Search in Dashboard
In one case, there may be some issues where Agent has to find the customer information, but only has the keyword. So, this feature allows you to find customer information quickly based on ‘customer name‘, ‘ticket number‘, ‘ telephone number‘, ‘subject of email‘ or ‘body ticket (message)‘.
You can type the information that you have on the search box and then click the 'search' button. If search is successful, you will see customer information in the ‘Ticket’ tab, ‘Contact’ tab and the ‘Archive Ticket’ tab based on filtered tickets, as shown below.
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