Task Management

Tasks are small portions of individual work items that agents must complete within a specific time frame when handling customer tickets. This item can usually be tracked through the task name, task priority, and the status of each task. ach task has a title or description, start date and end date including the task owner, observer, and many more.

This feature allows users to create, edit, assign, and manage a series of tasks, where each task can have different team members responsible for completing it. Task management is a simple yet effective way to break down work into smaller tasks, speeding up resolution and increasing individual accountability. With task management, it becomes much easier to understand which work is assigned to whom and the deadlines for each individual.

Go to the Task Management menu, and you will see a task management page like the images below.

Task Management

Component Explanation:

Name	Description
Task Name	Indicates name of the task that has been created.
Owner Task (Created by)	Indicates who created the task.
Created Date	Indicates when a task has been created.
Due Date	Indicates the deadline for completing the task.
Task Status	It display each task's status.