Ticket Notification
Notification is a helpful feature that lets you know what is currently happening with your ticket. This actually acts as a reminder to the Agent or Supervisor to not keep customers waiting. You can receive various notifications about the task activities and ticket activities. To know more about task notification, you may refer to this page.
You will receive a ticket notification if there are ticket activities like when customers send messages to you or incoming new tickets as show images below.
You also receive push notifications about your ticket notification. Push notifications will let you know about new chats and messages from customers, tasks from employees, or chat from team chat.
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