Utility Template

If you want to send messages that are informative or functional to customers, you can use the 'Utility' category template to provide important information such as notifications, transaction confirmations, or schedule reminders.

Utility Template

Component Explanation:

Name	Description
Template Name	The title of the template. WhatsApp recommends using a descriptive name for your template.
WhatsApp Account	The WhatsApp account you will use.
Category	The category for the template according to your needs. There are 3 template categories: Utility Marketing Authentication
Language	The language used to create the template.
Header	The top section of the template display, which can be text or media, is optional. You can use either a text header or a media header. To learn more about template headers, you can refer to this page. Note: You can enter a maximum of 60 characters.
Body	The content of the template message. To learn more about the body template, you can refer to this page. Note: You can enter a maximum of 1024 characters.
Footer	A short message located below the template message, which is optional. To learn more about the footer template, you can refer to this page. Note: You can enter a maximum of 60 characters.
Buttons	Additional action buttons that you can add to the template. There are 4 template buttons: Quick Reply Website/URL Call Copy Offer Code To learn more about template buttons, you can refer to this page.
Workflow Integration	Determines whether the delivery of messages using this template must go through a configured workflow.