Transfer Appraisal Report

This feature allows Quality Assurance to transfer appraisal reports to QA Manager. Sometimes, quality assurance needs help from the QA Manager to carry out an appraisal, perhaps because quality assurance is confused to give an appraisal of agent performance.

For example, if the Quality Assurance (QA) will be transferred appraisal report to QA Manager. In the available ticket tab of Quality Assurance (QA), you can click the ‘Transfer Appraisal’ button (). Then, you will be prompted to confirm the transfer appraisal request, click ‘Request Transfer’ to proceed with transfer appraisal or you can click “Cancel” to return to the performance rating page.

Transfer Request

Once the transfer appraisal request is successful, it will make the ticket cannot be rated by Quality Assurance and need the QA Manager to approve the request.

On the QA Manager performance rating page, click the Take Over tab, and in the right corner of the tab, you can see the transfer appraisal request section. You can allow or deny the transfer appraisal request, click on the ‘Allow’ button if you will accept the transfer appraisal request or you can click ‘Deny’ to decline the transfer appraisal request. When the appraisal is approved, it will enter the QA Manager's Take Over tab, meanwhile, if the appraisal is rejected, the ticket will return to be assessed by Quality Assurance.

Take Over Tab