Activate Feedback Template
To display feedback questions when you close a customer ticket, make sure that you have activated the feedback template. To activate it, go to the quality assurance > feedback template menu. In the list of feedback template, select the feedback template and click the ‘activate’ button.
When the feedback template is active, if the ticket is solved and closed, the system will automatically send feedback to customers, and additional questions will appear according to the pre-determined minimum ratings.
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