# Transfer Ticket

Your agents can work as a team and transfer chats to other groups when necessary. It’s extra handy when you come across cases that only a particular group can handle. After the ticket has been transferred, the ticket will move to the transferred tab.

In the inbox tab, select and open the ticket. Then you will see a conversation chat, in the upper right corner, tap **'option'** button and select **'transfer'*****.***

![Transfer Ticket](/files/-Mbufsr8969i0wsZl2XV)

You will see a list of groups, select and tap a group to transfer ticket. If the ticket is successfully transferred, the Agents will no longer be able to reply chat. However, Agents can still monitor the ticket on the transfer tab, as shown images below.

![Transfer Tab](/files/-Mbug3FaE1jOmIqyQu0-)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/anywhere-en/ticket/transfer-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.