Customer Contact
Customer contact is defined as information provided by customers when interacting with Bots or Agents through any 3Dolphins Service SRM channel. Customer Contact filled with all information of all customers such as customer name, phone number, email, and any other information.
In Customer Contact page, you can add new contact, edit customer details information, merge contact, view case timeline, send offline message, block and unblock contact and delete contact. Go to customer service and click the customer contact menus, then you will see a customer contact page such as images below.
Customer contacts can be created at any time. Customer contacts are created automatically but you can make it manually also. How can contacts be created automatically? For example, every time customers contacts you in any social media platform that has been integration with 3Dolphins, a new contacts will be automatically created in 3Dolphins customer contacts.
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