Queue
By default, message from customer will incoming in a queueing if the Agents is not available or is not idle. In the live chat designer, you can configure queue text when the message incoming as a queue. The queue section is displayed at the very bottom of the chat box and the number of queue is refreshed every 30 seconds. Number of queue left before being handled by an agent. However, if you’d like to disable those queue feature, simply switch this option off.
Last updated
