Transfer Ticket
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Last updated
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Your agents can work as a team and transfer chats to other groups when necessary. It’s extra handy when you come across cases that only a particular group can handle. After the ticket has been transferred, the ticket will move to the transferred tab.
In the inbox tab, select and open the ticket. Then you will see a conversation chat, in the upper right corner, tap 'option' button and select 'transfer'.
You will see a list of groups, select and tap a group to transfer ticket. If the ticket is successfully transferred, the Agents will no longer be able to reply chat. However, Agents can still monitor the ticket on the transfer tab, as shown images below.
