# Ticket Notification

Notification is a helpful feature that lets you know what is currently happening with your ticket. This actually acts as a reminder to the Agent or Supervisor to not keep customers waiting. You can receive various notifications about the task activities and ticket activities. To know more about task notification, you may refer to [this](/anywhere-en/task/task-notification.md) page. 

You will receive a ticket notification if there are ticket activities like when customers send messages to you or incoming new tickets as show images below.

![Ticket Notification](/files/-McSEmOIx1NxPjU6nXU2)

You also receive push notifications about your ticket notification. Push notifications will let you know about new chats and messages from customers, tasks from employees, or chat from team chat.

![Push Notification Ticket](/files/-McSEx8C2aWHxUJ7AqdG)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/anywhere-en/ticket/ticket-notification.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.