Result of Create New Smartcall Channel
Click enable toggle to activate youtube channel has been added.
Customer make a call to your smartcall number then it becomes ticket to the 'Telephony' tab Agent or tab supervisor with category 'Inbound' ticket.
You also can make outbound ticket by calling your customer number and it becomes ticket to the 'Telephony' tab Agent or tab supervisor with category 'Outbound' ticket.
If you log in as ‘Agent‘, make sure agent status is ‘Available‘.
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