Case Timeline
Case timeline allows you to view customer case history. When users add a customer case to the customer ticket, by default a case history will appear on the customer’s contact. For example, in the customer support > ticket activity, you can add customer case, as shown images below.
Then, the case history will automatically appear in the case timeline by clicking on the customer contact menu > select contact > click case timeline button, as in the following image
You can also see the detail case history, by clicking on the history case as shown below.
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