Bot Assistant
The assistant bot serves to display suggestions on the chat conversation of the agent. For example, when the Agent chit-chat with the customer and the message from the customer is contained in the knowledge, the response will appear on the chat conversation of the agent as a suggestion for the agent to answer questions from the customer. This assistant bot feature is optional, you can enable or disable it as your need. Select Bot and activate the Assistant bot by clicking the ‘On’ toggle.
If your bot assistant is 'On', the suggestions will appear on the below window chat the agent like the image below.
To view step by step using the bot assistant, please refer to the FAQ Suggestion documents.
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