> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/blocked-contact.md).
# Blocked Contact
Sometimes you need to block a customer contact when the contact is marked as spam. Contact has been blocked will move to the **blocked** tab. If you get message from customer’s that has been blocked, message will appears in the blocked ticket list of supervisor.
For example, when customers send spam messages to Agents or BOT. The agent can also block the contact on the customer’s contact page or through the agent and supervisor dashboard. On the customer contact page, select a contact that you want to block, then you will see a customer contact 360 customer view pop-up, click the **‘Block‘** button such as images below
If blocking a customer’s contact is successful, you will see a successful notification and the customer’s contact will be moved to the blocked tab, like the image below
At the agent dashboard, closed the ticket of customer. So, if the customer sends a message to the agents or BOT again, the message will appear in the **blocked ticket list** of supervisors
In the list of blocked tickets, you can unblock the ticket by selecting the ticket you want to unblock and click the ***unblock ticket*** button (
). Then, you will prompts to confirm the unblock ticket, click 'Yes' button to proceed, or you can click 'No' button to return to the customer support page
{% hint style="info" %}
**Unblock Tickets:** This feature only functions to unblock tickets, not to unblock contacts. When the ticket is unblocked, the ticket will move to the **BOT** tab (If the BOT is activated) or will move to the **Unassigned** supervisor tab (if the BOT is not activated).
{% endhint %}
But, if you want to unblock a customer’s contact, in the customer contact page click **blocked** tab, select and click contact that you want to unblock. In the 360 customer view pop-up, click the **'Unblock'** button. Then, you will prompts to confirm the unblock contact request, such as images below.
{% hint style="info" %}
**Unblock All**: Existed blocked tickets from this contact will move to the **Unassigned** tab or **BOT** tab.\
**Delete All**: Existed blocked tickets from this contact will be deleted from the system and database.
{% endhint %}
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