Messaging Setting
Here you can change the default messaging for your Live Chat Widget. Admins can use this to make sure messaging matches organizational branding and styles of communication.
Component explanation :
Field Name | Description |
Number Of Messages | Number of message, in this field you can only enter numbers. ex : value |
Quick Reply Flat | By default, quick reply in live chat 3Dolphins is enable. However, if you’d like to disable those quick reply, simply switch this option off. |
Render Form Type | render form type, in this field you can only enter numbers. Ex : value |
Guest Name | An auto login mechanism, no login form is required. When enabling this feature, the ‘Name’ value is automatically filled with ‘guestName’ value. As for the ‘Email’ and ‘Phone’ value are auto-generated |
Max Upload Message | Configure max. upload message. |
Uploading Text | A text for uploading. |
Menu Trigger Word | It’s a property that automatically trigger a hidden outgoing message as soon as we successfully login. Usually it’s purpose is to trigger a bot to reply us based on our hidden message. |
Enable Attachment | The livechat platform allows you to attach assets to messages, including audio, video, images, and files. Max attachment size is 2MB. |
Enable History | Conversation history of all of our livechat login session. In order for the chat history to be recorded and retrievable under the same user, the client must login the livechat with the same name and phone number for every session. There is a configurable limit of how many message bubble is retrievable by client. The setting is at System Setting page under Ticket Configuration section, administrator role is required in order to access that page. |
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