# Buttons Template This feature allows you to add an action button for customers to click when they receive the message. There are several button options available, namely **Quick Reply** and three **Call To Action** (CTA) buttons, i.e. **Website**, **Call** , and **Copy Offer Code**. The following are the terms for each CTA button: | Category | Limitation | | --------------- | ------------------------------------------------------------------------------------------------------------------------------- | | Number | The maximum number of buttons that can be used is 10 buttons. | | Quick Reply | The maximum number of buttons for **'Quick Reply'** is 10 buttons (if only **'Quick Reply'** buttons are used). | | Call | The maximum number of buttons for **'Call'** is 1 button. | | Website/URL | For the **'Website/URL'** button, the maximum number of buttons that can be used is 2 buttons (**'Static'** and **'Dynamic'**). | | Copy Offer Code | The maximum number of buttons that can be used for **'Copy Offer Code'** is 1 button. | For example, if you want to create **6 Quick Reply buttons**, the remaining **'Call To Action' (CTA)** buttons that can be created are **4 buttons**, consisting of **1 'Call' button, 1 'Copy Offer Code' button,** and **2 'Website' buttons**. This is because the maximum number of buttons that can be created is **10 buttons.**

If you want to use multiple actions, there are several grouping requirements as follows. | Category | Limitations | | ---------------- | ---------------------------------------------------------------------------------------------- | | Valid Grouping | Valid only when the **'Quick Reply'** button is followed by another **'Quick Reply'** buttons. | | | Valid if **'Quick Reply'** button is followed by **'Call To Action' (CTA)** buttons. | | | Valid if **'Call To Action' (CTA)** button is followed by **'Quick Reply'** buttons. | | Invalid Grouping | Invalid if **'Call To Action' (CTA)** button is placed between **'Quick Reply'** buttons. | | | Invalid if **'Quick Reply'** button is placed between **'Call To Action' (CTA)** buttons. | If you want to create **Quick Reply** button, it will be valid only if accompanied by **'Call to Action' (CTA)** button, such as a **'Website'** button and a **'Call'** button.

### Quick Reply When you want customers to respond quickly without manually typing, you can use the '**Quick Reply'** feature. With this feature, customers simply click the provided button to select the appropriate response. To create **'Quick Reply'** button, click the **'Buttons'** dropdown and select **'Quick Reply'**, then enter the text you want to display.

You will see a box to add a **'Quick Reply'** action button, as shown in the image below.

**Component Explanation:** | Name | Description | | ----------- | ----------------------------------------------------------------------------------------------------------------------- | | Type | In **'Quick Reply'**, there is only the custom type, which is designed to fill the field according to your preferences. | | Button text | Used to set the text label on the **'Quick Reply'** button sent to customers. | ### Website/URL When you want to direct customers to a website after clicking a button, you can use the **'Website/URL'** button feature. To create website button, click the **'Buttons'** dropdown, select **'Website'**, then enter the text you want to display.

Once the **'Website/URL'** button has been added, you will see a box like the one below.

**Component Explanation:** | Name | Description | | -------------- | ----------------------------------------------------------------------------------------------- | | Type of Action | You can choose one of the three button options, i.e. **Website, Call,** or **Copy Offer Code.** | | Button text | The text that will be displayed on the button. | | URL Type | There are 2 types of **URL Type** button, i.e. **Static** and **Dynamic.** | | URL Example | To test the URL where the end of the URL is filled with actual data. | You can change the **URL Type** to **Static** or **Dynamic** based on your needs. * If you want all customers to be directed to the same page, use the **Static** URL Type. * If you want customers to be directed to a specific page based on their data, use the **Dynamic** URL Type.

### Call When you want customers to directly contact a specific number, you can use the **'Call'** button feature. To create action **'Call'** button, click the **'Buttons'** dropdown and click **'Call'**.

When the **'Call'** button has been added, you will see something like this.

**Component Explanation:** | Name | Description | | -------------- | ----------------------------------------------------------------------------------------------------- | | Type of Action | You can choose one of the three button options, i.e. **'Website', 'Call',** or **'Copy Offer Code'.** | | Button text | The text that will be displayed on the button. | | Phone Number | You can enter the phone number that customers can contact when they press the **'Call'** button. | ### Copy Offer Code When you want customers to easily copy and use a promo code or available offer, you can use the **'Copy Offer Code'** feature. With this feature, customers can simply click the button without having to manually retype the code. To create a **'Copy Offer Code'** button, click the **'Buttons**' dropdown and select **'Copy Offer Code'.**

Once the **'Copy Offer Code'** button has been added, a box like the one below will appear.

**Component Explanation:** | Name | Description | | -------------- | ----------------------------------------------------------------------------------------------------- | | Type of Action | You can choose one of the three button options, i.e. **'Website', 'Call',** or **'Copy Offer Code'.** | | Button text | The text that will be displayed on the button. | | Offer Code | A promo or discount code that you can enter so customers can copy the code. | When you feel the need to change or modify an action, you can click the '**Type Of Action'** dropdown, as shown in the following image.

To reorder actions, you can click the **icon (** ![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FYK685KI26WaLKEsWgkp9%2FScreenshot_26-2-2025_171131_devops.3dolphins.ai.jpeg?alt=media\&token=f8e27219-6311-4f06-9902-aef25f0d96ef) ) or ( ![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F14HT21MAyODpxtlxmQPP%2FScreenshot_26-2-2025_171125_devops.3dolphins.ai.jpeg?alt=media\&token=50898169-f745-4b62-bb8e-d14e7c570f86)). You can also reorder types within an action by dragging the icon (

When you feel the need to delete an action, you can click the icon ( ![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F8pTiQIz96RZhSNXjlfzB%2FScreenshot_26-2-2025_123019_devops.3dolphins.ai.jpeg?alt=media\&token=d9923c7b-e2fe-4b8b-b66b-5e6c27a8ae6b)) to delete the action or click the icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FkyIzRWOtGxpFGLMlG4aV%2FScreenshot_26-2-2025_123128_devops.3dolphins.ai.jpeg?alt=media\&token=885f05a2-8377-4f95-b653-e43e573bb2cb) ) to delete the type of action.

To view all the buttons that have been created, check the **Template Preview** section and click the **'Play'** button, as shown in the following image.

To save the created template, and click the **'Submit**' button.

You will success notification once the template has been successfully saved, as follows.