Create New Rule

This section describes for how to be able to run the live chat channel and how the customer message can be incoming as a ticket to the Inbox tab Agent, make a rule first by doing the following steps:

First, click the Customer Service menu in the main menu and selecting Rule Management to create and manage channel live chat that has been created. 3Dolphins will redirect you to the rule management page.

Rule Management

On the rule management page, click the '+New Rule' button. Then, you will see a pop-up add a new rule, select the live chat channel that was created (example: Live Chat).

Add New Rule

Enter rule name, select rule group, and enter max assignment. When finished, click the 'save' button.

Add New Rule

Add rule on live chat channel successfully, 3Dolphins will redirect you to the rule management page.

Created New Rule

After the rule channel is successfully created, to be able to receive an incoming chat from the live chat channel, add team members to the rule by clicking the 'add' icon ().

Add Team Member

Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

Team Member Added

Component Explanation:

Name	Description
Priority	To decide who will get chats first in a channel.
Max. Assignment	The amount tickets are assigned or handling to the users.