Create New Rule

This section describes how to be able to run the email inbox channel and how the email customer mail can be incoming as a ticket to the Inbox tab of Agent.

After you make an email channel, make sure that you add the email channel to the rule. To create a new rule channel, go to the Customer Service menu and click the Rule Management menu, then you will see a rule management page, on the top right section click the ‘ + New Rule‘ button, as shown below.

New Rule

You will see a pop up to add a new rule channel, select the e-mail channel by clicking the 'add channel' icon (), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

Add New Rule

Component Explanation:

Name	Description
Rule Name	The name of the channel rule to create.
Max. Assignment	The amount tickets are assigned to the channel rule.

The email rule was added successfully, and you will see the rule email in the list of rules management page, as shown in the image below.

New Rule Created

After the rule channel is successfully created, to be able to receive an incoming chat from the telegram bot, add team members to the rule by clicking the 'add' icon ().

Add Team Member

Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

Team Member Added

Component Explanation:

Name	Description
Priority	To decide who will get chats first in a channel.
Max. Assignment	The amount tickets are assigned or handling to the users.