Operator Allow Ticket Redistribute
But, if the function is enable (operator allow ticket redistribute = True), operators can escalated ticket to Supervisors or transfer ticket to other groups, like the images below.
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But, if the function is enable (operator allow ticket redistribute = True), operators can escalated ticket to Supervisors or transfer ticket to other groups, like the images below.
Last updated
Operator allow redistribute is feature allow to enable or disable the escalate and transfer ticket functions of the operator. If is it function is disable (operator allow ticket redistribute = False), operators can’t see the escalated and transfer function button ( ) like this.
