Create a New Channel of Live Chat
This section describes for how to mechanism for add channel live chat, by doing the following steps:
On the top right corner of the Live Chat section, click the ‘plus’ button.
Then, you will see a pop-up form of channel setting. Normally only ‘Channel Name’ and ‘Timeout’ value is filled when creating new live chat channel.
Component Explanation:
Field Name | Description |
Channel Name | The name of our live chat channel. |
Timeout | The duration of how long a client is allowed to be inactive before getting disconnected automatically from the live chat channel. Fill the field with integer only, and the value is in second (example: If we allow our clients to be inactive for 1 hour, then fill the field with 3600 value). |
Allow Origin | Specify which origin(s) are allowed to connect to the channel, left empty if we want it able to be connected from all origin (example: if we want it only able to be connected from example.com, fill the field with ‘http://example.com’). |
Google Captcha Secret Key | Only fill this field if we want to validate client login with google Recaptcha, left empty if we want to skip the validation. |
Next, click the 'save' button and if the channel is successfully created it will appear in the live chat channel list.
Component Explanation:
No | Name | Description |
1 | Refresh Button | Refresh your channel at any time to ensure you are always up to date with the refresh button. |
2 | Online and Offline Button | Click to turn on or off the channel. Red means offline, Green means online. |
3 | Delete Button | Click to delete the channel. |
4 | Channel Key & Secret View Button | Click to view channel id and channel secret which is used as connection credential on the client-side (will get into that later). |
5 | Channel Config Edit Button | Click to edit channel related config. Currently, there is only allow origin field that is editable. |
6 | Channel URL Copy Button | Click to copy the channel URL to the clipboard. |
7 | Channel ID | An ID, while you register with 3Dolphins. Each channel registered in Omni Channel 3Dolphins has a different ID. |
8 | Channel Name | Tricks: hover on top of the channel name to view the channel port. |
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