# Case Timeline

*Case timeline* allows you to view customer case history. When users add a customer case to the customer ticket, by default a case history will appear on the customer’s contact. For example, in the ***customer support*** > ***ticket activity***, you can add ***customer case***, as shown images below.

![Customer Case](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MQkSgBYs6Z1TZetwwVf%2F-MQkW8z3SG_ReC2juyuC%2FScreen%20Shot%202021-01-11%20at%2015.16.22.png?alt=media\&token=7ecdd68f-d6de-48cd-9904-b88bd6379778)

Then, the case history will automatically appear in the case timeline by clicking on the ***customer contact*** menu > select contact > click ***case timeline*** button, as in the following image

![Case Timeline](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MQkSgBYs6Z1TZetwwVf%2F-MQkWPgjuoy3aRCI-DtP%2FScreen%20Shot%202021-01-11%20at%2015.17.30.png?alt=media\&token=5beb11f1-9d16-4a64-bb78-0ede02222328)

You can also see the detail case history, by clicking on the history case as shown below.

![Detail Case History](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MQkSgBYs6Z1TZetwwVf%2F-MQkWYP8e6zKXGTRNCGz%2FScreen%20Shot%202021-01-11%20at%2015.18.07.png?alt=media\&token=1ea9e56a-f22d-41f0-a358-65e71b8612e2)