# Case Timeline

*Case timeline* allows you to view customer case history. When users add a customer case to the customer ticket, by default a case history will appear on the customer’s contact. For example, in the ***customer support*** > ***ticket activity***, you can add ***customer case***, as shown images below.

![Customer Case](/files/-MQkW8z3SG_ReC2juyuC)

Then, the case history will automatically appear in the case timeline by clicking on the ***customer contact*** menu > select contact > click ***case timeline*** button, as in the following image

![Case Timeline](/files/-MQkWPgjuoy3aRCI-DtP)

You can also see the detail case history, by clicking on the history case as shown below.

![Detail Case History](/files/-MQkWYP8e6zKXGTRNCGz)


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