> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/quality-assurance/rating-criteria/active-and-inactive-template.md).

# Active and Inactive Template

After adding the template criteria, to be able to do an agent appraisal, you need to activate the template so that the template appears in the appraisal form.

By default, templates that have been successfully added will be **active** so you can immediately use them for appraisal. However, if you like to disable those templates, simply switch this option **inactive**. The green color in the template indicates that the template is 'active'. But, the yellow color in the template indicates that the template criteria are 'inactive'.

![Active and Inactive Template](/files/yWTy9S0IzQZbkqzI36SB)

For example, if the criteria template is created for the live chat channel, the template criteria will only appear on live chat tickets and not appear on telegram tickets, email, etc. If the template is **active**, template criteria will display in the appraisal form, such as the images below.

![Template Active](/files/aaoSD80lYNZWDlEXZBfE)

But, if the template is **inactive**, template criteria will not display in the appraisal form, such as images below.

![Template Inactive](/files/1oZv45CV41jygJrx0pyR)


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