphins.ai/anywhere-en/ticket/agent-performance.md)
- [Ticket Notification](https://docs.3dolphins.ai/anywhere-en/ticket/ticket-notification.md)
- [Page Listing](https://docs.3dolphins.ai/anywhere-en/ticket/page-listing.md)
- [Priority Ticket](https://docs.3dolphins.ai/anywhere-en/priority/priority-ticket.md)
- [Analytic](https://docs.3dolphins.ai/anywhere-en/analytic/analytic.md)
- [Team Chat](https://docs.3dolphins.ai/anywhere-en/team/team-chat.md)
- [Send Message](https://docs.3dolphins.ai/anywhere-en/team/team-chat/send-message.md)
- [Send File](https://docs.3dolphins.ai/anywhere-en/team/team-chat/send-file.md)
- [3Dolphins Meet](https://docs.3dolphins.ai/anywhere-en/team/3dolphins-meet.md)
- [Account](https://docs.3dolphins.ai/anywhere-en/account/account.md)
- [Accessibility](https://docs.3dolphins.ai/anywhere-en/account/accessibility.md)
- [Info](https://docs.3dolphins.ai/anywhere-en/account/info.md)
- [Logout](https://docs.3dolphins.ai/anywhere-en/account/logout.md)
- [Deal](https://docs.3dolphins.ai/anywhere-en/sales/deal.md)
- [Create New Deal](https://docs.3dolphins.ai/anywhere-en/sales/deal/create-new-deal.md)
- [Detail Deal](https://docs.3dolphins.ai/anywhere-en/sales/deal/detail-deal.md)
- [Add Product to Deal](https://docs.3dolphins.ai/anywhere-en/sales/deal/add-product-to-deal.md)
- [Note on Timeline Tab](https://docs.3dolphins.ai/anywhere-en/sales/deal/note-on-timeline-tab.md)
- [Transfer Deal to Another Pipeline](https://docs.3dolphins.ai/anywhere-en/sales/deal/transfer-deal-to-another-pipeline.md)
- [Close Deal to Won or Lost Deal](https://docs.3dolphins.ai/anywhere-en/sales/deal/close-deal-to-won-or-lost-deal.md)
- [Filter and Search Deal](https://docs.3dolphins.ai/anywhere-en/sales/deal/filter-and-search-deal.md)
- [Delete Deal](https://docs.3dolphins.ai/anywhere-en/sales/deal/delete-deal.md)
- [Contact](https://docs.3dolphins.ai/anywhere-en/sales/contact.md)
- [Create New Contact](https://docs.3dolphins.ai/anywhere-en/sales/contact/create-new-contact.md)
- [Edit Contact](https://docs.3dolphins.ai/anywhere-en/sales/contact/edit-contact.md)
- [Company](https://docs.3dolphins.ai/anywhere-en/sales/company.md)

## Anywhere ID

- [Get Started](https://docs.3dolphins.ai/anywhere-id/master.md)
- [Langkah-Langkah Menggunakan 3Dolphins Anywhere](https://docs.3dolphins.ai/anywhere-id/how-to-using-3dolphins-anywhere.md)
- [Task](https://docs.3dolphins.ai/anywhere-id/task/task.md)
- [Task Feature](https://docs.3dolphins.ai/anywhere-id/task/task/task-feature.md)
- [Create Task](https://docs.3dolphins.ai/anywhere-id/task/task/create-task.md)
- [Edit Task](https://docs.3dolphins.ai/anywhere-id/task/task/edit-task.md)
- [Detail Task Feature](https://docs.3dolphins.ai/anywhere-id/task/task/detail-task-feature.md)
- [Add Task Based on Related Ticket](https://docs.3dolphins.ai/anywhere-id/task/task/add-task-based-on-related-ticket.md)
- [Task Notification](https://docs.3dolphins.ai/anywhere-id/task/task-notification.md)
- [Reply Ticket](https://docs.3dolphins.ai/anywhere-id/ticket/reply-ticket.md)
- [Transfer Ticket](https://docs.3dolphins.ai/anywhere-id/ticket/transfer-ticket.md)
- [Escalated Ticket](https://docs.3dolphins.ai/anywhere-id/ticket/escalated-ticket.md)
- [Reassign Ticket](https://docs.3dolphins.ai/anywhere-id/ticket/reassign-ticket.md)
- [Takeover Ticket](https://docs.3dolphins.ai/anywhere-id/ticket/takeover-ticket.md)
- [Closed Ticket](https://docs.3dolphins.ai/anywhere-id/ticket/closed-ticket.md)
- [Search Ticket](https://docs.3dolphins.ai/anywhere-id/ticket/search-ticket.md)
- [Agent Performance](https://docs.3dolphins.ai/anywhere-id/ticket/agent-performance.md)
- [Ticket Notification](https://docs.3dolphins.ai/anywhere-id/ticket/ticket-notification.md)
- [Page Listing](https://docs.3dolphins.ai/anywhere-id/ticket/page-listing.md)
- [Priority Ticket](https://docs.3dolphins.ai/anywhere-id/priority/priority-ticket.md)
- [Analytic](https://docs.3dolphins.ai/anywhere-id/analytic/analytic.md)
- [Team Chat](https://docs.3dolphins.ai/anywhere-id/team/team-chat.md)
- [Send Message](https://docs.3dolphins.ai/anywhere-id/team/team-chat/send-message.md)
- [Send File](https://docs.3dolphins.ai/anywhere-id/team/team-chat/send-file.md)
- [3Dolphins Meet](https://docs.3dolphins.ai/anywhere-id/team/3dolphins-meet.md)
- [Account](https://docs.3dolphins.ai/anywhere-id/account/account.md)
- [Accessibility](https://docs.3dolphins.ai/anywhere-id/account/accessibility.md)
- [Info](https://docs.3dolphins.ai/anywhere-id/account/info.md)
- [Logout](https://docs.3dolphins.ai/anywhere-id/account/logout.md)
- [Deal](https://docs.3dolphins.ai/anywhere-id/sales/deal.md)
- [Create New Deal](https://docs.3dolphins.ai/anywhere-id/sales/deal/create-new-deal.md)
- [Detail Deal](https://docs.3dolphins.ai/anywhere-id/sales/deal/detail-deal.md)
- [Add Product on Deal](https://docs.3dolphins.ai/anywhere-id/sales/deal/add-product-on-deal.md)
- [Note on Timeline Tab](https://docs.3dolphins.ai/anywhere-id/sales/deal/note-on-timeline-tab.md)
- [Transfer Deal to Other Pipeline](https://docs.3dolphins.ai/anywhere-id/sales/deal/transfer-deal-to-other-pipeline.md)
- [Close Deal to Won or Lost Deal](https://docs.3dolphins.ai/anywhere-id/sales/deal/close-deal-to-won-or-lost-deal.md)
- [Filter and Search Deal](https://docs.3dolphins.ai/anywhere-id/sales/deal/filter-and-search-deal.md)
- [Delete Deal](https://docs.3dolphins.ai/anywhere-id/sales/deal/delete-deal.md)
- [Contact](https://docs.3dolphins.ai/anywhere-id/sales/contact.md)
- [Create New Contact](https://docs.3dolphins.ai/anywhere-id/sales/contact/create-new-contact.md)
- [Edit Contact](https://docs.3dolphins.ai/anywhere-id/sales/contact/edit-contact.md)
- [Company](https://docs.3dolphins.ai/anywhere-id/sales/company.md)

## Archived

- [Archive](https://docs.3dolphins.ai/archived/master.md)