Closed Ticket
‘Closed’ is the final status of a ticket, when a ticket has reached a resolution in terms of its issue, it is said to be resolved and considered closed. After the ticket is closed, it will move to the closed bucket.
In the inbox or team tab, select and open the ticket. Then you will see a conversation chat, in the upper right corner, tap the 'option' button and select 'closed'.
You will prompt to confirm the close ticket, tap ‘Yes‘ to proceed ticket or you can tap ‘No‘ to return to the conversation chat. If the ticket is successfully closed, the ticket will move to the closed tab.
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